Policy error when running Patch Management

Perform the following troubleshooting steps to resolve Patch Management policy errors:

Re-run the policy

If possible, re-run the Patch Management policy. If the behavior is still occurring, Datto RMM Support can isolate the problem based on the policy run type (automatic versus Run Now). Refer to Kaseya Helpdesk.

Gather information for further troubleshooting with Datto RMM Support

If the issue persists, gather as much of the following information as possible to share with Datto RMM Support in Kaseya Helpdesk:

  • The date and time the issue occurred
  • Hostnames and UIDs of affected devices
  • Names and IDs of affected policies
  • Any error messages (copied and pasted)
  • Patch Management policy folder (C:\ProgramData\CentraStage\Policy)
  • Datto RMM Agent Service log files (Agent log files)
  • Windows Event Logs in .evtx format (Collecting the Application and System Event logs)
  • Windows Update log files
  • Did the error occur when downloading or when installing the patch?