Device summary

SECURITY  Refer to Sites > Devices in Permissions.

SECURITY  Refer to Global > Policies and Sites > Policies in Permissions.

SECURITY  For the Create a Maintenance Mode Window action button and the Monitors card, also refer to Sites > Monitor in Permissions.

SECURITY  For the Quick Job, Create a Job, Patch Now, and Schedule Reboot action buttons, also refer to Jobs > Active Jobs in Permissions.

SECURITY  For the Create a Report and Quick Report action buttons, also refer to Reports > Active Reports in Permissions.

SECURITY  For the Request Audit action button, also refer to Sites > Audit in Permissions.

SECURITY  For the Send Message action button, also refer to Setup > Messages in Permissions.

SECURITY  For the Download Agent Logs action button, also refer to Remote control tools.

SECURITY  For the Isolate and Revert Isolation action buttons in the Endpoint Security card, also refer to Jobs > Active Jobs in Permissions.

SECURITY  For some action buttons, the respective remote control tool must be enabled. Refer to Remote control tools.

SECURITY  For devices integrated with Webroot SecureAnywhere Endpoint Protection, Windows Defender Antivirus, and Endpoint Security by Bitdefender, you must have permission to run jobs on the device. Refer to Jobs > Active Jobs in Permissions.

NAVIGATION  Devices > All > click the hostname of a device

NAVIGATION  Devices > click the name of any previously accessed device

NAVIGATION  A targeted list of devices > click the hostname of a device. To view the navigation paths for the various targeted lists of devices, refer to Targeted lists of devices in Devices.

NAVIGATION  Sites > All Sites > click the name of a site > click the hostname of a device

NAVIGATION  Dashboards > click the name of a dashboard > click an area of any device widget to drill into a list of devices > click the hostname of a device

NAVIGATION  Sites > All Sites > click the name of a site > click the name of a dashboard (left navigation menu) > click the hostname of a device

NAVIGATION  Site Groups page > click the name of a Site Group > click the name of a site > click the hostname of a device. To view the various navigation paths you can use to access the Site Groups page, refer to Site Groups.

NAVIGATION  Job results page > click the hostname of a device. To view the various navigation paths you can use to access the job results page, refer to Job results.

Only displayed for online devices and if the Web Remote option is turned ON in the Remote Control Tools section of your security level. Click the button to connect to the device using a Web Remote session. The session will open in a new browser tab.

IMPORTANT  Web Remote sessions can be initiated from Windows, macOS, Linux, iOS, or Android devices using a recent version of the Chrome, Firefox, Edge, or Safari browser; no installed Agent is required. However, only Windows and macOS devices with a Managed Agent installed can be controlled via a Web Remote session.

For Web Remote to function properly on macOS devices running Mojave or later, the following applications must be listed and selected for the following options in System Preferences > Security & Privacy > Privacy (or, for Ventura, System Settings > Privacy & Security > Privacy section):
• Accessibility: AEM Agent, Vine Server
• Full Disk Access: AEM Agent, Vine Server
• Screen Recording: AEM Agent, Vine Server

File Transfer requires the Agent Process to be running using .NET Core.

For more information, refer to Web Remote.

Only displayed for online devices and if the RDP option is turned ON in the Remote Control Tools section of your security level. Click the button to initiate a connection to the device using the Agent Browser. You will automatically be logged in to the Agent Browser. Once you are connected to the device, you will be presented with a list of actions you can perform on it. For further information, refer to Agent Browser tools.

IMPORTANT  A connection through the Agent Browser can only be initiated from Windows devices with a Managed Agent installed. OnDemand Agents and operating systems other than Windows do not have an Agent Browser.

Only displayed for online devices and if the RDP option is turned ON in the Remote control tools section of you security level. Hover over the V icon next to the Agent Browser button and click RDP to connect to the device using RDP. The connection can be initiated from a Windows device to a Windows device.

For more information, refer to RDP.

Only displayed for online devices and if the Splashtop Integration is enabled and the RDP option is turned ON in the Remote control tools section of you security level. Hover over the V icon next to the Agent Browser button and click Splashtop to connect to the device using Splashtop. The connection can be initiated from a Windows or macOS device to a Windows or macOS device.

For more information, refer to Splashtop Remote Screen Share Integration.

Only displayed for online devices and if the PowerShell option is turned ON in the Remote control tools section of you security level. Hover over the V icon next to the Agent Browser button and click PowerShell to connect to the device using PowerShell. The connection can be initiated from a Windows device to a Windows device.

For more information, refer to PowerShell.

Only displayed if the Autotask Integration is enabled and the device is synced to Autotask. Refer to Autotask Integration.
The tooltip on the button informs you about the Last Autotask Sync Date and the Last Autotask Verify Date. Click the button to access the mapped configuration item in Autotask in a new browser tab. If you were already logged in to Autotask or single sign-on is configured for you, you will be directed to the configuration item page. If you are not logged in to Autotask, you will be required to enter your login credentials first. For more information, click the question mark icon in the upper-right corner of the Autotask page. You will automatically be directed to the appropriate topic in the Autotask Help system.

Only displayed if the ConnectWise PSA Integration is enabled and the device is synced to ConnectWise PSA. Refer to ConnectWise PSA Integration.
Click the button to view the device in ConnectWise PSA in a new browser tab. If you were already logged in to ConnectWise, you will be directed to the device's configuration page. If you are not logged in, you will be required to enter your login credentials first.

Click the button to run a quick job against the device. Refer to Quick jobs.

Only displayed if the IT Glue Integration is enabled. Refer to IT Glue Integration.
Click the button to open the IT Glue pane on the right side of the page. Refer to IT Glue pane in Datto RMM.

If the integration is turned on but you have not yet authenticated the integration as a user, click Authenticate in the pane to log in to IT Glue and complete the user authentication.

There are times when you want to free up your Managed licenses as you no longer need to have unattended access to those devices. However, sometimes you need to be getting more regular audit information of certain devices and the ability to run jobs on them, so you would need to move them to a Managed site. You may even want to move a device from one site to another because the device was added to the wrong site.

Switching devices between Managed and OnDemand sites is possible in both directions as long as you have enough free licenses available of whichever site type you are trying to convert to, otherwise the device will stay in its original site. For billing purposes, devices will retain their site type until they connect to the server. This means that if you are at your purchased Managed device limit and move some Agents to an OnDemand site to free up Managed device licenses, those licenses won't be available for use by new devices until the Agents you moved have finished checking in to the platform.

To move a device from one site to another, follow these steps:

1. Click Move to Another Site.
2. In the confirmation dialog box that appears, enter the name of the site you want to move your device to, then select it from the list. The search results are narrowed as you type.
3. Click Move to execute the action or Cancel to close out of the dialog box. If the device you are trying to move is a Network Node, it will be indicated on the Choose a site page.
   

NOTE  When you move a device to a different site, the device's association to its Network Node will remain unchanged. If you move a Network Node device to another site, it will keep its Network Node status in the new site and its association to network devices will remain unchanged. For more information, refer to the Assigned Network Node field in the Summary card.

NOTE  Datto Networking or Datto Continuity devices cannot be moved between Datto RMM sites. If any Datto Networking or Datto Continuity devices are selected to be moved to another site along with Datto RMM devices, these devices will be excluded from the move, and a message is displayed prompting you to update the mapping. The selected Datto RMM devices will then be moved to the new site. Refer to Map RMM sites to Datto Networking networks or Map Datto Continuity devices to Datto RMM sites.

Creating an unscheduled maintenance mode window

You can place a device in an ad-hoc maintenance mode that will prevent alerts from being generated for a specified time frame.

