How can I change queues in Autotask for tickets created via the Agent Browser?

You can use Datto RMM to take tickets created via the Agent Browser and route them to another queue. This is useful for tickets that are also associated with Autotask queues.

To change a queue, follow these steps:

  1. In Datto RMM, navigate to Setup > Integrations > Autotask.
  2. Click the Alerts tab.
  3. In the Default Ticket Settings section, find the End Client Agent row.
  4. In the Queue field for that row, select a value from the drop-down menu.
  5. Click Save.

Additional resources