Licenses

SECURITY  Refer to Setup > Billing in Permissions.

NAVIGATION  Setup > Licenses

About

All accounts in Datto RMM have a license limit. The initial license limit is set when you sign up for an account; however, you can manage your licenses on the Licenses page.

  • If a module is inactive, click Get Started to begin adding licenses and activate the module. The following licenses cards are available for configuration:
    • Datto RMM: Review your current Datto RMM and Kaseya 365 Endpoint license count and usage. To provision additional licenses, refer to Add Datto RMM licenses.

    The following device types consume Datto RMM licenses:

    • Servers, desktops, and laptops with the Datto RMM Agent installed.
    • Managed network devices, printers, and ESXi devices.

    NOTE  Datto Networking and Datto Continuity devices do not count toward your device limit.

      NOTE  OnDemand devices have their own license type and do not count toward your device limit. For information about OnDemand license limit and pricing, please contact your account manager.

    NOTE  The Licenses in use count for Ransomware Detection displays the number of devices that have an active (enabled) Ransomware monitor.

    When additional licenses are added, users with the Administrator security level will receive an email confirmation stating which user purchased the licenses, the type and number of licenses added, and the total number of licenses on the account. Administrator users will also receive an email when a feature is enabled.

    NOTE  If you have a trial account, or if you have any questions about pricing and self-provisioning additional licenses, please contact your account manager.

    How to...

    1. Navigate to the Licenses page and click Add Licenses in the Datto RMM card.
    2. In the Add Licenses dropdown, select either Datto RMM or Kaseya 365 Endpoint.
    3. Once selected, you will be directed to the relevant Kaseya Store page to purchase additional licenses.

    The Advanced Software Management module in Datto RMM is available to all customers as a paid-for add-on. Building upon the standard Software Management functionality, this feature integrates an expanded library of software applications and enables both installation and uninstallation via a Software Management policy. To learn more about Advanced Software Management in Datto RMM, refer to Advanced Software Management.

    For pricing details and to discuss getting started with Advanced Software Management, contact your account manager.

    1. Navigate to the Licenses page and click Add Licenses in the Advanced Software Management licenses card.
    2. In the Add Licenses dropdown, select either Advanced Software Management or Kaseya 365 Endpoint.
    3. Once selected, you will be directed to the relevant Kaseya Store page to purchase licenses.

    Adding any number of licenses unlocks the Advanced Software section in Software Management policies. Refer to Advanced Software in Software Management policy.

    NOTE  The Licenses in use count for Advanced Software Management displays the number of devices that are targeted by a Software Management policy deployed with advanced software.

    NOTE  For general information about Ransomware Detection in Datto RMM, refer to Standalone Datto RMM Ransomware Detection.

    1. Navigate to the Licenses page and click Add Licenses in the Ransomware Detection licenses card.
    2. In the Add Licenses dropdown, select Ransomware Detection.
    3. Once selected, you will be directed to the relevant Kaseya Store page to purchase licenses.

    NOTE  Once Ransomware Detection licenses are added, you can set up a Ransomware monitor. For information, refer to Ransomware monitor.

    NOTE  The Licenses in use count for Ransomware Detection displays the number of devices that have an active (enabled) Ransomware monitor.

    Notes

    When your account exceeds its Datto RMM, Advanced Software Management, and/or Ransomware Detection license limit, a warning banner will appear.

    NOTE  This banner is only visible to Administrator users in the New UI. The Legacy UI displays this banner for all users.

    Click Go to Licenses to review your provisioned licenses and add additional licenses. Refer to Add Datto RMM licenses, Add Advanced Software Management licenses, and Add Ransomware Detection licenses.

    NOTE  Datto RMM has a 10% buffer to ensure that you don't lose connectivity to your devices when your account has reached its limit. However, any devices added above that buffer will not be able to connect to the Datto RMM platform, and an error message will be logged in the Datto RMM Agent log file. Refer to Agent log files.

    NOTE  The Datto Continuity Integration and Datto Networking Integration are free of charge. Datto Continuity and Datto Networking devices do not count toward your Managed device limit. Refer to Datto Continuity Integration and Datto Networking Integration.

    Contact your account manager if you would like to decrease your licenses, as this option is not available on the Licenses page.