Patch Management policy runs at the wrong time
Follow these troubleshooting steps if your Patch Management policy is running at the wrong time.
Review policy schedule against run time
Make sure another Patch Management policy is not set to run at that time. Also, ensure the policy's configured behavior matches the behavior you are expecting.
Verify Datto RMM installed the patches
Check the Datto RMM Service log files to ensure that the patches were installed by Datto RMM and did not come from outside of the RMM environment. Refer to Agent log files.
Ensure the device's system time is correct
Patch Management policies run based on system time. If the system time of the device is wrong it could be the cause of the issue.
Gather information for further troubleshooting with Datto RMM Support
If the issue persists, gather as much of the following information as possible to share with Datto RMM Support in Kaseya Helpdesk:
- The date and time the issue occurred
- Hostnames and UIDs of affected devices
- Any error messages (copied and pasted)
- Patch Management policy folder (C:\ProgramData\CentraStage\Policy)
- Datto RMM Agent Service log files (Agent log files)
- Windows Event Logs in .evtx format (Collecting the Application and System Event logs)
- Windows Update log files
