Account Settings

SECURITY  Administrator

SECURITY  Some settings are available to users with permission to manage Setup > Account Settings.

NAVIGATION  Setup > Account Settings

This section allows you to control access to your Datto RMM account. Turn the options ON or OFF as required or click Edit to update the Restricted IP List.

NOTE   These settings can also be configured in the New UI. Refer to Access Control.

You can specify the cost and power rating of your devices for the entire account. If the fields are left blank, the default wattage (350W) and default cost per kWh will be applied. Click Edit to change the default values.

NOTE  The fields accept numeric values only.

NOTE  With the 11.5.0 release, energy usage calculation based on power rating has been deprecated. Refer to Device Energy Usage deprecation.

Select a user with Administrator permission to be the default assigned resource for tickets. The resource set here can be overridden by a resource set at the site level. Refer to Site Settings.

IMPORTANT  If No default user is selected, tickets will be assigned to the user who registered the account.

You can specify variables that can be used when writing custom components. The variables can be defined with a specific value that the Agent will use when executing the script. How you refer to the variables in your script will be defined by the scripting language you apply (for example, in batch scripts, you can refer to a variable in the format of %VariableName%).

NOTE  Account variables used in components will be passed to jobs and monitors but will be overridden by site variables of the same name. You can specify site variables on the Site Settings page. Refer to Variables in the legacy UI and Variables in the New UI. You can also update multiple sites' variables in bulk using a CSV template. Refer to the Update Site Variables section of Account Settings in the legacy UI or the Import Site Variables section of Global Settings in the New UI.

1. Click Add Variable.
2. Enter a Variable Name. Make sure there is no space in the name of the variable.
3. Specify the Variable Value. Variable value limit: 20,000 characters.
4. Check Mask my inputs if you would like to hide the value of the variable.

IMPORTANT  When extended logging is activated for log components, masked variables will be visible in clear text in the log file. Refer to Adding extended logging to Datto RMM.

5. Click Add.
6. Repeat steps 1-5 to add more variables.

This section allows you to rename the default label of 30 user-defined fields (UDFs). The UDFs can be populated with information that is not picked up in the device audit to provide additional targeting for jobs and policies. You can enter and edit UDF information manually on the Device Summary page in the legacy UI and the Device Summary - New UI page in the New UI, or it can be populated by the Datto RMM Agent. For further information, refer to User-defined fields.

NOTE  The UDF labels defined here can be overridden at site level in the legacy UI. Refer to Site Settings.

To rename the default UDF labels, follow these steps:

1. Hover over one of the rows and click the pencil icon.
2. Rename the Account Label field.

NOTE  UDF labels have a limit of 22 characters.

NOTE  UDFs have a limit of 255 characters.

3. Click the green check mark to save the changes.

NOTE   These settings can also be configured in the New UI. Refer to User-Defined Fields.

This section allows you to define how Agents communicate with the platform and perform network scans.

NOTE   These settings can also be configured in the New UI. Refer to Custom Agent Settings.

To be able to deploy an Agent across a LAN, you will need to have a username and a password for the devices you want to install the Agent on. You can save these credentials so that you don't have to enter them when adding new devices. At the time of initiating Agent deployment, you will be prompted to select a set of credentials. Refer to LAN deployment from the Web Portal.

NOTE  You can add Agent deployment credentials at site level as well. They will be used in addition to those specified here. For further information, refer to Site Settings.

1. Click Edit.
2. In the Username field, enter the domain (if in use) and the username in the following format: Domain\Username.
3. Enter the Password.
4. To add further usernames and passwords, click Add Agent Deployment credentials and repeat steps 2-3.
5. Click Save.

NOTE  To learn how to save Windows and SSH credentials in the New UI, refer to Windows credentials and SSH credentials.

If you would like to manage SNMP-enabled devices in Datto RMM, you can save their credentials so that you don't have to enter them when adding new devices. Cached SNMP credentials are also used during network discovery. For more information, refer to Managing and monitoring SNMP-enabled network devices and printers and Network scan process in the legacy UI or Network Discovery in the New UI.

NOTE  You can add SNMP credentials at the site level as well. They will be used in addition to those specified here. For further information, refer to Site Settings.

1. Click Edit to be able to add SNMP credentials.
2. Choose the correct Version: v1, v2c, or v3.
3. Fill in the details:

NOTE   SNMP v1 and v2c only need a name and a community string; however, SNMP v3 requires more complex security. If you are not sure which settings to configure in Datto RMM to be able to connect to your network device over SNMP, refer to the SNMP device's documentation or provider for more details.

v1 and v2c

v3

4. To add more credentials, click Add SNMP Credentials and repeat steps 2-3.
5. Click Save.

NOTE  To learn how to save SNMP credentials in the New UI, refer to SNMP credentials.

