Patch Management policy post-run behavior is incorrect

If Patch Management policy post-run behavior is incorrect, follow these troubleshooting steps:

Review expected behavior against policy settings

Ensure the policy is properly set to behave as you expect.

Verify if the patches were installed through Datto RMM

Occasionally, updates are installed outside of Datto RMM due to misconfiguration. Make sure these patches were installed by Datto RMM by viewing the Datto RMM Service log files. Refer to Agent log files.

Gather information for further troubleshooting with Datto RMM Support

If the issue persists, gather as much of the following information as possible to share with Datto RMM Support in Kaseya Helpdesk:

  • The date and time the issue occurred
  • Hostnames and UIDs of affected devices
  • Names and IDs of affected policies
  • Any error messages (copied and pasted)
  • Patch Management policy folder (C:\ProgramData\CentraStage\Policy)
  • Datto RMM Agent Service log files (Agent log files)
  • Windows Event Logs in .evtx format (Collecting the Application and System Event logs)
  • Windows Update log files