Datto RMM 10.9.0 release notes

Schedule*

Platform Date From (UTC) To (UTC) Duration
Syrah (APAC) Monday, July 18, 2022 10:00 13:00 3 hrs
Zinfandel (US West) Wednesday, July 20, 2022 08:00 11:00 3 hrs
Concord (US East) Thursday, July 21, 2022 08:00 11:00 3 hrs
Merlot (EU2) Thursday, July 21, 2022 17:00 20:00 3 hrs
Pinotage (EU1) Monday, July 25, 2022 17:00 20:00 3 hrs

NOTE  *The schedule is subject to change. Please check the Status Page for regular updates.

IMPORTANT  This is a full platform and Agent release; therefore, partners should expect brief disconnections of the Agent during the update window.

About the release

The 10.9.0 release is the seventh of our twelve monthly releases planned for 2022. Please see below for the highlights, along with the full list of fixes and improvements. As always, we look forward to your feedback as we continue to improve the product every single month.

Video

VIDEO  Datto RMM 10.9.0 Release Overview
Join Melissa Hockenberry, Community Program Manager, and Frederick Bendžius-Drennan, Senior Product Manager, as they provide a quick overview of the Datto RMM 10.9.0 release featuring global search improvements, updates to end-user notifications on macOS devices, and an update to universal antivirus support.

Global search enhancements

Being able to search quickly for information is truly mission-critical. Improving search in the New UI has in fact been the top feature request over the past few months. That’s why in this release, we’re thrilled to announce a number of major enhancements to the global search feature in the New UI. Refer to Global search.

The enhancements include the following:

  • Search additional fields. We added the ability to search the most requested information such as IP addresses, serial numbers, and user-defined fields.
  • View results as a list. From quick results, you can now choose to view all results in a full page to add more columns and filtering or to perform actions.
  • Persisted field selection. Your most recent field selection will be remembered between sessions, making it easier for you to pick up where you left off.
  • Keyboard navigation. You can change the search field focus and navigate quick results using only the arrow and enter keys.

End-user notification improvements for macOS

We have made improvements on macOS Agent notifications, providing a more seamless end-user experience when conducting remote takeover or Web Remote chat sessions. Refer to Initiate a Web Remote chat.

The improvements include the following:

  • End users on macOS endpoints will now receive prompts for Web Remote chat sessions to have better awareness about incoming chat requests.
  • Both the chat session prompt and privacy prompts now respect Agent branding on macOS.

Universal antivirus support for CrowdStrike Falcon

Our Universal Antivirus Detection engine now supports CrowdStrike Falcon sensors on Microsoft Windows operating systems. While the Security Center API provided coverage in the past for Windows desktops, this universal support now means that partners running CrowdStrike on Windows servers no longer need to maintain override files. Refer to Antivirus products.

New URL schema for the New UI

As part of the 11.0.0 release, scheduled for the middle of August, 2022, the default URL for the New UI will be updated from https://[platform]rmm.centrastage.net to https://[platform].rmm.datto.com.

For example, if your platform is Concord, your default URL for the New UI will change from https://concordrmm.centrastage.net to https://concord.rmm.datto.com.

Please note the following:

  • The existing URL will continue to redirect to the new one, and we have no plans today to stop this redirect.
  • This change impacts the New UI only. There are no changes to the URLs that your Agents are accessing or to your API calls.
  • If your environment requires domain allowlisting to access the New UI, we recommend adding the new schema prior to the change being implemented as part of the 11.0.0 release.

Additions to the ComStore

We release new ComStore components and update existing ones every month. Notable additions this month include the following components:

  • Agent Health Check Tool. Both the component-style Direct-Check and the standalone script have been updated with new checks to ensure devices are running the Datto RMM Agent properly.

NOTE  To access a full list of ComStore components, refer to List of ComStore components.

Updates since the last release

Type Case ID Summary
Fix RMM-14675 Subsequent alerts are now correctly raised in a timely manner if a device is offline/online in quick succession.

Want to know what's coming next?

Interested in what we’re currently working on and the broader roadmap? Check out this post in the Datto Community for more information on our broader roadmap vision, what we’re currently working on, and priorities for upcoming releases!

