Managed and OnDemand Agents

In Datto RMM, there are two different types of Agents: Managed and OnDemand. Although we refer to the Agent as being "Managed" or "OnDemand", it is actually not the Agent or the devices that are Managed or OnDemand but rather the sites they are associated with. For example, if you have created a Managed site, a Managed Agent will be deployed to all devices that belong to the site. Similarly, if you have created an OnDemand site, an OnDemand Agent will be installed on all the associated devices. You cannot have both Managed and OnDemand devices in the same site.
For more information, refer to Sites and The Datto RMM Agent and Agent Browser.

Key differences between Managed and OnDemand Agents

Managed and OnDemand Agents differ in functionality. While Managed Agents can access all Datto RMM features, OnDemand Agents have limited access. Here are a few key differences between an OnDemand and a Managed Agent:

Feature OnDemand Managed
Automatic audit interval Every 7 days Every 24 hours
Allow remote takeover Only with end user permission, via RDP, VNC, and Splashtop.
OnDemand Agents appear offline, unless the end user requests a connection to the device. Refer to Connect to an OnDemand device.
Unattended (no end user permission needed), via RDP, VNC, and Splashtop.
Refer to Connect to a Managed device and Remote Actions.
Can initiate remote takeover   Via RDP, VNC, and Splashtop
Patch management  
Run jobs  
Run policies  
Run monitors  

Reasons for deploying OnDemand Agents

You would typically deploy an OnDemand Agent if your end users insist that they request the remote takeover as they want to be present when the connection begins and ends. An OnDemand Agent is also great if you want only ad-hoc remote support, or support on devices that you don't regularly manage.

IMPORTANT  OnDemand Agents are only compatible with the Microsoft Windows operating system. Refer to Operating systems.

Agent icons

NOTE  On macOS devices, the icons below display when dark mode is applied on the system. Similar icons will display when light mode is applied. It is not possible to modify the macOS menu bar icons using custom branding.

Windows macOS Name Description
Online Managed Agent that is currently connected to the Datto RMM platform.
Offline The Agent is not connected to the Datto RMM platform.
Privacy Mode The Agent is currently connected to the Datto RMM platform and has Privacy Mode enabled. Refer to Privacy Mode.
NA OnDemand Mode OnDemand Agent that is currently connected to the Datto RMM platform. Only compatible with Windows devices.
Alert Mode Online The Agent is online and waiting for a job to be run by the end user. Refer to Execution.
Alert Mode Offline The Agent is offline and waiting for a job to be run by the end user. Refer to Execution.
Stopped The Agent service has stopped. No logging is performed at this time.
Active Screen Share A screen share session is currently in progress. The tray icon alternates between the Active Screen Share icon and the Online icon for the duration of the remote session. To learn about remote screen sharing, refer to Remote takeover tools.

NOTE  If you have re-branded your account, you will see the icons you uploaded instead. Refer to Branding in the current UI and Branding - New UI in the New UI.