Logging in

The Datto RMM web interface is the primary place for managing your Datto RMM environment. Logging in to Datto RMM is done using two-factor authentication (2FA) and single sign-on (SSO) via the Datto Portal or unified login via KaseyaOne.

NOTE  For more information regarding Datto Portal releases and updates, search the Kaseya Helpdesk.

Logging in via the Datto Portal

  1. Navigate to the Datto Portal at the following URL: https://auth.datto.com/login.
    Alternatively, open the direct login page for your platform. Refer to Current regions and platforms.
  2. In the Email field, enter the email address associated with your user account. Click Continue.
  3. In the Password field that appears, enter your password. Click Continue again to log in to Datto Portal.

    4. NOTE  If you have forgotten your password, refer to Reset your password.

  4. Enter your 2FA token and click Authenticate.

    5. NOTE  For more information, refer to Two-factor authentication.

  5. If you have more than one account associated with your email address, locate the account you wish to access and click Continue.
  6. Once logged in, the URL in your browser will indicate which platform your account is hosted on.

    7. EXAMPLE  If your account is hosted on the platform called Merlot, the URL will look as follows: https://merlot.centrastage.net.

Logging in via KaseyaOne

BEFORE YOU BEGIN  Before attempting to log in to Datto RMM via KaseyaOne, you must complete the Datto RMM login process per the instructions outlined in your welcome email. If you attempt to log in using your KaseyaOne credentials before your Datto RMM user account is completely set up, you will receive an Invalid Username/Password error. Additionally, unified login must be enabled in Datto Partner Portal. Refer to Enabling KaseyaOne.

To use your KaseyaOne credentials, follow these steps:

  1. Navigate to the Datto Portal at the following URL: https://auth.datto.com/login.
    Alternatively, open the direct login page for your platform. Refer to Current regions and platforms.
  2. Click Login With KaseyaOne.
  3. On the KaseyaOne login page, enter your username, password, and company name associated with your KaseyaOne account, and click Log In.
  4. Enter your 2FA token and click Verify.

    5. NOTE  For more information, refer to Two-factor authentication.

  5. If you have more than one account associated with your email address, locate the account you wish to access and click Continue.
  6. Once logged in, the URL in your browser will indicate which platform your account is hosted on.

    7. EXAMPLE  If your account is hosted on the platform called Merlot, the URL will look as follows: https://merlot.centrastage.net.

Make sure to navigate to the New UI within 10 minutes after logging in with your KaseyaOne credentials so that you can access the KaseyaOne app launcher icon (waffle icon) in the upper-right corner of any page. From there, you can navigate to any other connected Kaseya products.

If you have not authenticated via KaseyaOne or have not opened the New UI within 10 minutes after authenticating via KaseyaOne, you will see a K icon in the upper-right corner of the New UI. Click the icon to open https://one.kaseya.com.

For more information about the KaseyaOne Integration, refer to KaseyaOne Integration.