Datto Networking Integration - New UI

SECURITY  Administrator

NAVIGATION  New UI > Setup > Integrations > Datto Networking

1. In the Datto Partner Portal, navigate to Admin > Integrations > BCDR.

NOTE  Ensure that you are using the API keys from within the BCDR section of the Datto Partner Portal. Attempting to use the API keys from the Networking section will result in an error.

2. In the REST API section, click Reveal to show the REST API Secret Key.
3. Make note of the REST API Public Key and REST API Secret Key.
   

1. In the Datto RMM web interface, navigate to Setup > Integrations.
2. The Datto Continuity tab is selected by default. Click the Datto Networking tab.
3. Click Turn On.
   

4. Enter the REST API credentials.
   

NOTE  Both keys are required in order to complete the integration setup.

5. Click Save and Check Now.
6. Observe that a confirmation message will be displayed if the connection was successful.
   

The Datto Networking Networks section displays a table of networks available to map to sites in Datto RMM. Networks can only be mapped once; however, multiple networks can be mapped to a single site. Once a site is mapped to a network, the associated site is shown in the table, otherwise the Datto RMM Site column is blank. When a new device is added via the Network Manager, it will automatically be displayed in Datto RMM. When a device is removed via the Network Manager, it will be removed from Datto RMM. Datto Networking devices cannot be deleted from Datto RMM, or moved between Datto RMM sites.

NOTE  Networks not currently mapped to sites are shown by default. Select Show all networks to see all networks.

To map one or more networks to a site:

1. Select one or more networks you wish to map.
   

   NOTE  If you wish to select and map all networks, check the selection box in the table header.

   
2. Once you have completed your selection, click Map.
   
3. In the Datto Networking Device Mapping dialog box, enter a term and select a site from the list. The search results are narrowed as you type.
   
4. Click Map.
5. Observe that the Datto RMM Site column now displays the mapped site for the network or networks you selected.

Automatic device synchronization

The Datto Networking API controls what data the Datto RMM platform receives, and audit records are updated based on data changes. At times, Datto Networking devices may fail to send a change, or the change may fail to be received. To ensure any failures are detected, a synchronization job will run on all accounts on which the integration is enabled and refresh any data more than 24 hours old. Device synchronization occurs between 3 AM and 4 AM, depending on the time zone of the account. As with other Datto RMM devices, Datto Networking devices will be shown in device lists and have their own device pages. Refer to Device Summary - New UI.

Unmapping a network in Datto RMM will unmap the site from the associated network. All synced networking devices are removed from the site. The unmapped network then becomes available again to map to a new site.

Complete the following steps to unmap a site:

1. Select one or more networks you wish to unmap, and click Unmap.
2. In the dialog box that opens, click Unmap to confirm the change.

Use the Datto Networking Integration to monitor and administer Datto Networking devices on your client networks from within Datto RMM.

Viewing networks

In the Datto RMM web interface, click Sites > All Sites and select the site that contains the network you wish to view.

Viewing devices on a network

1. Click the specific device you wish to view from the list of all devices within the network.
   
2. The Device Summary page will open. Refer to Device Summary - New UI.

1. In the Datto RMM web interface, navigate to Setup > Integrations.
2. The Datto Continuity tab is selected by default. Click the Datto Networking tab.
3. Click Turn Off.
4. In the dialog box, select one of the following options:
   • Keep API keys and mappings: This option is recommended if, upon re-enabling the integration in the future, you wish to restore the mappings you had previously configured. All Datto Networking devices will be deleted from their associated Datto RMM sites, but all of the integration and authentication settings will be retained until the next time the integration is enabled.
   • Delete API keys and mappings: This option is recommended if you wish to completely reset the integration and remove all authentication settings and links between Datto RMM and Datto Networking. All Datto Networking devices will be deleted from their associated Datto RMM sites, and all sites will be unmapped from networks.

5. Click Turn Off to proceed or Cancel to stop the action.