Licenses

SECURITY  Refer to Setup > Billing in Permissions.

NAVIGATION  Setup > Licenses

About

All accounts in Datto RMM have a license limit. The initial license limit is set when you sign up for an account; however, you can manage your licenses on the Licenses page.

  • If a module is inactive, click Get Started to begin adding licenses and activate the module. The following licenses cards are available for configuration:
    • Managed and OnDemand devices: Review your current Managed device license count and usage as well as your current OnDemand device license usage. To self-provision additional managed licenses, refer to Add Managed device licenses.

    The following device types consume Managed device licenses:

    • Servers, desktops, and laptops with a Managed Agent installed
    • Managed network devices, printers, and ESXi devices

    NOTE  Datto Networking and Datto Continuity devices do not count toward your Managed device limit.

      NOTE  OnDemand devices have their own license type and do not count toward your Managed device limit. For information about OnDemand license limit and pricing, please contact your account manager.

    NOTE  The Licenses in use count for Ransomware Detection displays the number of devices that have an active (enabled) Ransomware monitor.

    When additional licenses are added, users with the Administrator security level will receive an email confirmation stating which user purchased the licenses, the type and number of licenses added, and the total number of licenses on the account. Administrator users will also receive an email when a feature is enabled.

    NOTE  If you have a trial account, or if you have any questions about pricing and self-provisioning additional licenses, please contact your account manager.

    How to...

    1. Navigate to the Licenses page and click Add More Licenses in the Managed device licenses card.
    1. Observe the pie chart showing a current breakdown of the available licenses (gray segment) and licenses in use (blue segment), if any. Hover over the segments to see exact values and percentages used.
    2. Enter the number of licenses you would like to add (minimum amount: 10, maximum amount: 10,000) in the Add Licenses field. Observe that the pie chart automatically reflects a preview of what your license count breakdown will look like if this addition is made. The green segment represents the potential additional licenses.
      Compare the Current and New breakdown in the lower-left corner of the card.
    3. Read the Terms of Use statement and select the check box to agree. The Add Licenses button will become available.
    4. Click Add Licenses to execute the action or Cancel to return to the Licenses page.
      If you have opted to add a number of licenses at least double the number of your current licenses in use, a confirmation dialog box will prompt you to confirm your decision. Click Confirm to execute the action or Cancel to close out of the dialog box and edit your addition.

    A pop-up notification will confirm your licenses have been added. Added licenses are immediately available for use.

    The Advanced Software Management module in Datto RMM is available to all customers as a paid-for add-on. Building upon the standard Software Management functionality, this feature integrates an expanded library of software applications and enables both installation and uninstallation via a Software Management policy. To learn more about Advanced Software Management in Datto RMM, refer to Advanced Software Management.

    For pricing details and to discuss getting started with Advanced Software Management, contact your account manager.

    1. Navigate to the Licenses page and click Add More Licenses in the Advanced Software Management licenses card.
    1. Observe the pie chart showing a current breakdown of the available licenses (gray segment) and licenses in use (blue segment), if any. Hover over the segments to see exact values and percentages used.
    2. Enter the number of licenses you would like to add (minimum amount: 10, maximum amount: 10,000) in the Add Licenses field. Observe that the pie chart automatically reflects a preview of what your license count breakdown will look like if this addition is made. The green segment represents the potential additional licenses.
      Compare the Current and New breakdown in the lower-left corner of the card.
    3. Read the Terms of Use statement and select the check box to agree. The Add Licenses button will become available.
    4. Click Add Licenses to execute the action or Cancel to return to the Licenses page.
      If you have opted to add a number of licenses at least double the number of your current licenses in use, a confirmation dialog box will prompt you to confirm your decision. Click Confirm to execute the action or Cancel to close out of the dialog box and edit your addition.

    A pop-up notification will confirm your licenses have been added. Added licenses are immediately available for use.

    Adding any number of licenses unlocks the Advanced Software section in Software Management policies. Refer to Advanced Software in Software Management policy.

    NOTE  The Licenses in use count for Advanced Software Management displays the number of devices that are targeted by a Software Management policy deployed with advanced software.

    NOTE  For general information about Ransomware Detection in Datto RMM, refer to Ransomware Detection.

    1. Navigate to the Licenses page and click Add More Licenses in the Ransomware Detection licenses card.
    1. Observe the pie chart showing a current breakdown of the available licenses (gray segment) and licenses in use (blue segment), if any. Hover over the segments to see exact values and percentages used.
    2. Enter the number of licenses you would like to add (minimum amount: 10, maximum amount: 10,000) in the Add Licenses field. Observe that the pie chart automatically reflects a preview of what your license count breakdown will look like if this addition is made. The green segment represents the potential additional licenses.
      Compare the Current and New breakdown in the lower-left corner of the card.
    3. Read the Terms of Use statement and select the check box to agree. The Add Licenses button will become available.
    4. Click Add Licenses to execute the action or Cancel to return to the Licenses page.
      If you have opted to add a number of licenses at least double the number of your current licenses in use, a confirmation dialog box will prompt you to confirm your decision. Click Confirm to execute the action or Cancel to close out of the dialog box and edit your addition.

    A pop-up notification will confirm your licenses have been added. Added licenses are immediately available for use.

    NOTE  Once Ransomware Detection licenses are added, you can set up a Ransomware monitor. For information, refer to Ransomware monitor.

    NOTE  The Licenses in use count for Ransomware Detection displays the number of devices that have an active (enabled) Ransomware monitor.

    NOTE  For information about included modules and licensing for Kaseya 365, refer to Kaseya 365.

    To add more Kaseya 365 licenses, navigate to the Licenses page and click Add More Licenses in the Kaseya 365 licenses card. This will launch the Kaseya Store, where you can add additional Kaseya 365 licenses.

    Notes

    When your account exceeds its Managed device, Advanced Software Management, and/or Ransomware Detection license limit, a warning banner will appear.

    NOTE  This banner is visible to all users that can sign in to the Datto RMM account.

    Click Go to Licenses to self-provision additional licenses. Refer to Add Managed device licenses, Add Advanced Software Management licenses, and Add Ransomware Detection licenses.

    NOTE  Datto RMM has a 10% buffer to ensure that you don't lose connectivity to your devices when your account has reached its limit. However, any devices added above that buffer will not be able to connect to the Datto RMM platform, and an error message will be logged in the Datto RMM Agent log file. Refer to Agent log files.

    NOTE  The Datto Continuity Integration and Datto Networking Integration are free of charge. Datto Continuity and Datto Networking devices do not count toward your Managed device limit. Refer to Datto Continuity Integration and Datto Networking Integration.

    Contact your account manager if you would like to decrease your licenses, as this option is not available on the Licenses page.