Manage alerts - Legacy UI

SECURITY  Refer to ACCOUNT > Monitor and SITES > Monitor in Security Level Details - Permissions

NAVIGATION   Legacy UI > Account > Monitor > Monitor Alerts

NAVIGATION   Legacy UI > Sites > select a site > Monitor

NAVIGATION   Legacy UI > Device > select a device > Monitor > Monitor Alerts

Refer to Alerts.

What is an alert?

An alert is the automatic response to a device operating outside of the parameters defined in a monitor. Alerts appear and can be managed on the Monitor tab at the account, site, and device levels, where you can review them and take the appropriate action. Automatic response options include running a component, sending an email to designated recipients, and creating a ticket.

NOTE  Alerts are retained for six months. An alert will be re-raised for any monitor that is in alert condition for more than six months.

NOTE  If a device is deleted from Datto RMM, all alerts for that device will be permanently deleted.

About the Monitor Alerts page

The Account > Monitor tab displays radio buttons that allow you to toggle between Monitor Alerts and Job Alerts lists. For information about Job Alerts, refer to Job alerts - Legacy UI.

The Site > Monitor tab displays Monitor Alerts only.

The Device > Monitor tab displays radio buttons that allow you to toggle between Monitor Alerts and Monitors. For information about Monitors, refer to Monitors and policies - Legacy UI.

Field Description
Check box Select one or multiple alerts. You can perform actions on those alerts once selected. Refer to Action bar icons.
Column Chooser The Column Chooser allows you to select which columns should be visible in the list.
Category By default, alerts of all categories are shown. Click the drop-down menu to display alerts from a specific monitor category. For more information about monitor categories, refer to Monitor types and categories.
Priority By default, alerts of all priorities are shown. Click the drop-down menu to display alerts of a specific priority:
• Critical (Priority 1)
• High (Priority 2)
• Moderate (Priority 3)
• Low (Priority 4)
• Information (Priority 5)
Status By default, only Open Alerts are shown. Click the drop-down menu to display alerts with a specific status:
• Open Alerts
• All Alerts
• Resolved Alerts
Search Enter any text and click Search to narrow the results.

NOTE  An alert consists of many different variables rather than a single message; therefore, the search is performed in a number of alert fields. Not all alert fields are currently supported; more will be added over time.
Icon Name Description
Resolve selected alerts Manually sets the status of the selected alerts to Resolved.
Standalone ticketing:
If your alert raised a ticket, resolving the alert will add a ticket note to the ticket and close the ticket. You may disable the auto-resolution of tickets in the monitor's Ticket Details section. Refer to Create a monitor.
Integrated ticketing:
If you use integrated ticketing with Autotask, enabling self-healed and cleared alerts will allow you to handle the corresponding Autotask alert ticket's status. Refer to Self-Healed and Cleared Alerts.
Disable Monitor(s) for Devices Disables the monitor at the device level.
Export to CSV Allows you to export a list of the selected alerts in .CSV format. Make sure to select or clear the columns you want to include or exclude in the export.

NOTE  Microsoft Excel is unable to properly display UTF-8 compliant CSV files when they contain non-English characters.
New Ticket Click to create a ticket for the selected alerts.
Standalone ticketing:
In the pop-up window, you can complete the following fields: Assigned To, Priority, Ticket Email Notification
Integrated ticketing:
The tickets will automatically be created in your corresponding PSA, and the ticket numbers will be displayed with a hyperlink on the Monitor Alerts page in the Datto RMM Web Portal. Click the ticket numbers to open the tickets in your PSA.
Schedule a job Schedule a job for the devices the selected alerts were created for. Refer to Job scheduler - Legacy UI.

NOTE  At the device level, this action is only available in the Alert Information window. Refer to View and act on alert information.
Run a quick job Run a quick job on the devices that the selected alerts were created for. Refer to Quick jobs - Legacy UI.

NOTE  At the device level, this action is only available in the Alert Information window. Refer to View and act on alert information.
Refresh Refreshes the current view.
  Auto-refresh is on/off Only available at the account level. By default, auto-refresh is set to ON. Auto-refresh only happens when an action occurs to trigger it. It does not refresh at set time intervals. Click to switch it on or off.

The Column Chooser allows you to select which columns should be visible in the list.

How to...

When you click the alert message hyperlink, the Alert Information window is displayed.

On this page, you will see the following information:

  • Device Summary, with links to the device and the site
  • Alert Summary, with links to the Policy that deployed the monitor that triggered the alert
  • Alert Response if an automatic response was configured in the monitor, with links to created tickets
  • Resolution Summary if the alert was resolved
  • Diagnostic Summary (for example, CPU or memory usage data, or component monitor output). Diagnostic text that exceeds 1,048,576 (1,024*1,024) characters will be truncated.

NOTE  To learn how to write diagnostic data in the output of an alert generated by a component monitor, refer to Create a custom component monitor - Legacy UI.

Below the title bar, you will see a number of action icons that allow you to act on the information. Refer to Action bar icons.

You can also connect to some devices. Refer to Remote Actions.

To the right of the Action bar icons, you can click the up and down arrows to view the previous or next alert in the list without having to close the Alert Information window.