Web Remote log files
The Datto RMM Web Remote log files are text files created by Datto RMM that contain a record of events for Web Remote sessions. These log files are used for Web Remote troubleshooting and diagnosis.
Location of the log files
| Operating System | Datto RMM Web Remote Process |
|---|---|
| Windows | Log location
%ProgramData%\CentraStage\AEMAgent\DataLog\webremote.log Notes • Daily at midnight or, if it grows larger than 10 MB, the current webremote.log file is moved to a directory named Archives in the log location and logging begins a new file. • The archive log files have the naming convention [date].[number].webremote.log (for example, 20170704.0.webremote.log) with a date stamp in the format yyyyMMdd and a number indicating the correct order. • The most recent archive log file will have the highest number, while the oldest archive log file will have the smallest number (starting from 0). • A maximum of 30 days' log files or a total of 30 log files, if they are large in size, are archived. |
| macOS | Log location
/usr/local/share/CentraStage/AEMAgent/DataLog/webremote.log Notes • Daily at midnight or, if it grows larger than 10 MB, the current webremote.log file is moved to a directory named Archives in the log location and logging begins a new file. • The archive log files have the naming convention [date].[number].webremote.log (for example, 20170704.0.webremote.log) with a date stamp in the format yyyyMMdd and a number indicating the correct order. • The most recent archive log file will have the highest number, while the oldest archive log file will have the smallest number (starting from 0). • A maximum of 30 days' logs are archived. |
Copying the log files
Once you have located the log files, you can copy them for troubleshooting purposes. The methods outlined below will explain how to copy a log file by using a command line on Windows or macOS devices.
Windows
- Change directory to the location of the log file you would like to copy. For example, if you would like to copy the log file on a 64-bit device, use the following command:
cd "C:/Program Files (x86)/CentraStage"
NOTE If you are using a 32-bit operating system, delete the (x86) portion of the command.
- Press Enter.
- When you are in the directory, type the following:
copy webremotelog.txt <give new filename here>.txt
EXAMPLE Example: copy webremotelog.txt webremotelogCopy.txt
- Press Enter.
macOS
- Open terminal and type the following:
cd /var/log
- Press Enter.
- Then type the following:
cp webremotelog.txt <give new filename here>.txt
EXAMPLE Example: cp webremotelog.txt webremotelogCopy.txt
- Press Enter.
