ConnectWise PSA Integration

About the integration

The ConnectWise PSA™ integration allows you to join together your Datto RMM and ConnectWise PSA accounts. This allows you to manage tickets created by Datto RMM (either manually or through automatic alerts) and to associate them with companies and devices within ConnectWise PSA. In addition, you can automate the mapping and creation of ConnectWise PSA configurations for Datto RMM devices.

IMPORTANT  The ConnectWise PSA integration is configurable within the Datto RMM legacy UI only.

Requirements

To integrate ConnectWise PSA with Datto RMM, you will need to first download the ConnectWise PSA component from the ComStore.

If you are connecting to on-premise Connectwise PSA server, you will also need to add the IP addresses listed in IP addresses per platform (Outbound) for outbound communication.

How to...

Features