User Tasks

About User Tasks

A component can be enabled as a User Task in the Datto RMM Web Portal. Once that is done and an audit has been performed, the component gets automatically downloaded to every device that has the Datto RMM Agent installed and will be displayed in the Agent Browser under the Tasks tab. These components can then be run by the end user directly from within the Agent Browser.

This functionality provides the end user with a self-service portal where they can install software and run maintenance tasks and complex scripts all with a single click of a button. There is no need to log into the Agent Browser to run a User Task and no need for computer administrator access.

NOTE  User Tasks run as system.

NOTE  The following characters are accepted in User Task input variables: a-z, A-Z, 0-9, *().=-:/_\, and spaces.

How to...

  1. Log into the Datto RMM Web Portal and click on the Components tab.
  2. On the component you wish to make available as a User Task, click on the Toggle User Task icon .

NOTE  This functionality is only available for components of the categories Applications and Scripts.

  1. A confirmation box will appear to confirm that the component will be downloaded to every Agent, that is, to all the devices in the account. It will also confirm the component size. Click OK to continue.
  1. This will activate the Toggle User Task icon next to the component.
  1. Make sure an audit is performed on your devices. This can be an automatic or a manual audit. Refer to Audits.
  2. The component will now become available as a User Task in the Agent Browser under the Tasks tab. For more information, refer to Agent Browser.
  1. Log into the Datto RMM Web Portal and click on the Components tab.
  2. On the component you wish to remove as a User Task, click on the Toggle User Task icon .

  3. This will deactivate the Toggle User Task icon next to the component.
  4. Perform an audit on your devices. This can be an automatic or a manual audit. Refer to Audits.
  5. The component is now removed as a User Task from the Agent Browser under the Tasks tab.
  1. Open the Agent Browser window. For further information, refer to Log in to the Agent Browser.
  1. Click on the Tasks tab on the right of the window.
  1. Click Run next to the component that you want to run on the local device.