How to address a patch status of "No Data"

A patch status of No Data can happen on Windows 10 devices that have been recently updated, as all former patch history is removed, and there may be no updates applicable for installation from Microsoft until the following month. But more commonly, the No Data status is the result of a patch audit failure

Patch audit errors happen when Patch Management passes off the patch inquiry task to Windows Update on the endpoint, and Windows Update errors on the local device, returning a hexadecimal HRESULT code like 0x8024001E or 0x8024002E.

You can see the exact error for the device, indicated by a patch audit failure, in the Activities card on the device summary page. If you click StdOut, you can see the exact error code and message. Refer to Activities in Device summary.

This error code comes directly from Windows itself, and troubleshooting should focus on the local device and not Datto RMM. However, we can offer the following suggestions:

  1. Try rerunning an audit from Summary > Actions > Request Device Audit. Often, audit errors are temporary and related to booting, which may be resolved when the device is audited again. If a new audit succeeds, it won't post a successful audit to the activity log (we only post failures). Still, you can tell it was successful if the patch status changes, and the device shows patches that are approved/installed/denied instead of 0 for each.
  2. Check any applied Windows Update policies to see if there is a WSUS configured. If the policy has changed the device settings to look for patches on a WSUS instead of the Windows API, but the WSUS settings are invalid, the audit will be prevented from finding patches correctly. In some cases, the WSUS may also be misconfigured and will not present and patch data to the device without an error.
  3. Other than the suggestions above, troubleshooting should be done locally as the problem most likely isn't with Datto RMM. We offer a component called Windows Update Toolkit that can help collect additional info, and Windows also provides a Windows Update Troubleshooter tool that you can run on the affected device.