1. Click Create a Maintenance Mode Window.
2. In the confirmation dialog box that appears, enter a reason for the maintenance.
3. Choose a duration:
   • For the next (1-100) hours: By default it is set for the next one hour.
   • Until selected date and time: Use the calendar to set a date of expiry for the maintenance mode window.

   The scheduled maintenance mode window will adhere to the time zone configured in Setup > My Settings. Refer to User Time Zone.

4. Click OK to create the maintenance mode window or Cancel to close out of the dialog box.
   

NOTE  Additional unscheduled maintenance mode windows can be created by following the same steps as outlined above. You can also place multiple devices in unscheduled maintenance mode through a single action on the Devices page. Refer to Action buttons.

NOTE  You can also create a scheduled maintenance mode window through a policy. Refer to Maintenance policy.

Maintenance mode status indicator

Once a device has been placed into maintenance mode, an icon is displayed next to the device name at the top of the device summary page. A device can have multiple maintenance mode windows configured that are all displayed in this view. Hover over the icon to see if it is an unscheduled or scheduled maintenance mode window, when it is going to end, who created it and when, and what the reason was for the maintenance. When a device is in a scheduled maintenance mode window, you can click the policy name to see the policy details. Refer to Editing a policy.

NOTE  You can create a maintenance mode widget to see all devices currently in maintenance. Refer to Devices Under Maintenance.

Ending a maintenance mode window

1. Hover over the maintenance mode icon. Refer to Maintenance mode status indicator.
2. Click End. This will end all (both unscheduled and scheduled) maintenance mode windows configured for the device.

A pop-up notification will indicate if the maintenance window ended successfully, and the maintenance mode status indicator will disappear.

NOTE  You can also end multiple devices' maintenance mode windows through a single action on the Devices page. Refer to Action buttons.

NOTE  To end a scheduled maintenance mode window, you can also update the associated Maintenance policy so that it no longer targets the device. Refer to Editing a policy.

Refer to Scheduled jobs.

Refer to Quick reports.

Refer to Reports.

NOTE  This action button is not available for OnDemand devices.

Click Request Audit to request a full audit of the device. For network devices, printers, and ESXi devices, this action button is only available if the device is assigned to a Network Node. Refer to the Assigned Network Node field in the Summary card. For more information about audits, including full and delta audits and their frequency, refer to Audits.

NOTE  Full and delta audits can also be requested on device list pages. Refer to Request Audit.

IMPORTANT  Device audits are rate limited. Only three audits may be performed per device over a five-minute time frame. This rate limiting applies to both full and delta audits.

NOTE  Audit data is also available at the global and site levels. Refer to Alerts, Global and site-level patches summary lists, Software, and Hardware.

Refer to Creating a ticket.

NOTE  This action button is not available for OnDemand devices.

1. Click Send Message.
2. Enter a subject (optional field) and a message.
3. Select the Expire this message after ... minutes check box if you wish to stop attempting to send the message to an offline device after the number of minutes specified here. By default, this time period is set to 10 minutes.
   
4. Click Send. The message will appear on the device once it is online.
   

NOTE  You can also send a message to multiple devices through a single action on the Devices page. Refer to Action buttons.

NOTE   All sent messages can be viewed and deleted in the legacy UI. Refer to Messages - Legacy UI.

IMPORTANT  Privacy Mode cannot be disabled from the web interface. Once enabled, it can only be disabled by the end user on the device itself. For more information, refer to Privacy Mode.

Refer to Privacy Mode for information about this action.

NOTE  This menu item is unavailable and shows a lock icon if Privacy Mode is already enabled on the device.

1. Click Enable Privacy Mode and observe the dialog box that appears.
2. If the device is eligible to have Privacy Mode enabled, select the check box and click Enable Privacy Mode to execute the action or Cancel to close out of the dialog box.
   
   

If completed, a pop-up notification will indicate that one device is marked to have Privacy Mode enabled.

NOTE  Once Privacy Mode is enabled, a lock icon will appear next to the device name. Refer to Device name, icons.

NOTE  You can also enable Privacy Mode on multiple devices at once from a list of devices. Refer to Enable Privacy Mode.

This action button allows you to start the installation of approved patches on this device via a Patch Management policy. Patch installation will begin immediately, outside of the schedule configured in the policy targeting the device. For information about Patch Management, refer to Patch Management and Patch Management policy.

NOTE  The Patch Now action button is unavailable if no Patch Management policy targets the device or if the Patch Management policy targeting the device is used for audit purposes only. The button is not available if the device is a non-Windows device.

NOTE  This action button is also available in the Patch Management card for Windows devices only. Refer to Patch Management.

1. Click Patch Now and observe the dialog box that appears.
   • If one Patch Management policy targets the device, the name of the policy will be displayed in the dialog box. Select the I understand that this action is irreversible check box to confirm the action and click Patch to execute. Or, click Cancel to close out of the dialog box.
     
   • If multiple Patch Management policies target the device, select the policy you want to run from the drop-down list. Select the I understand that this action is irreversible check box to confirm the action and click Patch to execute. Or, click Cancel to close out of the dialog box.
     

2. Once you click Patch, a dialog box will confirm that the request has been submitted successfully. The Patch Management policy will now run on the device and patch installation will begin. If the device is offline, the policy will run on it when it next comes online.
   After the update has been installed, the device will either shut down, restart (if required), or not restart, depending on which of those settings is selected in the Patch Management policy. Refer to Power in Patch Management policy.
   

NOTE  You can also patch multiple devices at once from a list of devices. Refer to Patch Now.

This action button allows you to reboot a Windows, macOS, or Linux device immediately or at a selected date and time. The reboot is performed by a component run on the device via a job.

1. Click Schedule Reboot.
2. In the dialog box, select one of the following options from the drop-down list:
   
   • Immediately: The device will be rebooted one minute after the job creation.
   • At selected date and time: The device will be rebooted at the selected date and time according to the time zone configured in Setup > My Settings. Refer to User Time Zone.
     

3. Click Reboot to execute the action or Cancel to close out of the dialog box.

NOTE  End users on Windows devices will see a notification to let them know that the device is being rebooted.

NOTE  If the device is offline at the time when the scheduled reboot is due, the job will be queued until the device next comes online.

Once you click Reboot, the job will be listed as Reboot device [Hostname] on the Jobs page where you can delete it if necessary. Refer to Jobs overview.

NOTE  This action button is also available in the Patch Management card for Windows devices only. Refer to Patch Management.

NOTE  You can also reboot multiple devices using the Schedule Reboot action in any device list. Refer to Devices.

Refer to Deleting a device.

This action button is available only for devices that have Webroot SecureAnywhere Endpoint Protection installed. Select one of the following actions from the drop-down list.

NOTE  You must have permission to run jobs on the device. Refer to Jobs > Active Jobs in Permissions.

NOTE  At this time, the ability to run Webroot-specific remote actions is supported only on Windows operating systems.

The remote action that you select will run as a quick job.

NOTE  For more information, refer to Webroot SecureAnywhere Endpoint Protection.

This action button is available only for devices that have Microsoft Defender Antivirus or Microsoft Defender for Endpoint installed. Select one of the following actions from the drop-down list.

NOTE  You must have permission to run jobs on the device. Refer to Jobs > Active Jobs in Permissions.

The remote action that you select will run via the Deploy Windows Defender for Endpoint [WIN] component, available from the ComStore. Refer to ComStore and Component Library for download instructions.

This action button is available only for devices that have Bitdefender Endpoint Security Tools installed. Select one of the following actions from the drop-down list.

NOTE  You must have permission to run jobs on the device. Refer to Jobs > Active Jobs in Permissions.

Refer to Action buttons.

Refer to Action buttons.

Refer to Action buttons.

