Logging in

The Datto RMM web interface is the primary place for managing your Datto RMM environment. Logging in to Datto RMM is done using two-factor authentication (2FA) and single sign-on (SSO) via the Datto Partner Portal or unified login via Kaseya IT Complete.

NOTE  For more information regarding Datto Partner Portal releases and updates, search the Help Center.

Logging in via the Datto Partner Portal

  1. Navigate to the Datto Partner Portal at the following URL: https://auth.datto.com/login.
    Alternatively, open your platform's direct login page. Refer to Current regions and platforms.
  2. Enter your email address and click Continue.
  3. Enter your password and click Log In.

NOTE  If you have forgotten your password, refer to Reset your password.

  1. Enter your 2FA token and click Authenticate.

NOTE  For further information, refer to Two-factor authentication.

  1. If you have more than one account associated with your email address, select the account you wish to access and click Continue.
  2. Once logged in, the URL in your browser will indicate which platform your account is hosted on.

EXAMPLE  If your account is hosted on the platform called Merlot, the URL will look as follows: https://merlot.centrastage.net.

Logging in via Kaseya IT Complete

BEFORE YOU BEGIN  Before attempting to log in to Datto RMM via IT Complete, you must complete the Datto RMM login process per the instructions outlined in your welcome email. If you attempt to log in using your IT Complete credentials before your Datto RMM user account is completely set up, you will receive an Invalid Username/Password error. Additionally, Log In with IT Complete must be enabled in the Datto Partner Portal. Refer to Enabling Kaseya IT Complete.

To use your IT Complete credentials, follow these steps:

  1. Navigate to the Datto Partner Portal at the following URL: https://auth.datto.com/login.
    Alternatively, open your platform's direct login page. Refer to Current regions and platforms.
  2. Enter your email address and click Log In with IT Complete.
  3. On the KaseyaOne login page, enter your username, password, and company name associated with your KaseyaOne account, and click Log In.
  4. Enter your 2FA token and click Verify.

NOTE  For further information, refer to Two-factor authentication.

  1. If you have more than one account associated with your email address, select the account you wish to access and click Continue.
  2. Once logged in, the URL in your browser will indicate which platform your account is hosted on.

EXAMPLE  If your account is hosted on the platform called Merlot, the URL will look as follows: https://merlot.centrastage.net.

Make sure to navigate to the New UI within 10 minutes after logging in with your IT Complete credentials so that you can access the KaseyaOne app launcher icon (waffle icon) in the upper-right corner of the New UI. From there, you can navigate to any other connected Kaseya products.

If you have not authenticated via IT Complete or have not opened the New UI within 10 minutes after authenticating via IT Complete, you will see a K icon in the upper-right corner of the New UI. Click the icon to open https://www.kaseya.com.

For more information about the KaseyaOne Integration, refer to KaseyaOne Integration.