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Acronym for Two-Factor Authentication. See Two-Factor Authentication.
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Your company's instance of Datto RMM.
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The Account Dashboard provides information about all your devices, components, active jobs, and alerts.
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A way to deploy the Datto RMM Agent using Microsoft's Group Policy Management Console (GPMC).
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Activity logs display actions performed by users.
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A security level with full and unlimited access to all Datto RMM functionality. By default, the Administrator security level is assigned to the user who registers the Datto RMM account. This security level cannot be modified or edited in any way.
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The Datto RMM Agent is a lightweight software program installed on a device that supports agent installation. The Agent gathers up-to-date information about the device's health and status and communicates it to the platform. The Agent can be used to proactively monitor a device, deploy patches and policies, create alerts and tickets, execute scripts, run jobs, or even enable a connection to the device via the Agent Browser or Web Remote.
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A control panel window launched from the Datto RMM Agent or web interface. The Agent Browser offers multiple tools to take over a device or execute tasks on it. A connection to a remote device can be established using the Agent Browser.
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A security measure in which a unique encryption key is generated for every Datto RMM Agent installation to ensure that when an Agent is communicating with the platform, it is confirmed that traffic is coming from the device where the Agent was originally installed and no impersonation is taking place.
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An automatic notification that is triggered if a device is operating outside of the parameters defined in a monitor.
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Should a monitor threshold be surpassed, alert responses allow you to automatically trigger functions such as sending an email, running a component, and so forth.
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The allowlist is a list of IP addresses or domains that are provided privileged access. It is the opposite of a blocklist, which is intended to block or restrict access.
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Acronym for application programming interface. Datto provides an API to enable programmatic access to information and operations available in Datto RMM.
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An inventory of the hardware, software, services, change log, and activity log of a device as taken by the Datto RMM Agent. The data is stored on the device and sent back to the platform to be added to the device record in the web interface.
A full audit is a complete audit of the device taken after the Agent is installed. A full audit can also be initiated by manually.mA delta audit is a list of the changes to the audit information on the device since the last audit.
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In standalone ticketing, auto-resolution is the process to auto-resolve any alerts raised by monitors. The purpose of this is to save the Administrator the task of having to manually check each and every alert and resolving them individually.
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Branding is part of the Datto RMM setup. It allows you to add custom branding to your Datto RMM account, including the web interface, the Agent and the Agent Browser, and the end user support request form.
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A component is a package containing a script or scripts that you deploy to your remote devices for execution. Once a component has been added to the Component Library, it can be deployed to devices through jobs or policies.
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Determines which components can be viewed by users.
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A repository for your components downloaded from the ComStore, created manually, or imported from a previously exported component in .cpt file format.
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An online repository within Datto RMM offering components that can be downloaded and deployed to your devices. Examples of components are application installers, scripts, and device monitors.
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See Web Portal.
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A filter that is created by you that can be applied globally to all sites.
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Datto RMM Dashboards display the information in your database in a graphical format, allowing you to visualize and monitor the health of your estate at a glance.
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Default Device Filters are automatically included in Datto RMM. They filter your devices by operating system, device type, offline status, and so forth.
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A default User-Defined Field label.
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A piece of hardware that is managed in your Datto RMM account. Also known as an endpoint.
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This setting requires an Administrator to approve new devices being added to Datto RMM. Once the new device has been approved, it can run jobs, apply policies, download components, and so forth. Also known as "sandboxing."
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Device filters are tools for targeting devices based on device attributes. As device attributes change, filters are automatically updated, and all devices matching the filter criteria will be displayed in the filter results. Filters are dynamic and work independently of sites.
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A grouping of devices at the global level (includes all sites).
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The third level of hierarchy in Datto RMM.
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See Device.
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A designation for components that makes them available for Quick Jobs. You can also mark a device as a favorite.
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Filters are tools for targeting devices based on device attributes. As device attributes change, the filters will automatically be updated and all the devices that match the filter criteria will be displayed in the filter results. Filters are dynamic and work independently of sites.
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The highest level of hierarchy for managing devices in Datto RMM. Items configured at the Global level are available for all sites and devices.
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Groups are tools for targeting devices and sites where you cannot or choose not to use filters. Unlike filters, groups are static, which means that adding or removing devices or sites to or from groups is a manual activity that is carried out in the Web Portal.
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(Old: UID) Identifier. Sites get a unique site ID and devices get a unique device ID when they are added to your Datto RMM account. IDs cannot be changed or updated.
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Datto RMM integrates with a number of other Datto products, as well as third-party applications.
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An automated process for deploying components to a number of devices, either immediately or at a scheduled time.
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One of the Agent deployment options. If one of the devices on the LAN has an Agent installed, the deployment to the remaining devices can be initiated from the Agent Browser or the web interface. This method should only be used if Active Directory deployment is not an option.
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The initial license limit is set when you begin using Datto RMM; however, you can add additional managed device and, for example, Ransomware Detection licenses.
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A Managed site is a type of site that allows you to deploy Managed Agents, which have access to all Datto RMM features.
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Monitors alert users when certain events occur or when performance falls below a pre-defined threshold.