Click Copy Device Information to Clipboard to copy the following device information to the clipboard:

• ID (internal database ID)
• UID (unique identifier of the device)
• Site ID
• Hostname
• Operating system
• Site name
• Manufacturer
• Model
• .NET version
• Is 64-bit?
• Last audit date
• Agent version
• Last reboot date
• Patch status
• Antivirus status
• Antivirus product

Click to download the Agent log files for this device. This option is only available when the device is online and has been approved. For more information, refer to Device approval.

From the confirmation dialog box that appears, select one of the following options from the drop-down menu:

• Last 24 hours
• Last 7 days
• Last 2 weeks
  

Click Confirm to download the compressed file containing the relevant logs or Cancel to close out of the dialog box. A pop-up notification will display the download progress.

The downloaded file will include the following types of logs:

• aemagent.log
• log.txt (Windows devices) or aemagentlog.txt (macOS or Linux devices)
• networknode.log
• webremote.log

For more information, refer to Agent log files, Network Discovery log files, and Web Remote log files.

Click the button to reboot a Datto Networking device. For Managed Power devices, rebooting will only reboot the control board on the device, not the actual devices connected. Uptime will be displayed in the Summary card for the device after a reboot.

NOTE  If you have at least View permission for Sites > Devices, then you can reboot Datto Networking devices. No additional permissions are required. Refer to Permissions.

Click the button to open the device in the Network Manager. For additional resources, search the Kaseya Helpdesk.

Connect to the Datto Continuity device in Datto Partner Portal. Only available when the Datto Continuity device is online. For additional resources, search the Kaseya Helpdesk.

NOTE  If you have multiple Datto Partner Portal accounts, you may have to select the correct one that is tied to your Datto RMM account on the https://auth.datto.com/account-selection page for the redirect to work. As long as the selection is remembered in your cache, the redirect will be performed seamlessly.

Open the Datto Continuity device page in Datto Partner Portal. For additional resources, search the Kaseya Helpdesk.

NOTE  If you have multiple Datto Partner Portal accounts, you may have to select the correct one that is tied to your Datto RMM account on the https://auth.datto.com/account-selection page for the redirect to work. As long as the selection is remembered in your cache, the redirect will be performed seamlessly.

Open the Recovery Launchpad in Datto Partner Portal. For additional resources, search the Kaseya Helpdesk.

NOTE  If you have multiple Datto Partner Portal accounts, you may have to select the correct one that is tied to your Datto RMM account on the https://auth.datto.com/account-selection page for the redirect to work. As long as the selection is remembered in your cache, the redirect will be performed seamlessly.

The Summary card displays different fields depending on the device type.

For detailed information about this card, refer to Device Summary card.

The System card contains the following information:

Field	Note
Operating System
Architecture
Service Pack	If the device's operating system does not have service packs, the field will not be displayed. Only available for Windows devices operating on Windows 7 or on Windows Server 2008 or older.
Windows Version	Only available for Windows devices.
Windows Display Version	Only available for Windows devices operating on Windows 10 or on Windows Server 2016 or newer.
Windows Installation Type	Only available for Windows devices.
Last User
Domain
Antivirus Product	Displays the antivirus product installed on the device. Refer to Antivirus products. For Webroot SecureAnywhere Endpoint Protection, Windows Defender Antivirus, or Bitdefender Endpoint Security Tools security products, you can leverage Datto RMM’s policy-driven Software Management technology to deploy these products to your endpoints. This includes automatic installation and reporting on widgets to review compliance. Refer to Supported software applications and operating systems. Click the drop-down menu to select an action to perform on the device. Refer to Webroot SecureAnywhere Endpoint Protection, Windows Defender Antivirus, or Endpoint Security.
Warranty Expiration	This field displays the date the device's warranty expires or is blank if no date is set. If the date is in the past, the word Expired is highlighted in red underneath the date. This field is not populated automatically. Click in the field to update the date. Enter the date manually (YYYY-MM-DD) or choose it from the calendar. The change is saved automatically. NOTE  Alternatively, you may consider using a third-party integration to populate this field. NOTE  If the Autotask Integration is enabled, manual edits to the Warranty Expiration date will be synchronized to Autotask; however, removing the Warranty Expiration date in Datto RMM will not be synchronized to Autotask. If the Warranty Expiration date in Datto RMM is edited through an automatic method (for example, via a third-party integration), the change will only be synchronized if the Warranty Expiration field is empty in Autotask. NOTE  If the ConnectWise PSA Integration is enabled, the Warranty Expiration date will only be synchronized to ConnectWise PSA if it is not in ConnectWise PSA at the time of the initial synchronization. If a Warranty Expiration date has already been set within ConnectWise PSA, it will not be updated upon subsequent device synchronization with Datto RMM.
Windows Firewall	Only available for Windows devices.
.NET Version	Only available for Windows devices.
Hyper-V Version	Only displayed for Hyper-V-enabled Windows devices.
Services	Refer to Services.
Manufacturer
Model
Serial Number
Motherboard
Processor	The information includes the name and speed of the processor.
Total Physical Cores
Memory (Installed)	The total physical installed memory.
Memory (Usable)	The total physical installed memory minus "hardware reserved" memory.
BIOS Name
BIOS Version
BIOS Released
Display Adapters
Monitors

Change Log

Available for Windows, macOS, and Linux devices, the Change Log action button allows you to open a full-screen log of system, software, and hardware changes on the device. By default, the log displays all types of changes from the last 30 days.

At the top of the Change Log page, click System, Software, or Hardware to filter the list by the respective type of change.

NOTE  The Change Log does not include entries for attached devices, such as printers and USB drives.

The table displays the following information:

Column	Sortable?	Description
Date Created		Displays when the change occurred. Time stamps reflect the user time zone and preferred date format configured on the Setup > My Settings page. Hovering over any time stamp will show its date in the alternative format. Refer to User Time Zone and Date Format. Click the filter icon and select one of the following options: Last 24 Hours, Last 7 Days, Last 14 Days, Last 30 Days, Last 60 Days, Last 90 Days, Last 180 Days, Last 365 Days, or Custom where you can specify a custom start/end date and time by using the calendar.
Type		Displays the type of change, addition, or deletion, which can be one of the following: System Software Hardware To narrow the list, click the filter icon and select one of the types.
Name		Displays the name of the change. To narrow the list, click the filter icon , enter a term, and click Apply. To see the full list, click Reset.
Property		Displays the change property. To narrow the list, click the filter icon , enter a term, and click Apply. To see the full list, click Reset.
Value		Displays the change value. To narrow the list, click the filter icon , enter a term, and click Apply. To see the full list, click Reset.
Action		Displays the action, which can be one of the following: Added Deleted Changed To narrow the list, click the filter icon and select one of the actions.

You can filter any columns with the filter icon . The Filtered by bar displays all applied column filters. If a filter search term includes wildcard characters (for example, underscores and percent signs), they serve as normal characters if they are preceded by a backslash. For details, refer to Wildcard characters. Click the X next to any filter to remove that filter. Click Reset Filters to return to the default view (Date created: Last 30 Days). The filter selection in the columns will persist the next time the page is accessed.

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

The Refresh button allows you to reload the data while keeping existing filters when already configured.

The number of results displayed can be specified by selecting the desired number from the pagination control. This selection will persist the next time the page is accessed.

Services

In the Services field in the System card, click the number of Windows device services to open a list of details.

At the top of the Services page, click All, Stop, Running, or Disabled to filter the list by the respective status at the last audit or startup type.

