Two-factor authentication

About two-factor authentication

Two-factor authentication (2FA) is a security process in which a second level of authentication is added to the account login credentials. Both factors of authentication must be used and must be entered correctly in order to establish the person's identity beyond doubt. The two factors may include the following:

  • Something that the user possesses, such as a token, card, or key.
  • Something that the user knows, such as an email address, password, or PIN.
  • Something that is inseparable from the user, such as fingerprint, iris, or voice identification.


  • 2FA requires login credentials (email and password) and a one-time password (OTP) issued by a 2FA token-generating application.
  • A 2FA token-generating application such as Google Authenticator (Android and iOS) must be installed on your smartphone or tablet.

IMPORTANT  We strongly recommend that you assign Administrator access to more than one user in the Datto RMM account. This is to ensure recovery should there be an issue authenticating during the initial configuration, or should the authenticating device encounter a problem or become lost.