Network Discovery log files

The Datto RMM Network Discovery log files are text files created by Datto RMM that contain a record of telemetry metrics as well as domain events related to Network Discovery. These log files are used for troubleshooting and technical support.

Location of the log files

NOTE  The log files are encoded in UTF-8.

NOTE  Network Discovery is restricted to private networks only, as defined in RFC1918. Public subnets will not be scanned, and the log files will indicate if a subnet is public.

Operating System Datto RMM Network Discovery Process
Windows Log location
%ProgramData%\CentraStage\AEMAgent\DataLog\networknode.log

Notes
• Daily at midnight or, if it grows larger than 10 MB, the current networknode.log file is moved to a directory named Archives in the log location and logging begins a new file.
• The archive log files have the naming convention [date].[number].networknode.log (for example, 20170704.0.networknode.log) with a date stamp in the format yyyyMMdd and a number indicating the correct order.
• The most recent archive log file will have the highest number, while the oldest archive log file will have the smallest number (starting from 0).
• A maximum of 30 days' log files or a total of 30 log files, if they are large in size, are archived.
macOS Log location
/usr/local/share/CentraStage/AEMAgent/DataLog/networknode.log

Notes
• Daily at midnight or, if it grows larger than 10 MB, the current networknode.log file is moved to a directory named Archives in the log location and logging begins a new file.
• The archive log files have the naming convention [date].[number].networknode.log (for example, 20170704.0.networknode.log) with a date stamp in the format yyyyMMdd and a number indicating the correct order.
• The most recent archive log file will have the highest number, while the oldest archive log file will have the smallest number (starting from 0).
• A maximum of 30 days' logs are archived.
Linux Log location
/usr/local/share/CentraStage/AEMAgent/DataLog/networknode.log

Notes
• Daily at midnight, or if it grows larger than 10 MB, the current networknode.log file is moved to a directory named Archives in the log location and logging begins a new file.
• The archive log files have the naming convention [date].[number].networknode.log (for example, 20170704.0.networknode.log) with a date stamp in the format yyyyMMdd and a number indicating the correct order.
• The most recent archive log file will have the highest number, while the oldest archive log file will have the smallest number (starting from 0).
• A maximum of 30 days' logs are archived.

Once you have located the log files, you can copy them for troubleshooting purposes. The methods outlined below will explain how to copy a log file by using a command line on Windows, macOS, or Linux devices.

  1. Change directory to the location of the log file you would like to copy. For example, if you would like to copy the log file on a 64-bit device, use the following command:
cd "C:/Program Files (x86)/CentraStage"

NOTE  If you are using a 32-bit operating system, delete the (x86) portion of the command.

  1. Press Enter.
  2. When you are in the directory, type the following:
copy networknodelog.txt <give new filename here>.txt

EXAMPLE  copy networknodelog.txt networknodelogCopy.txt

  1. Press Enter.
  1. Open terminal and type the following:
cd /var/log
  1. Press Enter.
  2. Then type the following:
cp networknodelog.txt <give new filename here>.txt

EXAMPLE  cp networknodelog.txt networknodelogCopy.txt

  1. Press Enter.
  1. Open terminal and type the following:
cd /opt/CentraStage
  1. Press Enter.
  2. Then type the following without brackets:
cp networknodelog.txt <give new filename here>.txt

EXAMPLE  cp networknodelog.txt networknodelogCopy.txt

  1. Press Enter.