The table displays the following information:

Column	Sortable?	Exportable?	Description
Display Name			The display name of the Windows service. To narrow the list, click the filter icon , enter a term, and click Apply. To see the full list, click Reset.
Service Name			The abbreviated name of the Windows service. To narrow the list, click the filter icon , enter a term, and click Apply. To see the full list, click Reset.
Status at Last Audit			The status of the Windows service at the last audit, which can be one of the following: Continue Pending Paused Running Start Pending Stopped Stopped Pending To narrow the list, click the filter icon and select one of the statuses.
Startup Type			The startup type of the Windows service, which can be one of the following: Auto Boot Disabled Manual System Unknown To narrow the list, click the filter icon and select one of the types.

The columns can be reordered and resized. The order and size of the columns will persist the next time the page is accessed.

You can filter any columns with the filter icon . The Filtered by bar displays all applied column filters. If a filter search term includes wildcard characters (for example, underscores and percent signs), they serve as normal characters if they are preceded by a backslash. For details, refer to Wildcard characters. Click the X next to any filter to remove that filter. If no filter is applied, the Filtered by bar displays Unfiltered. The filter selection in the columns will persist the next time the page is accessed.

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

The Refresh button allows you to reload the data while keeping existing filters when already configured.

The number of results displayed can be specified by selecting the desired number from the pagination control. This selection will persist the next time the page is accessed.

Action buttons

The action buttons are unavailable if no row is selected or if the action is not applicable to the selected rows. The check boxes allow you to select one or more rows. Select all rows shown on the page by selecting the check box in the table header. To access all action buttons, click the Row Actions icon. The table below lists all available action buttons.

Action Button	Description
Export Selected Rows to CSV	In the confirmation dialog box, select whether to show table headers in the file by toggling the Show table headers in the exported CSV button. Click Confirm to download the file. Any column selections, filters, and sorting that have been applied to the table will also be applied in the CSV file. A maximum number of 500 rows can be exported to a single CSV file. The Export All (Max. 500) Rows to CSV action is available without selecting any row in the table.
Export All (Max. 250) Rows to CSV
Uncheck All	Clears all selected rows. The number of selected rows is indicated next to the Row Actions icon.

Action buttons

Patch Management information

The Patch Management card contains the following information for Windows devices:

Table information

Patch Management policy

The table at the bottom of the card displays the following information:

Patches summary list

Open this table by clicking the number of patches in the Patches Installed, Patches Approved Pending, or Patches Not Approved field in the Patch Management card. The list of patches will be filtered by your selection.

Click any of the following categories to filter the list by that category:

• Installed: All of the patches that have been installed on the device.
• Approved Pending: All of the approved patches that will be installed on the device during the next patch window.
• Not approved: All of the patches that have been denied installation on the device.

NOTE  In the Approved Pending and Not approved sections, you can select and change the approval status of individual patches. Any patches in the Approved Pending section you can mark as Do not approve, and and patches in the Not Approved section you can mark as Approved. This will override the Patch Management policy applied to the device.

The table displays the following information:

Field	Sortable?	Description
Title		The title of the patch. To narrow the list, click the filter icon , enter a term, and click Apply. To see the full list, click Reset.
Release Date		Displays when the patch was released.
Severity		Displays the priority of the patch as specified in Microsoft Security Bulletins. Refer to About Microsoft Update classifications. Click the filter icon and click Critical, Important, Moderate, Low, or Unspecified to filter by the priority of the patch.
Max Size		Displays the size of the patch.
Require Reboot		Displays if a reboot is required after the patch installation. Click the filter icon and click Yes or No. To see the full list of patches, click All.
Require User Input		Displays if user input is required during the patch installation. Click the filter icon and click Yes or No. To see the full list of patches, click All.
KB Article		Displays a Microsoft Knowledge Base article number that is associated with the patch. Click the number to open the associated article in a new tab. To narrow the list, click the filter icon , enter all or part of an article number, and click Apply. To see the full list, click Reset.
Manual Override		Displays the individual override status of the patch. If the patch approval has been overridden at the device level, this field shows Yes. Otherwise, this field shows No.

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

The number of results displayed can be specified by selecting the desired number from the pagination control. This selection will persist the next time the page is accessed.

The Alerts card displays a list of the device's alerts. The card header has a badge showing the number of alerts. By default, the table displays all open alerts.

NOTE  Alerts are retained for six months. An alert will be re-raised for any monitor that is in alert condition for more than six months.

NOTE  There may be a mismatch between the badge count on the left-hand side (in the list of cards) and the badge count in the Alerts card header if column filters are applied. The badge count on the left-hand side shows the number of open alerts, while the card header will display the number of alerts based on the applied column filters.

Action buttons

To access all action buttons, click the Row Actions icon.

The action buttons are grayed out or become unavailable if no row is selected in the table or if the action button is not applicable to the selected rows. The check boxes allow you to select one or more rows. Select all rows shown on a page by selecting the check box in the table header. You can also use the drop-down arrow next to the check box in the table header to choose one of the following options: Select none, Select all on page, or Select all rows across all pages. If you choose to select all rows across all pages, the check boxes of the rows will not be selected; however, the page will indicate that all rows have been selected.

NOTE  When all rows are selected across all pages, only certain action buttons are supported, which is indicated in the All Rows column in the table below.

Action Button	All Rows	Description
Resolve		Resolves the selected alert(s). If you have selected multiple alerts, a confirmation dialog box will appear. Click Confirm to execute the action or Cancel to close out of the dialog box. Once an alert is resolved, it will be removed from the table, and an update will appear in the Timeline card of the alert. Refer to Timeline.
Create a Job		Refer to Scheduled jobs. NOTE  This action button is unavailable if any selected alerts are for devices that are not servers, desktops, or laptops.
Quick Job		Refer to Quick jobs. NOTE  This action button is unavailable if any selected alerts are for devices that are not servers, desktops, or laptops.
Export Selected Rows to CSV		In the confirmation dialog box that appears, select whether to show table headers in the file by turning on the toggle for Show table headers in the exported CSV. Click Confirm to download the file or Cancel to close out of the dialog box. Any column selections, filters, and sorting that have been applied to the table will also be applied in the CSV file.
Export All Rows to CSV		This action button is available only if all rows have been selected across all pages in the table. In the confirmation dialog box that appears, click Confirm to download the file or Cancel to close out of the dialog box. Pop-up notifications will inform you of the start and completion of the CSV export action. Click the X to close the notification; otherwise, the notification will automatically be cleared after five minutes. Any column selections, filters, and sorting that have been applied to the table will also be applied in the CSV file.
Uncheck All		Clears all selected rows. The number of selected rows is indicated next to the Row Actions icon. NOTE  This action button is not available if all rows have been selected across all pages in the table. To clear all selected rows across all pages, use the Select none option from the drop-down arrow next to the check box in the table header.

The Column Chooser allows you to select which columns should be visible in the list. Refer to Column Chooser field definitions for descriptions of all of the available fields.

You can filter any columns with the filter icon . The Filtered by bar displays all applied column filters. If a filter search term includes wildcard characters (for example, underscores and percent signs), they serve as normal characters if they are preceded by a backslash. For details, refer to Wildcard characters. Click the X next to any filter to remove that filter. Click Reset Filters to produce an unfiltered list. If no filter is applied, the Filtered by bar displays Unfiltered. The filter selection in the columns will not persist the next time the page is accessed as the table will return to the default view.

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

The number of results displayed can be specified by selecting the desired number from the pagination control. This selection will persist the next time the page is accessed.

NOTE  Click the full-screen icon to open the Alerts table in full-screen mode. By default, the table will display all alerts of the device.

NOTE  To view all alerts at the global or site level, refer to Alerts.

The Policies card contains a list of the policies targeting this device.

NOTE  Click the full-screen icon to open the Policies table in full-screen mode and access the full filtering functionality, Column Chooser, and all action buttons. Refer to List of policies in Policies.

