Supported operating systems and Agent requirements

NOTE  The Datto RMM Agent is not supported in non-persistent Virtual Desktop Infrastructure (VDI) environments.

Support for legacy OS versions and operating systems not listed

Datto RMM does not support Windows, macOS, and Linux versions older than the versions listed below. This includes but is not limited to previously supported versions such as Windows 7, Windows 8 and Windows Server 2012.

These operating systems have reached end-of-life and no longer receive vendor security and compatibility updates which are essential for ensuring platform security, data protection and compliance with modern regulatory standards. Security and reliability are core priorities for Datto and, by aligning our platform with modern operating systems, we can continue to deliver the latest innovations, improved performance, and industry-standard compliance.

Any device running an operating system not listed below, or with a version older than the stated minimum, is unsupported. Although it may be possible to install the agent and some functionality may operate, please be aware that:

  • Kaseya does not maintain or test existing or new functionality on unsupported device types and cannot guarantee that functionality or connectivity to the platform will be maintained when releasing new product versions or updating infrastructure.
  • Kaseya may, at its discretion, explicitly block devices with unsupported and end-of-life operating systems from connecting to the platform without prior notification if required for platform security or regulatory compliance purposes.

Windows

Datto RMM runs as a .NET service on Windows devices. Refer to Troubleshooting .NET issues.

  • Windows 10 32/64-bit
  • Windows 11
  • Windows Server 2012 64-bit (with .NET Framework 4.6.2 or later installed)*
  • Windows Server 2012 R2 64-bit (with .NET Framework 4.6.2 or later installed)*
  • Windows Server 2016 64-bit
  • Windows Server 2019 64-bit
  • Windows Server 2022
  • Windows Server 2025

IMPORTANT  *Support for the following OS versions will end with Datto RMM version 15.1.0:
• Windows Server 2012 64-bit
• Windows Server 2012 R2 64-bit

Datto RMM and Arm64 processors

The Datto RMM Agent is not available as an ARM-native binary; however, Windows 11's Prism emulation enables applications like Datto RMM to run on ARM-based Windows devices without issue. We are exploring Datto RMM's compatibility on these systems and expect to be able to provide more detailed information soon. In the meantime, we do not anticipate any issues running the Datto RMM Agent under Prism emulation.

The Datto RMM Agent is supported on Linux systems with the ARM64 architecture.

32-bit ARM processors are not supported.

Notes

  • Home editions of Windows are not supported.
  • WinVNC.exe, which is sometimes flagged as a Potentially Unwanted Program/Application (PUP/PUA) by antivirus and remote admin tools, is installed as part of the agent install package. Because of this, you may need to add exceptions to your antivirus or remote admin application(s). The default install location of this file is C:\Program Files (x86)\CentraStage\UltraVNC\winvnc.exe.
  • Windows 10 Embedded (Windows IoT) is not supported.
  • Windows 11 IoT is not supported.
  • Windows Server 2016 64-bit, Windows Server 2019 64-bit, and Windows Server 2022: The Agent will work on Server Core with limited remote takeover capabilities. Standard Datto RMM functionality (monitors, jobs, and so forth) will work as expected on Server Core.
  • For information about which operating systems are no longer supported by Microsoft, refer to Microsoft Lifecycle Policy.
  • If WMI is corrupted, the device may not be able to audit correctly, which can affect key functions of Datto RMM, such as monitoring. Refer to I think that the audit information is corrupted or missing. What can I do?

macOS

  • Latest two final versions

Notes

  • If not already installed, Rosetta 2 is required for Apple silicon macOS support.
  • The Datto RMM Agent requires that a full runtime version of an open source tool set called Mono is installed on each macOS device. Supported Mono versions: Mono 4.8 and later.
  • If Mono is already installed on the device, the installation script will not attempt to install it. However, if the already installed Mono version is not supported, the Agent will not work.

Linux

  • Fedora Linux: 42, 43
  • Debian GNU/Linux: 12, 13
  • CentOS Stream: 9, 10
  • Ubuntu: 22.04 LTS, 24.04 LTS
  • Red Hat Enterprise Linux: 9,10

Notes

  • Make sure that the libraries listed in the Dependencies section of the following articles are installed for the distribution you are using:
  • The Datto RMM Agent requires that the development version of an open source tool set called Mono (mono-devel package) is installed on each Linux device. Supported Mono versions: Mono 4.8 and later.
  • If Mono is already installed on the device, the installation script will not attempt to install it. However, if the already installed Mono version is not supported, the Agent will not work.
  • The Linux Agent is undergoing a gradual process of migration that, when completed, will remove the requirement for the Mono framework. When this change is complete, it will be announced. The Mono framework will remain a requirement until further notice.
  • Fedora requires yum-utils to be manually installed prior to the Agent installation. Similarly, Debian requires apt-utils to be manually installed prior to the Agent installation. When the Agent is being installed, the Linux installation script is able to recognize the supported Linux versions and to install Mono from the official repository. Mono can be installed from EPEL.
  • The DMIDecode application is required on the device to be able to audit the device fully.