Managing passwords

Datto RMM allows you to manage passwords in a few easy steps.

SECURITY  Any user

NAVIGATION  Datto RMM login page

Strong password requirements

Make sure to create a strong password that is not too common or easy to guess. Password requirements are as follows:

  • Minimum 9 characters long.
  • Must use at least three of the following: lowercase, uppercase, numbers, and symbols.
  • Should not contain repeated characters or sequences of characters.

How to...

If you wish to change your password, follow these steps:

  1. Navigate to Setup > My Info in the legacy UI or Setup > My Settings in the New UI.
  2. In the legacy UI, scroll down to the Security Settings section and click Datto Portal User Settings. In the New UI, click the View in Partner Portal button at the top of the My Settings page. The User Settings page in the Datto Partner Portal will open.
  3. Navigate to User Information and click Change Password.
  4. Enter a new password following the requirements and click Change Password.
  1. Click Log In to log in with your new password.

If you have forgotten your password, you can reset it by following these steps:

  1. Navigate to the login page. Refer to Logging in.
  2. Click Forgot Your Password?.
  1. Enter your email address and click Reset Password.
  1. A password reset email will be generated and sent to your email address. Click the link in the email.

NOTE  The password reset email automatically expires 24 hours after receiving it.

  1. Enter a new password and click Reset Password. Make sure your new password meets strong password requirements. Refer to Strong password requirements.
  1. Once the password has been changed successfully, log in with your new password.

SECURITY  Administrator

NAVIGATION  Setup > Users > User Details

To trigger the forgot password email for another user:

  1. Navigate to Setup > Users.
  2. Click on the username you wish to trigger the email for.
  3. On the User Details page, click the Trigger Forgot Password Email link. The user is sent a password reset email.

  4. Observe that the details page closes and you are returned to the Users page.

Refer to Resetting a user's password.