FAQ: Legacy UI Deprecation and New UI Transition

Overview:

This FAQ provides detailed information about the upcoming deprecation of the legacy Datto RMM user interface (UI) and the transition to the new, modernized UI. It covers the rationale behind the change, the timeline, how the transition will impact functionality and workflows, and where to find support and training resources. The legacy UI will be retired on November 19, 2025, with the release of Datto RMM version 14.8, after which only the new UI will be available.

General

We’re enhancing the user experience with a modern, efficient interface; delivering better performance, stronger security, and new features through a unified UI.

The legacy UI will no longer be supported starting November 19, 2025, aligned with the 14.8 Release.

No. Both interfaces are connected to the same backend system, so the core functionality remains unchanged.

Migration and Access

Use your existing login credentials. For instructions, refer to the Logging in guide.

No. Since both UIs share the same database, all your data and settings will carry over automatically.

Yes, both UIs will remain available concurrently until November 19, 2025, to allow time for transition and testing.

Functionality and feature parity

Some lesser-used or outdated features from the legacy UI have been deprecated and are not available in the new version.

Yes. Enhancements include advanced search, improved responsiveness, modern navigation, and expanded support for future integrations.

Share feedback and discuss with the Datto RMM Product Team via the Datto RMM Community.

Training and support

Yes. Several access guides, tutorials, and walkthroughs already exist in the Datto RMM help documentation.

Contact the support team at the Kaseya Helpdesk, use in-app support, or access help online.

Absolutely. Share your input via the Kaseya Community Platform.

Technical and Compliance Considerations

No. There are no changes to the public API, so all existing integrations will continue working as usual.

No additional downtime is expected beyond the standard 14.8 release/maintenance window.

No. After November 19, 2025, the legacy UI will be permanently inaccessible.