Splashtop connections from a macOS endpoint open in a hypervisor instead of as a direct connection
Cause
Existing VMWare settings are preventing direct Splashtop connection.
Resolution
NOTE This solution is for machines that previously connected through a VMWare hypervisor. Other hypervisors may cause similar issues and require similar configuration changes.
- On the macOS endpoint, open the VMWare app and navigate to Virtual Machine menu > Settings > Default Applications.
- Turn off Open your Mac files and web links using Windows applications.
- Open Splashtop in Datto RMM.