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A process in which a Network Node device discovers devices on a network. The discovered devices can then be enrolled and monitored by the Network Node.
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Object Identifier
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An OnDemand site is a type of site that allows you to deploy an OnDemand Agent. The OnDemand Agent has limited access to Datto RMM features and enforces end user permission in order for remote takeover.
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One-Time Password
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A patch is a piece of software designed to update a computer program or its supporting data to fix or improve it. This includes fixing security vulnerabilities, bugs, and improving usability or performance.
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Datto RMM Patch Management allows you to both control and automate the deployment of software patches to your devices to create an environment that is secure against known vulnerabilities in operating system and application software. Patch Management is controlled through policies at the global and site level, while individual patch installations can be configured at the device level.
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The physical location where your instance of the Datto RMM cloud application is hosted. The platforms Pinotage and Merlot serve Europe, Concord, Zinfandel, and Vidal serve the US, and Syrah serves the Asia-Pacific region.
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A policy is a tool for bulk operations in Datto RMM. With a policy you can define something you want to do (configure a setting, run a monitor, install a patch or an update), define target devices using sites, filters, and groups, or push changes immediately or at a predetermined time.
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Acronym for Professional Services Automation. Autotask refers to the cloud-based PSA application designed to assist IT consultants and other professionals with project management and resource management for client projects. Main features include CRM, Service Desk, Contracts and Billing, Projects and Time Tracking.
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A quick job allows you to immediately deploy one component without having to schedule the job. Similarly to scheduled jobs, quick jobs can be run against individual devices, sites, filters, or groups.
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A security measure that monitors for the existence of crypto-ransomware on devices using proprietary behavioral analysis of files, and alerts you when a device is infected. Once ransomware is detected, Datto RMM can isolate the device and attempt to stop suspected ransomware processes to prevent the ransomware from spreading.
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Remote Desktop Protocol. A remote screen viewer supported by Datto RMM.
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A program or sequence of instructions that is interpreted or carried out by another program rather than by the computer processor (as a compiled program is). Scripts automate the execution of tasks that could alternatively be executed one-by-one by a human operator.
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A component and monitoring policy set intended to pinpoint common security concerns on Windows devices. These concerns are raised both in the StdOut from the component and within the Windows Event Log. This information can then be caught by the monitoring policy. If you are linking into a PSA solution, workflow rules can also be applied to tickets.
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Determines access to various features in Datto RMM.
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A management option that becomes available at the account and site level if the Webroot Integration is enabled. The Security Management page shows information about the status of your Webroot protected devices.
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A site is an organizational unit where you can group devices based on customer, organizational association, department, location, or any other criterion. A device can only belong to one site, but it can be moved between sites as required.
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A custom filter that can be applied at the site level.
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A grouping of devices at the site level.
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A grouping of sites.
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A custom user-defined field label at the site level. See User-Defined Field.
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The second level of hierarchy for managing devices in Datto RMM.
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Acronym for Simple Network Management Protocol. Devices that do not support Agent installation (such as network devices and printers) can be managed using SNMP.
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Allows you to install third-party software applications automatically or at a scheduled time and keep them up to date to ensure software compliance of your managed devices.
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A remote screen sharing application supported by Datto RMM.
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With regard to sites and devices, a dashboard-like page displaying information such as status, performance, activity, and more.
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Devices on which monitoring has been suspended. Suspending monitoring on a device can be useful while performing maintenance or testing on the device to ensure no false alerts are raised during this time.
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The collection of devices the policy or job is aimed at. A target could consist of one or more sites, filters, groups, or a single device.
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Acronym for Time-Based One-Time Password. A password sent to a smartphone that is valid for a limited time for use with two-factor authentication.
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A value or set of values configured in a monitor that define the threshold for an alert to be generated.
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Tunnel servers are connection relays located around the globe. Unless a peer-to-peer connection can be established between devices, Agent-to-Agent connectivity and remote takeover are managed by a tunnel server over an encrypted connection.
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A security process in which a second level of authentication is added to the account login credentials. Both factors of authentication must be used and must be correct in order to establish the person's identity beyond doubt. See 2FA.
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See ID.
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An individual set up with a user account in Datto RMM.
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User-Defined Fields (UDFs) are used for displaying device information that is not picked up during the device audit. You can filter and search for the information populated in user-defined fields, which can be useful when targeting your devices in jobs and policies.
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Variables can be used when writing custom components. Variables can be defined with a specific value that the Agent will use when executing the script.
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Virtual Network Computing. A remote screen viewer supported by Datto RMM.
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Wake-on-LAN (WOL) is an industry standard protocol that, given that the device has access to a power source, allows for compatible devices to be turned on or awakened remotely. WOL in Datto RMM is listed as one of the Agent Browser tools and it can also be used in a Patch Management policy.
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(Legacy UI) A cloud-based browser application that lets you manage any number of devices for multiple customers across multiple operating systems.
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Datto RMM's browser-based HTML5 remote control technology available as a remote action for online servers, laptops, and desktops.
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Dashboards display data widgets, which are graphical interface elements that visualize and summarize information about the data in Datto RMM. These widgets can be added to Dashboards from the Widget Library.