Users can view this card if they have at least View access to Sites > Policies. Users can view global policies in the list if they also have View access to Global > Policies. The card header has a badge showing the number of policies in the list, which is updated depending on which filters are selected in the table.

Action buttons

The action buttons are unavailable if no row is selected or if the action is not applicable to the selected rows. The check boxes allow you to select one or more rows. Select all rows shown on the page by selecting the check box in the table header. To access all action buttons, click the Row Actions icon. The table below lists all available action buttons.

Action Button	Description
Export Selected Rows to CSV	In the confirmation dialog box, select whether to show table headers in the file by toggling the Show table headers in the exported CSV button. Click Confirm to download the file. Any filters and sorting that have been applied to the table will also be applied in the CSV file. A maximum number of 200 rows can be exported to a single CSV file. The Export All (Max. 200) Rows to CSV action is available without selecting any row in the table.
Export All (Max. 200) Rows to CSV
Uncheck All	Clears all selected rows. The number of selected rows is indicated next to the Row Actions icon.

Table information

The table displays the following information:

Column	Sortable?	Description
Name		Displays the name of the policy. To narrow the list, click the filter icon , enter a term, and click Apply. To see the full list of policies again, click Reset. Click the policy name to view or edit its details. Refer to Creating a policy. An overridden policy will show the override data, not the original data. Refer to Overriding a global Patch Management policy at the site level.
Scope		Displays the policy scope. To narrow the list, click the filter icon and click All, Global, or Site to filter by the scope of the policy. Refer to Scope. NOTE  If a site-level Patch Management policy is an override of a global policy, it is indicated in the Scope column (for example: Fix IT (Override).
Targets		Displays the targets the policy will run against. Refer to Targets.
Type		Displays the policy type. To narrow the list, click the filter icon and choose one of the following: Monitoring, ESXI, Maintenance, Windows Update, Patch Management, Software Management, or Agent.
Enabled for Device		Displays whether this policy is currently enabled for the device. To narrow the list, click the filter icon and click All, Yes, or No. To enable or disable the policy from running on this device, turn the toggle within this column on or off, respectively. Users must have Manage permissions to Global > Policies to toggle enabled status. NOTE  Policies that have been disabled at the global or site level cannot be enabled from within this card.

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

The number of results displayed can be specified by selecting the desired number from the pagination control. This selection will persist the next time the page is accessed.

The Monitors card displays a list of the device's monitors. The card header has a badge showing the number of monitors. You can choose from the following display options: Small tiles, Large tiles, Detailed view (selected by default).

Tiles view

• Limited information is displayed: monitor type, latest value, last reading, View Alert icon.
• Only active (enabled) monitors are shown.
• Allows you to create a monitor. Refer to Creating a monitor.

Detailed view

• Detailed information is displayed. Refer to Table information (detailed view).
• Both active (enabled) and disabled monitors are listed. The rows are displayed in the following order: alerting monitors, enabled but not alerting monitors, disabled monitors.
• Allows you to create a monitor. Refer to Creating a monitor. Various other table actions are also available. Refer to Action buttons (detailed view).

• The number of results displayed can be specified by selecting the desired number from the pagination control. This selection will persist the next time the page is accessed.

Action buttons (detailed view)

The action buttons are unavailable if no row is selected or if the action is not applicable to the selected rows. The check boxes allow you to select one or more rows. Select all rows shown on the page by selecting the check box in the table header. To access all action buttons, click the Row Actions icon. The table below lists all available action buttons.

Action Button	Description
Create a Monitor	This action is available without selecting any row in the table. Refer to Creating a monitor.
Enable	Enables/disables the monitor upon confirmation. This is only available for monitors within policies. SNMP monitors: if a monitor has an instance, enabling/disabling the monitor will enable/disable the parent monitor and all related instance monitors.
Disable
Delete	Deletes the selected monitors upon confirmation. This is only available for standalone monitors. SNMP monitors: if a monitor has an instance, this action will delete the parent monitor.
Export Selected Rows to CSV	In the confirmation dialog box, select whether to show table headers in the file by toggling the Show table headers in the exported CSV button. Click Confirm to download the file. Any column selections, filters, and sorting that have been applied to the table will also be applied in the CSV file. A maximum number of 500 rows can be exported to a single CSV file. The Export All (Max. 500) Rows to CSV action is available without selecting any row in the table.
Export All (Max. 500) Rows to CSV
Uncheck All	Clears all selected rows. The number of selected rows is indicated next to the Row Actions icon.

Table information (detailed view)

Field	Description
View Alert	The alert icon indicates that the monitor is currently in an alerting state. Click the icon to see the most recent alert raised by the monitor. Refer to Single Alert View.
Type	Displays the monitor type. Click the filter icon and select the types of monitors you wish to view in the list. Click All to see all monitor types. Refer to Monitor types.
Description	Displays the parameters specified in the monitor. Refer to Configure the Trigger Details. in the legacy UI and Alert details per monitor type in the New UI. SNMP monitors: when data is available, the instance names are added to the description. Click the description of a monitor to see its details. Refer to Viewing monitor details.
Latest Value	Displays the latest measured value. A warning is displayed if the monitor will not work for this device. Hover over the latest value to see when the data was received. The Agent will only send data when the monitor result changes or one hour has passed since the last reading. NOTE  Any Drive Disk Usage monitor will only show value for a drive that is closest to the threshold set within the monitor. Refer to Disk Usage monitor. NOTE  ESXi Data Store monitor will only show the datastore that is closest to the threshold set within the monitor. Refer to ESXi Data Store monitor. NOTE  Real-time monitoring metrics are stored for seven days and up to a maximum of 60 metrics. If no data is received in seven days (for example, the device goes offline), the Latest Value field will be blank. This field is always blank for the following monitor types: Datto Continuity, Event Log, Online Status, Ransomware, and Patch.
Policy	Displays the name of the policy that the monitor is part of. This field is empty for standalone monitors. Click the policy name to see and update the policy details. Refer to Policies. To narrow the list, click the filter icon , enter a term, and select a policy from the list. The search results are narrowed as you type. To see the full list, click Reset.
Latest 10 Days of Alerts	Displays if the monitor raised an alert in the last 10 days. Hover over the bars to see the dates. The alert status is displayed the following way: • Short, green bars: no alert was raised. • Tall, red bars: the monitor raised at least one alert. Click the bar to see the most recent alert raised on that day. Refer to Single Alert View.
Enabled	Refer to Enable. Click the filter icon and click Yes or No to filter by the enabled status of the monitors. To see the full list of monitors, click All.

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

The number of results displayed can be specified by selecting the desired number from the pagination control. This selection will persist the next time the page is accessed.

The Software card allows you to toggle between Installed and Managed software for the device. The card header also shows the total number of applications that are Installed, Managed, or that require attention.

A Software Management policy must be targeting the device in order for Managed software to be displayed. Refer to Software Management and Advanced Software Management. Click the hyperlinked policy to view the policy details. Refer to Software Management policy.

If no Software Management policy is currently targeting the device, a message will indicate this when the Managed toggle is selected.

NOTE  You must have at least View access to Global > Policies or Sites > Policies to view Managed software. Refer to Permissions.
You must also have at least View access to Global > Manage or Sites > Manage to view Software Management policies targeting the device. Refer to Permissions.

IMPORTANT  Multiple global (account-level) and site-level Software Management policies can be enabled at a time, but only one Software Management policy can be enabled per device at a time. If an additional Software Management policy is configured to target a device that already has a Software Management policy enabled, the additional policy will be automatically disabled at the device level.