List of improvements and fixes

New UI

Type Case ID Summary
Feature RMM-14582 The Network Discovery and Edit Site action buttons have been removed from the Site Summary page as they now exist in the left-hand navigation. Refer to Network Discovery and Editing a site in Site Summary - New UI.
Feature RMM-14201 Tooltips adding little value or obstructing other operations continue to be removed from the New UI.
Fix RMM-12994 The Export All (Max. 500) Rows to CSV action button in the New UI now exports to 500 devices correctly, matching the described behavior in the interface.
Fix RMM-14539 Job duration now uses ISO time stamp format. Refer to Duration in Scheduled jobs - New UI.
Fix RMM-14538 Job schedule creation now uses ISO time stamp format. Refer to Schedule in Scheduled jobs - New UI.
Fix RMM-14536 Policies featuring scheduling now use ISO time stamp format. Refer to Maintenance policy, Patch Management policy, and Software Management policy.
Fix RMM-14537 Report schedule creation now uses ISO time stamp format. Refer to Schedule in Reports - New UI.
Fix RMM-14594 The Videos link under the Help section of the left-hand navigation now points to the correct URL.
Fix RMM-14534 The Activities card on the Device Summary page now uses ISO time stamp format. Refer to Activities.
Fix RMM-14403 The Metrics card on the Device Summary page now uses ISO time stamp format. Refer to Metrics.
Fix RMM-14535 The System card on the Device Summary page now uses ISO time stamp format for Warranty Expiration. Refer to Warranty Expiration.
Fix RMM-10968 When using the Move to Another Site action button in a device list, we now correctly clear the row selection after the device has been moved.

Web Remote

Type Case ID Summary
Feature RMM-13423 A confirmation dialog is now shown when an end user receives an invitation to chat on macOS. Refer to Initiate a Web Remote chat.
Fix RMM-14584 The Web Remote File Transfer feature now works for remote sessions with non-administrative users. Refer to File Transfer.
Fix RMM-14317 Web Remote no longer sends a second delete keystroke to the remote device by mistake when the delete key is released locally.

Autotask PSA Integration

Type Case ID Summary
Fix RMM-13503 A bug was resolved that prevented multiple devices from syncing to Autotask PSA in a timely manner if they contain a motherboard name that previously didn't exist in the partner's PSA database.
Fix RMM-13820 We now provide a meaningful error if an Autotask PSA ticket fails to be created due to an invalid Work Type.
Fix RMM-13895 We re-applied a previously successful fix to ensure that Autotask PSA tickets are completed after creation if the corresponding alert is resolved in Datto RMM before the ticket is created within Autotask PSA.

ConnectWise Manage Integration

Type Case ID Summary
Foundation RMM-13898 Users that have authenticated first to ConnectWise Manage will no longer be asked to re-authenticate to ConnectWise Manage when clicking through to it from Datto RMM.

Agent

Type Case ID Summary
Fix RMM-14348 We no longer truncate audit data in error if null or non-unicode bad characters are present in the data.
Foundation RMM-14648 Our Datadog infrastructure monitoring tool is now providing a detailed analysis of all errors logged by Agents in the field to proactively fix when undesired patterns of behavior are identified.
Foundation RMM-14581 Stack traces logged to aemagent.log are no longer displayed with line breaks that disrupt the log structure but can be found in the JSON section of the log entry.
Foundation RMM-14395 Tunnel Servers have been updated to .NET 6 as this is the latest and most secure LTS release.

Agent update

Type Case ID Summary
Fix RMM-10428 During Agent update, we now validate that required safeboot registry keys are available and replace them if they are missing.

Antivirus

Type Case ID Summary
Feature RMM-14036 Universal Antivirus Detection now supports CrowdStrike Falcon on Windows. Refer to Antivirus products.

API

Type Case ID Summary
Fix RMM-12617 The API filterId parameter, when used within the context of a single site, now returns only devices from that site even if the filter being used is shared with multiple sites.

Audit

Type Case ID Summary
Foundation RMM-14376 Improvements have been made to delta audits to ensure accuracy is preserved when a prior submission is being processed.

Components

Type Case ID Summary
Fix RMM-13497 We resolved a bug that prevented some character combinations from being saved as components within the New UI.

Device onboarding

Type Case ID Summary
Fix RMM-14579 A "This device doesn't exist." error no longer occurs for network devices and printers that are auto-onboarded from Network Discovery in the New UI.

Filters

Type Case ID Summary
Fix RMM-14287 The Hostname filter with the does not begin with criterion has been updated to match the behavioral logic used elsewhere in does not filters.
Fix RMM-14390 The Hostname filter with the does not end with criterion has been updated to match the behavioral logic used elsewhere in does not filters.
Fix RMM-14391 The Hostname filter with the does not equal criterion has been updated to match the behavioral logic used elsewhere in does not filters.

