Restarting the Datto RMM Agent
If you experience any performance issues with the Datto RMM Agent, restarting it is a recommended initial troubleshooting step.
NOTE When the Agent restarts, all of its associated services and processes will also restart.
Users of Windows-based operating systems have two options to restart the Agent:
System tray
- In the Windows system tray, locate and right-click the Datto RMM icon.
- Click Restart to restart the Agent and all associated services and processes.
Microsoft Management Console
- Launch the Microsoft Management Console by navigating to Start > Control Panel > Administrative Tools > Services.
NOTE You can also open the Management Console from the Run prompt by entering services.msc in the Open box and clicking OK.
- Locate the service called Datto RMM.
- Right-click the service's name and select Restart.
Users of macOS-based operating systems have two options to restart the Agent:
Menu bar
- Click the Datto RMM Agent in the menu bar.
- Click Restart Agent.
Terminal
Running the following two commands will restart the Agent:
cd /Applications/"AEM Agent.app"/Contents/Resources
./restart_cag
The Linux version of the Datto RMM Agent has no user interface. To restart the service, run any one of the following commands from a shell session:
sudo service cag restart
or
sudo systemctl restart cag
or
sudo sh /opt/CentraStage/restart_cag