You can change the Software Management policy enabled on the device by clicking Change Policy. Select a different policy from the list, then click Confirm. The originally selected policy will be disabled from running on the device.

When the Installed toggle is selected, the software table contains the following information:

Column	Description
Software	Displays the name of the software application. To narrow the list, click the filter icon , enter a term, and click Apply. To see the full list of applications again, click Reset.
Version	Displays the version number of the software application.
Uninstall	This button appears in the table for all Windows software with an MSI uninstaller. Click the Uninstall button. Click Confirm to execute the action or Cancel to close out of the dialog box. The software will be uninstalled from the device upon confirmation. NOTE  You must have permissions to run quick jobs. Refer to Quick jobs. Once clicked, the button displays Uninstalling and a quick job is created that will uninstall the software. The quick job is visible on the Activities card. Refer to Activities. Click the hyperlink to go to the job results page. Refer to Job results. The job status is also viewable from the Jobs page. Refer to The jobs table. As with the Activities card, click the hyperlink to go to the job results page. NOTE  If the job is deleted or canceled before it runs, the software will no longer be flagged for uninstallation, and the button will once again display Uninstall. Once the uninstall process has completed successfully and the software has been removed from the device, the software will no longer appear under Installed in the Software card once the page is refreshed. Details about the uninstalled software are viewable in the StdOut. Refer to Activity Details. If you wish to mass-uninstall software on multiple devices at once via an immediate job, refer to the Uninstall option available on the global and site-level Software page. Refer to Column Chooser - Software.

When the Managed toggle is selected, the software table contains the following information:

Column	Description
Name	Displays the Managed software applications included in a Software Management policy targeting the device.
Installed Version	Displays the version number of the software application. If the application is not installed on the device, this field will be empty.
Latest Version	Displays the latest available version of the software application. NOTE  The Latest Version field for Bitdefender, Microsoft Teams, and Webroot SecureAnywhere is static and does not change. Datto RMM Software Management is only concerned with deployment for these applications; once installed, the applications will update themselves without Software Management's involvement.
Action	Displays the action selected for the software application in the Software Management policy. Refer to Software or Advanced Software in Software Management policy. The Approve button allows you to approve the update for the Managed application on the device. This action is available only if the software status for that particular type and version of software on the device is non-compliant and approval is required. This occurs once a software update becomes available and either Manually approve or Manually approve and install if not present is selected for that application within the policy. In the confirmation dialog box that appears, click Confirm to manually approve the software update or Cancel to close out of the dialog box. Clicking Confirm will cause the Status of the device to change to Compliant for that application once the action is executed. This action adheres to the deployment window scheduled in the policy. Refer to Timing in Software Management policy. NOTE  You must have Manage access to Sites > Devices. Refer to Permissions.
Status	Displays one of the following software compliance statuses: Compliant: The device is approved for the latest update of the Managed software application. Non Compliant: The device is not approved for the latest update of the Managed software application. Manual approval may be required for the device to be considered compliant. Install Error: An error occurred. Refer to the StdOut / StdErr column for available information.
StdOut / StdErr	Click the link to view the standard output or standard error results file, if available.

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

The number of results displayed can be specified by selecting the desired number from the pagination control. This selection will persist the next time the page is accessed.

NOTE  Lists of software and hardware installed on devices, as logged by the Datto RMM Agent, are available at the global and site levels. Refer to Software and Hardware.

The Hardware card contains the following information:

NOTE  Lists of software and hardware installed on devices, as logged by the Datto RMM Agent, are available at the global and site levels. Refer to Software and Hardware.

The Memory card displays different information depending on the device type.

Column	Sortable?	Server/Laptop/Desktop	ESXi
Module
Type
Part Number
Serial Number
Speed
Capacity
Total Memory
Total Memory Sockets
Total Free Memory Sockets

The Storage card displays different information depending on the device type.

Field	Server/Laptop/Desktop	ESXi	Description
Name of Storage
Description: Drive Type			The description and type of the drive (for example, Local Disk: Local Fixed Disk).
Capacity			A graph displaying how much disk space is in use and remaining in each storage (for example, 14.3 GB - 58% in use, 10.6 GB - 42% remaining / 24.9 GB). The bar turns red when the drive has reached 70% of its capacity. NOTE  The free disk space calculation Datto RMM uses for macOS devices differs from Apple's approach. Therefore, the number shown in the Storage card is different from what is shown on a macOS device. The Datto RMM Agent sends the information about the number of free bytes to the platform, and the platform divides that by 1024*1024*1024 to get a number in GB. Apple, however, divides the same number of free bytes by 1000*1000*1000 to get a number in GiB.
Status
Extent			Displays the number of extents on the storage. Click the hyperlink to expand the section. The following information is displayed: • Parent Guest - Click the hyperlink to open the virtual machine's device summary page. No hyperlink is displayed for devices that are not added to Datto RMM. • Hostname • Current Size • Potential Size • Subscription • Snapshots All columns are sortable except for Snapshots. Any row can be expanded further to see information on Disk Number, Current Size, and Potential Size. All columns are sortable. NOTE  Limited information is displayed if the virtual machine doesn't have a Datto RMM Agent installed. For the Hostname and Status columns to be populated, ESXi guests require an RMM Agent to be installed from the same site the ESXi host and Network Node reside in.

The Hyper-V Guests card displays a list of the device's guest virtual machines. This card is only displayed for Hyper-V-enabled devices.

The table contains the following information:

Column	Sortable?	Note
Hostname		Click the hyperlink to open the virtual machine's device summary page. No hyperlink is displayed for devices that are not added to Datto RMM.
Status
Guest Name
Operating System

NOTE  Limited information is displayed if the virtual machine doesn't have a Datto RMM Agent installed. For the Hostname and Status columns to be populated, ESXi guests require an RMM Agent to be installed from the same site the ESXi host and Network Node reside in.

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

The Related Devices card can display:

• Datto Networking devices that are mapped to the same site a device is associated with.

NOTE  These devices are only displayed if the Datto Networking Integration is enabled AND this device is in a site that is mapped to a Datto Networking network. For information about the integration, refer to Datto Networking Integration.

NOTE  Datto Managed Power devices must be manually linked to Datto RMM or Datto Continuity devices. Refer to Ports (Datto Managed Power).

• The Network Node that is assigned to the device.
• The ESXi host of the device.
• The Hyper-V host of the device.

The card contains the following information:

The Protected Devices card is only displayed for Datto Continuity devices if the Datto Continuity Integration is enabled and a Datto RMM device is being protected by this Datto Continuity device. Refer to Datto Continuity Integration.

NOTE   A Datto Continuity device reports a list of Agents, which is checked against devices in Datto RMM. Protected devices are then mapped only if both the hostname and IP address match. Protected devices in the same site that share both the same hostname and the same IP address are not supported by this integration.

If the protected device uses agent-based monitoring and management technology, also has a Datto RMM Agent installed, and resides in the same Datto RMM site as the mapped Datto Continuity device that is protecting it, a link to the device is provided. Refer to Hostname.

For lists of greater than 10 devices, the number of results displayed on one page can be specified at the bottom of the table. You can choose 10/20/50/100 results per page.

The card provides a summary of the backup status of all protected devices, and contains the following information:

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

The Datto Continuity card is only displayed if the Datto Continuity Integration is enabled and the Datto RMM device is protected by a Datto Continuity device. Refer to Datto Continuity Integration.

The table below lists all available action buttons.

The card contains the following information:

The Activities card displays a list of device activities of the last 180 days.

NOTE  Job results older than six months are automatically cleared.

The table below lists all available action buttons.

