Restarting the Datto RMM Agent

If you experience any performance issues with the Datto RMM Agent, restarting it is a recommended initial troubleshooting step.

NOTE  When the Agent restarts, all of its associated services and processes will also restart.

Users of Windows-based operating systems have two options to restart the Agent:

System tray

  1. In the Windows system tray, locate and right-click the Datto RMM icon.
  2. Click Restart to restart the Agent and all associated services and processes.

Microsoft Management Console

  1. Launch the Microsoft Management Console by navigating to Start > Control Panel > Administrative Tools > Services.

NOTE  You can also open the Management Console from the Run prompt by entering services.msc in the Open box and clicking OK.

  1. Locate the service called Datto RMM.
  2. Right-click the service's name and select Restart.

Users of macOS-based operating systems have two options to restart the Agent:

Menu bar

  1. Click the Datto RMM Agent in the menu bar.
  2. Click Restart Agent.

Terminal

Running the following two commands will restart the Agent:

cd /Applications/"AEM Agent.app"/Contents/Resources

./restart_cag

The Linux version of the Datto RMM Agent has no user interface. To restart the service, run any one of the following commands from a shell session:

sudo service cag restart

or

sudo systemctl restart cag

or

sudo sh /opt/CentraStage/restart_cag