Advanced Software Management log files
The Datto RMM Advanced Software Management log files are text files created by Datto RMM that contain a record of events for Advanced Software Management activity. These log files are used for Advanced Software Management troubleshooting and diagnosis.
Location of the log files
| Operating System | Datto RMM Advanced Software Management Process |
|---|---|
| Windows | Log location
%ProgramData%\CentraStage\AEMAgent\DataLog\asm.log Notes • Daily at midnight or, if it grows larger than 10 MB, the current asm.log file is moved to a directory named Archives in the log location and logging begins a new file. • The archive log files have the naming convention [date].[number].asm.log (for example, 20170704.0.asm.log) with a date stamp in the format yyyyMMdd and a number indicating the correct order. • The most recent archive log file will have the highest number, while the oldest archive log file will have the smallest number (starting from 0). • A maximum of 30 days' log files or a total of 30 log files, if they are large in size, are archived. |
| macOS | Log location
/usr/local/share/CentraStage/AEMAgent/DataLog/asm.log Notes • Daily at midnight or, if it grows larger than 10 MB, the current asm.log file is moved to a directory named Archives in the log location and logging begins a new file. • The archive log files have the naming convention [date].[number].asm.log (for example, 20170704.0.asm.log) with a date stamp in the format yyyyMMdd and a number indicating the correct order. • The most recent archive log file will have the highest number, while the oldest archive log file will have the smallest number (starting from 0). • A maximum of 30 days' logs are archived. |
Copying the log files
Once you have located the log files, you can copy them for troubleshooting purposes. The methods outlined below will explain how to copy a log file by using a command line on Windows or macOS devices.
Windows
- Change directory to the location of the log file you would like to copy. For example:
cd "C:\ProgramData\CentraStage\AEMAgent\DataLog"
- Press Enter.
- When you are in the directory, type the following:
copy asm.log <give new filename here>.txt
EXAMPLE Example: copy asm.log asmlogCopy.txt
- Press Enter.
macOS
- Open terminal and type the following:
cd /usr/local/share/CentraStage/AEMAgent/DataLog/
- Press Enter.
- Then type the following:
cp asm.log <give new filename here>.txt
EXAMPLE Example: cp asm.log asmlogCopy.txt
- Press Enter.