The following information is displayed:

Field	Description
When?	Displays how long ago the activity was performed.
Activity Type	Hover over the icon to see what kind of activity was performed. The card displays the following activities: • Jobs • Maintenance Mode • Patch Management • Software Management • Security Management • Remote Connection • Remote Takeover • Remote Shell • Chat • Agent Deployment • File Transfer Sessions • Device Moved Site • Notes Added to Device
Activity Details	Displays the name and various details of the activity, such as who initiated it, when it was performed, and its status. Activities successfully carried out are highlighted in green, while failed activities are highlighted in red. Job names are hyperlinked. Click the hyperlink to see more details about the job. Refer to Job results. StdOut (standard output) and StdErr (standard error) information may be available for jobs, as well as for patch management and software management activities. Expand the StdErr or StdOut section to see more details and to download the file. The results are available to download within three months. NOTE  A job output file can also be downloaded from within an email notification if the job was configured to send an email. Refer to Automatically Email StdOut/StdErr Options in Scheduled jobs, StdOut/StdErr in Job results, or Automatically Email StdOut/StdErr Options in Job scheduler - Legacy UI (legacy UI).

The Network card displays different information depending on the device type.

Field/Column	Sortable?	Server/Laptop/Desktop	ESXi
External IP
Internal IP
Adapter Name
IP
Speed
MAC Address

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

The Metrics card displays up to 90 days of device metrics for Agent-based devices. These long-term device metrics can help you improve troubleshooting and capacity planning.

Hover over the Select metrics to show or hide icon and choose any of the following options. The graphs are automatically refreshed when any of the options are added or removed.

• Disk Usage: Only displayed for Windows devices.
• Disk Usage %: Only displayed for Windows devices and selected by default. If multiple drives are available, the C drive is selected by default.
• CPU: Selected by default.
• Memory: Selected by default.
• Downtime: Selected by default.

The times and dates in this card reflect the user time zone configured on the Setup > My Settings page. Refer to User Time Zone.

The Metrics card displays the following information:

Field	Description
Usage/Utilization	Displays usage data of the selected metrics for the selected date range. Hover over anywhere in the CPU, Memory, or Disk Usage graphs to see metric names and exact data at any given point in time. To view predefined and custom date ranges, refer to Date Range. • Disk Usage: Orange line and icon in dark mode or red line and icon in light mode. This metric displays disk usage data (number of gigabytes (GB) used) for local fixed disks on Windows devices. • Disk Usage %: Yellow line and icon. This metric displays disk usage percentage data (percentage (%) of disk used) for local fixed disks on Windows devices. NOTE  Optical, network, and removable drives are excluded from Disk Usage metrics. • CPU: Blue line and icon. This metric displays CPU usage data. • Memory: Green line and icon. This metric displays memory usage data. NOTE  If only one metric is available for a metric type (for example, CPU in the screenshot below), the graph will display a solid line and a full circle icon. If multiple metrics are available for the same metric type (for example, Disk Usage and Disk Usage % in the screenshot below), the graph will display a solid line and a full circle icon for one of the metrics and dashed lines and hollow circle icons for the rest of the metrics of the same type. For example, in the screenshot below, Disk Usage C uses a solid orange line and a full orange circle, while Disk Usage D uses a dashed orange line and a hollow orange circle. NOTE  Datto RMM measures the CPU metric using the following performance counter: \Processor Information(_Total)\% Processor Time. Task Manager on Windows 8 and later, on the other hand, uses Processor Information(_Total)\% Processor Utility. Therefore, you may see a discrepancy between the CPU usage displayed in the Datto RMM web interface and the CPU usage shown in the device's Task Manager. "The difference between the two counter types concerns how they measure the actual work that the processor performs. The time-based performance counters measure the percentage of time that the processor is busy, whereas the utility performance counters measure how much work the processor actually performs." (Source: Microsoft.) Additional information on some noted problems in the adoption of utility performance counters in Task Manager can be found in this article.
Downtime	IMPORTANT  To register downtime correctly on Linux devices, make sure to set "storage=persistent" in the /etc/systemd/journald.conf file and restart journalctl via "systemctl restart systemd-journald". Hover over the Downtime graph (blue rectangle) to see for how long a device was down, including start/end date and time. NOTE  Downtime includes periods when the device is shut down or when it is in a sleep or hibernation state. However, it does not include periods of network connectivity issues or Datto RMM Agent downtime. When the Downtime metric is selected in the metric selector, a summary of the total uptime and downtime for the selected date range is also displayed below the graphs (for example, "Uptime for period: 8 hrs (36.6667%) | Downtime for period: 15 hrs (63.3333%)"). The Datto RMM Agent reports device downtime to the platform at different intervals based on operating system. These intervals are as follows: • Windows: every five minutes • macOS: every 30 minutes • Linux: every 30 minutes NOTE  If the Datto RMM Agent has not yet sent the latest updates to the platform, the Downtime graph may be missing, or there may be gaps between metrics. You may also notice that the uptime/downtime summaries below the graphs may be slightly inaccurate.
Date Range	Custom date ranges: You can specify a custom date range using one of the following options: • Click the calendar field to select a custom start/end date and time, and then click OK. • Hover over a metric and click the metric icon at a time stamp to start zooming into a custom date range. Click another time stamp to specify the end of the date range. Predefined date ranges: You can also select any of the following predefined date ranges: • 1h: Displays the last hour of metrics. • 1d: Displays the previous day of metrics. Selected by default. • 2d: Displays the previous two days of metrics. • 7d: Displays the previous seven days of metrics. • 1m: Displays the last month of metrics. • 2m: Displays the last two months of metrics. • All: Displays all metrics (approximately 90 days). NOTE  The Custom button only becomes active if a custom date range is used; however, the button is not clickable. Metrics data polling occurs every 60 seconds. When a predefined date range is used, the graphs are automatically refreshed. When a custom date range is used, the graphs only display the specified date range and are not automatically refreshed. The date and time when the metrics data was last updated is displayed below the graphs. NOTE  The selected date range will persist across all devices for the logged-in user. NOTE  Metrics for newly added devices become visible once policy memberships have been recalculated for the account. Refer to Policy membership recalculation.
Reset	Resets the current view to the default values. NOTE  If a custom date range has been set using the zoom option (refer to Date Range), the Reset button will reset the graphs to the view prior to performing the zoom action. Only one level of resetting is possible. If you wish to reset the view to the default values, first select a predefined date range or a custom date range using the calendar and then click Reset.
Export	Hover over the Export button and select one of the following options: • PNG: Creates a PNG file of the current view including metric names. • JSON: Creates a JSON file of the current view including device ID information, metric names, disk names (when applicable), and metric data points (date and time in UTC time zone, and value). The exported file name contains the following information: Datto device metrics, device ID, hostname, device type, start/end date and time in user time zone. End date and time information is only added to the file name if a custom date range has been selected. NOTE  If no metric is selected or no metric has been recorded for the selected date range, the Export button will be disabled.

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

The Notes card displays all notes that have been added to the device. The table contains the following information:

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

To manually enter or update notes, follow these steps:

1. To add a note, click Add a note and enter the information. The note is saved automatically.
2. To update an existing note, click in the field and update the note. The change is saved automatically.
3. To delete a note, click the delete icon . Click Confirm to execute the action or Cancel close out of the dialog box.
   

Notes are recorded in the Activities card and the Device Activity report. Note creation, updates, and deletion are recorded in the Activity Log.

NOTE  Notes have a limit of 65,534 characters.

NOTE  You can also add a note to the device through the Agent Browser. Refer to Notes.

IMPORTANT  We recommend that you do not store credentials or other sensitive/confidential information in UDFs as the information contained in these fields is visible in plain text.

The User-Defined Fields (UDFs) card displays user-defined fields with either their Default Label or Account Label, as defined in the User-Defined Fields section in Global Settings.

