Supported operating systems and Agent requirements

IMPORTANT  Starting with the 10.8.0 release in June 2022, Datto RMM Agents will stop functioning on endpoints that cannot run .NET6 (previously known as .NET Core). As such, Windows Vista and Windows Server 2008 will no longer be supported. (Windows Server 2008 R2 will be supported.) Other Windows operating systems might need to get the correct update installed to ensure continued operation. For more information, refer to this Community post.

Windows

  • Windows 7 32/64-bit (with KB4457144 [includes KB2533623] and KB2999226 installed)
  • Windows 8/8.1 32/64-bit (with KB2999226 installed)
  • Windows 10 32/64-bit
  • Windows 11
  • Windows Server 2008 R2 SP1 64-bit (Standard Editions) (with KB2533623 and KB2999226 installed)
  • Windows Server 2012 64-bit (with KB2999226 installed)
  • Windows Server 2012 R2 64-bit (with KB2999226 installed)
  • Windows Server 2016 64-bit
  • Windows Server 2019 64-bit
  • Windows Server 2022

Notes

  • Home editions of Windows are not supported.
  • Windows 10 Embedded (Windows IoT) is not supported.
  • Windows Server 2016 64-bit, Windows Server 2019 64-bit, and Windows Server 2022: The Agent will work on Server Core with limited remote takeover capabilities. Standard Datto RMM functionality (monitors, jobs, and so forth) will work as expected on Server Core.
  • For information about which operating systems are no longer supported by Microsoft, refer to Microsoft Lifecycle Policy.

KB downloads

  • KB2533623: The latest KB4457144 with additional fixes including KB2533623 can be downloaded from Microsoft (Windows Update) and as a standalone download.
  • KB2999226: Update for Universal C Runtime in Windows from Microsoft.

macOS

  • Latest two final versions

Note

  • If not already installed, Rosetta 2 is required for M1 macOS support.
  • The Datto RMM Agent requires that a full runtime version of an open source tool set called Mono is installed on each macOS device. Supported Mono versions: Mono 3 and later.
  • If Mono is already installed on the device, the installation script will not attempt to install it. However, if the already installed Mono version is not supported, the Agent will not work.

Linux

  • Fedora: 33+
  • Debian: 10+ with libicu-dev, libssl-dev, and libcurl4 packages
  • CentOS: 7+ with libicu package
  • Ubuntu: 18.04, 20.04+ with libicu-dev and libssl-dev packages
  • Red Hat Enterprise Linux 7+

Notes

  • The Datto RMM Agent requires that the development version of an open source tool set called Mono (mono-devel package) is installed on each Linux device. Supported Mono versions: Mono 4.8 and later.
  • If Mono is already installed on the device, the installation script will not attempt to install it. However, if the already installed Mono version is not supported, the Agent will not work.
  • The Linux Agent is undergoing a gradual process of migration that, when completed, will remove the requirement for the Mono framework. When this change is complete, it will be announced. The Mono framework will remain a requirement until further notice.
  • Fedora and Debian require yum-utils to be manually installed prior to the Agent installation. When the Agent is being installed, the Linux installation script is able to recognize the supported Linux versions and to install Mono from the official repository. Mono can be installed from EPEL.

NOTE  The Datto RMM Agent can be installed and may function as expected on other operating systems that are not listed in this document; however, support is only provided for the operating systems outlined above.