If you would like to manage ESXi devices in Datto RMM, you can save their credentials so that you don't have to enter them when adding new devices. Cached ESXi credentials are also used during network discovery. For information about how to add ESXi devices, refer to Managing and monitoring ESXi devices in the legacy UI or Network Discovery in the New UI.

NOTE  You can add ESXi Credentials at site level as well. They will be used in addition to those specified here. For further information, refer to Site Settings.

1. Click Edit to be able to add ESXi credentials.
2. Fill in the following details:

3. To add more credentials, click Add ESXi Credentials and repeat step 2.
4. Click Save.

NOTE  To learn how to save ESXi credentials in the New UI, refer to ESXi credentials.

This setting only affects Windows devices.

When Allow VNC is set to ON, the VNC service will automatically be downloaded and installed as part of the Datto RMM Agent. Refer to VNC in Infrastructure and security.

When Allow VNC is set to OFF, the Datto RMM Agent will remove existing VNC services implemented by Datto RMM and associated files from all devices, and it will not download and install the VNC service on newly added devices. In addition, the Agent Browser VNC tool and Web Remote fallback to VNC on Windows 7/Windows Server 2008 R2 will not be available. Refer to VNC and Guest GPU Acceleration.

NOTE  You can also enable or disable VNC in the New UI. Refer to VNC Integration.

NOTE  If the Datto RMM Agent is uninstalled from a device, the Datto RMM implementation of VNC will also be removed from that device. However, other implementations of VNC will not be affected.

This section allows you to specify a From Name and a Reply-To Address for email notifications sent by your Datto RMM account. These will be used in the From and To fields for response emails only.

1. Click Edit.
2. In the From Name field, enter a name to be used in the From field of emails (for example: IT Support).
   This field has a limit of 255 characters.
3. In the Reply-To Address, enter an email address to which you want your recipients to reply.

NOTE  The email field accepts the following characters:
a-z, A-Z, 0-9, @, and !#$%&'`*+-|/=?^_{}~.

4. Click Save.

NOTE  The Email Settings section can be saved if both fields contain values, if both fields are empty, or if the Reply-To Address field contains a valid email address and the From Name field is empty.
The Email Settings section cannot be saved if the From Name field contains a value and the Reply-To Address field is empty.

NOTE   These settings can also be configured in the New UI. Refer to Email Settings.

This section allows you to specify one or more email recipients and define what type of email notifications they should receive.

NOTE  The user who registered the account is added as an email recipient by default, and all notification types are selected for this user.

NOTE  Email recipients of a particular site can be specified in the Email Recipients section in Creating a site - New UI, the Email Recipients section in Site Settings (New UI), or the Email Recipients section in Site Settings (legacy UI).

1. Click Add Email Recipient.
2. Fill in the required fields:

Field	Description
Name	Enter the recipient's name.
Address	Enter the recipient's email address. NOTE  The email field accepts the following characters: a-z, A-Z, 0-9, @, and !#$%&'`*+-|/=?^_{}~.
Type	Select the preferred email format for this recipient: Both, HTML, or Text.
Receives	Select any of the notification types this recipient should receive: Alerts, ComStore Components, New Devices, or Reports. NOTE  Selecting ComStore Components will opt you in to a Component Update Digest email notification. Refer to Check for updates.

3. Click Add.

To delete an email recipient, click the Delete this recipient icon at the end of the row.

NOTE   These settings can also be configured in the New UI. Refer to Email Recipients.

You can update one or more of your Managed sites' existing variables or add new variables by uploading a CSV file. In order for the update to be successful, the variable name, and variable value fields are mandatory to fill in.

NOTE  Sites with OnDemand devices cannot be updated with variables.

1. Click Download Template.
2. Open the CSV file you downloaded, and add the following information:

4. Save the file in CSV format.
5. Click Choose file, and select the file you have just saved.
6. Click Save. The following message will appear in a yellow info bar at the top of the page: Site variables imported successfully.

The variables will appear in the Variables section in Site Settings in the legacy UI and in the Variables section in Site Settings in the New UI.

IMPORTANT  The Mobile Device Management (MDM) feature is no longer available. For more information, refer to this Community post.

If you have changed the column display at various places in your Datto RMM account, this option will allow you to restore the default column display for your entire account.

1. Click Restore Defaults.
2. Confirm your request by clicking OK in the pop-up window.

NOTE  Restoring the default column display will apply to your user account only. It will not change other users' settings. Other users will need to restore the default column display for their own user account in Setup > Account Settings or on individual pages where they had previously changed the column display.