UDFs 1-30 are only displayed if they have been populated with information.

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

To manually enter or update UDF information, follow these steps:

1. To populate an unpopulated UDF, click the hyperlink in the card.
   
2. Add the required information to any of the fields. The information is saved automatically.

NOTE  UDFs have a limit of 255 characters.

NOTE  UDF labels have a limit of 22 characters.

3. To update an already populated UDF, click in the field and edit the information. The change is saved automatically.
4. To delete any of the UDFs, click in the field and delete the information. The page will refresh automatically and the UDF will no longer be displayed.

NOTE  If a hyperlink is placed in a UDF, you can click the globe icon to be directed to the link location.

To find out more about UDFs, refer to User-defined fields.

The Endpoint Security card displays information about the device's security state.

Action buttons

Action Button	Description
Isolate	The Isolate and Revert Isolation action buttons are only available for Windows devices and if Ransomware Detection or Datto EDR is enabled for the Datto RMM account. Refer to Licenses. Both action buttons will run a job on the device if the device is online. If you see suspicious activities on a device and have concerns, you can isolate the device from the network by clicking the Isolate button. Observe the warning dialog box that appears. When a device is isolated, it will still be able to connect to Datto RMM, and you will be able to connect to it using Web Remote. Click Isolate to execute the action or Cancel to close out of the dialog box. When you are sure that it is safe for a device to re-connect to the network, click the Revert Isolation button. Observe the warning dialog box that appears. After a reboot, the device will be able to connect to the network again. Click Revert Isolation to execute the action or Cancel to close out of the dialog box.
Revert Isolation
Open in Datto EDR	Only displayed if the device is targeted by an Endpoint Security policy that has the Datto EDR and Datto AV tool enabled. Refer to Datto EDR and Datto AV in Endpoint Security policy. Click the button to navigate to a filtered list of alerts for the device in Datto EDR. To learn about the Alerts page in Datto EDR, refer to the Alerts page topic in the Datto EDR Help system.

Endpoint security information

Field	Description
Endpoint Security Policy	Only displayed if an Endpoint Security policy targets the device. Displays the name of the active policy. Click the policy name to view or edit its details. Refer to Endpoint Security policy.
Open Security Alerts	Displays the number of open security alerts for the device. The alerts are listed in alerts tables. Refer to Alerts.
Antivirus Product	Displays the antivirus product installed on the device. Refer to Antivirus products. For Webroot SecureAnywhere Endpoint Protection, Windows Defender Antivirus, or Bitdefender Endpoint Security Tools security products, you can leverage Datto RMM’s policy-driven Software Management technology to deploy these products to your endpoints. This includes automatic installation and reporting on widgets to review compliance. Refer to Supported software applications and operating systems. Click the drop-down menu to select an action to perform on the device. Refer to Webroot SecureAnywhere Endpoint Protection, Windows Defender Antivirus, or Endpoint Security.
Antivirus Status	Displays the device's antivirus status. Refer to Antivirus status. The highlight legend is as follows: Running And Up To Date Status color: green Running And Not Up To Date Status color: yellow Not Detected Status color: orange Not Running Status color: red
Managed Antivirus	Only available for Windows devices. When an Endpoint Security policy targets the device and the Managed Windows Defender Antivirus tool is enabled, this field displays Enforced. Click View configuration to see more details including Latest Values and Detection History (the latter displaying up to 10 detected threats). Click Copy to copy the Managed Windows Defender Antivirus configuration details and information about the detected threats to your clipboard. The tab selection will persist the next time the pane is accessed. When the Managed Windows Defender Antivirus tool is disabled in the Endpoint Security policy targeting the device, or when no Endpoint Security policy targets the device, this field displays Inactive. Refer to Endpoint Security policy.
Datto EDR	When an Endpoint Security policy targets the device and the Datto EDR and Datto AV tool is enabled, this field displays Active. When the Datto EDR and Datto AV tool is disabled in the Endpoint Security policy targeting the device, or when no Endpoint Security policy targets the device, this field displays Inactive. Refer to EDR Status and Endpoint Security policy.
Ransomware Detection	Only available for Windows devices. When a Ransomware monitor targets the device, this field displays Active. When no Ransomware monitor targets the device or Ransomware Detection is not enabled for the Datto RMM account, this field displays Inactive. Refer to Ransomware Detection, RWD Status, and Endpoint Security policy. NOTE  While it is best practice to use Ransomware Detection as part of an Endpoint Security policy, it is possible to have other Ransomware monitors targeting your endpoints both at the device level and as part of a Monitoring policy.

Video

This video provides an overview of the Endpoint Security card and other Endpoint Security features.

The Supplies card contains the following information:

The Connected Devices card displays a list of devices connected to this device. The card header shows the number of connected devices in parentheses.

The table contains the following information:

Column	Sortable?	Description
Last Seen		Displays when the connected device was last seen.
Name		Displays the name of the connected device and its MAC address in parentheses. Click the hyperlink to open the connected device's device summary page. No hyperlink is displayed for devices that are not added to Datto RMM.
SSID		Displays the name of the network that the connected device is on.

The Network Traffic card displays a graph for the device's network traffic utilization (Mbps). The graph shows Download and Upload data, and you can choose one of the following views: Month, Week (selected by default), Day, 2 Hours.

The Ports card of a Datto Switch displays Datto RMM or Datto Continuity devices that are connected to the ports of the switch.

The table contains the following information:

Column	Sortable?	Description
Port		Lists the ports of the Datto Switch. Green badge - One or more devices are connected to the port. Blue badge - Indicates an uplink port. Black badge - No device is connected to the port.
Description		Displays the description of the port.
Speed/Duplex		Displays the speed and duplex settings.
Connected Device(s)		Displays the name of the connected device and its MAC address in parentheses. Click the hyperlink to open the connected device's device summary page. No hyperlink is displayed for devices that are not added to Datto RMM.
Enabled/Disabled		Indicates the status of the port. Click the toggle button to enable/disable the port.

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

The Ports card of a Datto Managed Power device displays information about the ports of the Managed Power device and whether or not any Datto RMM or Datto Continuity devices are linked to these ports.

The table contains the following information:

Column	Description
Port	Lists the ports of the Datto Managed Power device.
Status	Indicates the status of the port. Click the toggle button to enable/disable the port.
Label	Displays the label of the port.
Device	Displays the name of the device linked to the port. Click the hyperlink to open the linked device's device summary page.
Power Cycle	Click the button to turn the port off and then back on again.
Link a Device Unlink Device	Link or unlink a Datto RMM or Datto Continuity device to or from a Managed Power port. To link a device: Click Link a device. In the dialog box, enter a Datto RMM or Datto Continuity device name and the search results will be narrowed as you type. Note that the search is performed in the same site that the Managed Power device is associated with. Select a device and click Link. Make sure that you select the correct device that's plugged in to the port. The linked device will now be displayed in the table under the Device column. To unlink a device: Click Unlink device to remove the linkage between the Datto RMM or Datto Continuity device and the Managed Power port.

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.

The Power Consumption card displays a graph for the device's power consumption (Watts) on each port. You can choose one of the following views: Month, Week (selected by default), Day, 2 Hours.

The Guests card contains the following information:

Column	Sortable?	Note
Hostname		Click the hyperlink to open the virtual machine's device summary page. No hyperlink is displayed for devices that are not added to Datto RMM.
Status
Guest Name
Operating System
Data Store
CPU
RAM
Snapshots

NOTE  Limited information is displayed if the virtual machine doesn't have a Datto RMM Agent installed. For the Hostname and Status columns to be populated, ESXi guests require an RMM Agent to be installed from the same site the ESXi host and Network Node reside in.

The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.