Integrated Customer Billing via Autotask and Kaseya BMS

NOTE  Integrated Customer Billing is available to all customers in Kaseya BMS. In Autotask, it is currently enabled to select customers as part of the early access program; however, it will be made available to all customers at a later date. For more information, refer to the Autotask 2023.2 release notes.

MSPs require an efficient and accurate way to bill for services provided to their customers, but manual billing processes are error-prone and tedious, and they can result in lost revenue. Having granular billing metrics for various Kaseya IT Complete modules available in Autotask and Kaseya BMS allows for flexible automated billing.

Datto RMM synchronizes billing metrics daily to a data lake accessible by both Autotask and Kaseya BMS via the KaseyaOne unified login portal.

The counts of the following managed device types are tracked for the purposes of Integrated Customer Billing: 

  • Total Device Count (excluding Smartphones, Tablets, and unapproved devices)
  • Desktop & Laptop (a combined count of Desktops and Laptops)
  • Desktop
  • Laptop
  • Server
  • Printer
  • Unknown
  • ESXi Host
  • Network Device (Router)
  • Network Device (Switch)
  • Network Device (UPS)
  • Network Device (Firewall)
  • Network Device (IP Phone)
  • Network Device (NAS)
  • Network Device (Network Appliance)
  • Network Device (SAN)
  • Network Device (other)
  • Datto Access Point
  • Datto Managed Power
  • Datto Switch
  • Datto Continuity

These totals are grouped by site to allow for invoices to be generated for individual customers.

Prerequisites and further information

  • KaseyaOne must be enabled for your Datto RMM account. Refer to Enabling KaseyaOne.
  • KaseyaOne must be enabled for your Autotask or Kaseya BMS instance, and you must have Admin permissions to configure Integrated Customer Billing in either of the products. For detailed information, refer to the following guides:
  • Integrated Customer Billing will only work for non-sandbox Datto RMM accounts. You can confirm with your account manager which type of account you have.