Global search

Type Case ID Summary
Feature RMM-14460 Global search now features a field selector to focus results. Refer to Global search.
Feature RMM-14435 Global search now includes the site name in quick results when searching by last user. Refer to Global search.
Feature RMM-10235 Global search now supports searching by device external IP. Refer to Global search.
Feature RMM-10234 Global search now supports searching by device internal IP. Refer to Global search.
Feature RMM-10236 Global search now supports searching by device serial number. Refer to Global search.
Feature RMM-14436 Global search now supports searching by device UDFs. Refer to Global search.
Feature RMM-10237 Global search now supports searching by site description. Refer to Global search.
Feature RMM-14452 Global search now supports searching by device description. Refer to Global search.
Feature RMM-14451 Global search now supports searching by device hostname. Refer to Global search.
Feature RMM-14434 The quick results now use an improved layout with navigation to view all results in a filtered list. Refer to Global search.
Fix RMM-13591 Viewing all device filters or groups from the global search results no longer redirects to the dashboard.

Jobs

Type Case ID Summary
Fix RMM-10477 Job alert emails will now be directed to the appropriate default email address, instead of sometimes routing to the billing address of the account in error.
Fix RMM-13557 We resolved a bug in the New UI, which exhibited when reusing a component multiple times in a job, where an edit to one component's variable value would set that variable value for all instances of that component within the job.

Patch Management

Type Case ID Summary
Feature RMM-14053 We added links to edit policies from the Patch Management card on the Device Summary page. Refer to Patch Management policy.
Fix RMM-14312 The Last run column in the Patch Management card on the Device Summary page now correctly states the last time the policy was run, rather than the last time the policy was deployed. Refer to Last Run.
Fix RMM-14354 The Patch Management card on the Device Summary page now correctly displays information for overridden policies. Refer to Patch Management policy.
Fix RMM-14352 The Patch Management card on the Device Summary page now respects the user preference for ISO 8601 or human readable time stamps. Refer to Patch Management.
Fix RMM-14357 The Policies card on the Device Summary page now correctly displays information for overridden Patch Management policies. Refer to Policies.

Platform back end

Type Case ID Summary
Foundation RMM-14346 The platform alert service queries are now faster due to more efficient batch processing.
Foundation RMM-14096 The query time to retrieve disk storage information for Datto Continuity devices has been reduced by approximately 80%.

Policy management

Type Case ID Summary
Fix RMM-13156 A bug has been fixed that prevented the Policies card from correctly displaying on the New UI Device Summary page.

Ransomware Detection

Type Case ID Summary
Fix RMM-14255 The RWD Status column is now correctly populated in the New UI when looking at a filtered list of devices.

Security levels

Type Case ID Summary
Fix RMM-13740 In the New UI, users with Manage permission for Filters at the site level, but not at the global level, can now save device filters correctly.

User management

Type Case ID Summary
Feature RMM-14583 Users created in the New UI now have the New UI set as their default interface. Refer to Show New UI by default.

ComStore updates

IMPORTANT  This table does not list updates for components that are installed via Software Management.

NOTE  To access a full list of ComStore components, refer to List of ComStore components.

Component Name Platform New/Updated/Removed Description
Adobe Shockwave Player Windows
macOS
Removed Removed in line with Adobe's deprecation of the Shockwave platform.
Kaseya Agent Detection Monitor Windows Removed Removed in favor of the new Potentially Unwanted Remote Support Software Scanner monitor.
Atera Agent Monitor/Uninstaller Windows Removed
Microsoft Office RCE (Follina) Workaround Windows New Patches the Registry to guard against https://www.huntress.com/blog/microsoft-office-remote-code-execution-follina-msdt-bug. Changes can be reversed.
Liongard Agent Windows Updated Vendor update.
Disk Cleanup Windows Updated Security update.
Potentially Unwanted Remote Support Software Scanner Windows New Scans for (and can attempt to uninstall) potentially unwanted remote support software. Currently supported: Kaseya RMM Agent, Atera RMM Agent, ScreenConnect/ConnectWise Control, and TeamViewer.
BitLocker & TPM Audit Windows Updated Updated to catch devices which are encrypted but whose recovery key is not accessible.
Splashtop Uninstaller Windows
macOS
Updated Improved macOS uninstallation subroutine.
Malwarebytes OneView Endpoint Agent Deployment macOS Updated Vendor update.
Malwarebytes OneView Endpoint Agent Deployment v2 & Server Windows Updated Vendor update.
Windows 11: Upgrade via ISO Windows Updated Failures when downloading from an internal server now produce a more detailed troubleshooting dialogue on file system permissions.
Windows 10: Upgrade via ISO Windows Updated
Agent Health Direct-Check Windows Updated Updated documentation link.
Microsoft Remote Desktop Client Windows New  
Install Office Click2Run Updates Windows Updated Refer to the CyberDrain Components tab of the spreadsheet in the following topic: List of ComStore components.
M365: Disable Anonymous Reports Windows Updated