Single Alert View - New UI

About

An alert is the automatic response to a device operating outside of the parameters defined in a monitor. Refer to Create a monitor in the current UI or Creating a monitor in the New UI. The Single Alert View page features a clear structure to ensure that alert information is relevant, in context, and actionable. The title and overview areas provide at-a-glance information about the alert, with all alerts titled according to the semantic [Priority] [Category] Alert On [Device Name], mirroring the data presented in widgets on the Dashboards. In addition, use of color to communicate urgency as well as time stamps helps you quickly understand and take action on key information.

Time stamps reflect the user time zone and preferred date format configured on the Setup > My Settings page. Hovering over any time stamp will show its date in the alternative format. Refer to User Time Zone and Date Format.

NOTE  Alerts are retained for six months. Any monitors in alert condition for more than six months will be re-raised.

Action buttons

Different device types have different action buttons displayed at the top of the page. To access all action buttons, you may need to click the Alert Actions icon at the end of the row. The table below lists the available action buttons per device type. Further down, you will find information about each action button.

Action Button Server/Laptop/Desktop Network Device Printer ESXi
Web Remote      
Agent Browser
Resolve
Create Ticket
Quick Job      

Overview

The Overview card for a single alert displays the following information:

Field Description
Message The contents of the alert message.
Status The status of the alert: Open or Resolved.
Alert UID The unique identifier for this alert.
Created Displays when the alert was created.
Ticket Displays a ticket number if the monitor was configured to create a ticket when an alert is raised. Refer to Create a monitor in the current UI or Creating a monitor in the New UI.
If a PSA Integration is enabled and you click the ticket number, the ticket will open in a new window in your PSA. If you are already logged into your PSA or single sign-on is configured for you, you will be directed to the ticket. If you are not logged into your PSA, you will be required to enter your login credentials first. Refer to Managing tickets.
Device The hostname of the device that triggered the alert. Click the device name to open the Device Summary - New UI page.
You may see the following visual indicators next to the device name:
• The device is online (green circle) or offline (transparent circle).
• The device has Privacy Mode enabled.

NOTE  If a device's online/offline or Privacy Mode status changes, the respective status icon is automatically refreshed 60 seconds after the change.

Site The name of the site associated with the device that triggered the alert. Click the site name to open the Site Summary page.
Policy The name of the policy associated with the device that triggered the alert. Click the policy name to see the policy details. Refer to Editing a policy.

Timeline

The Timeline card displays a list of events associated with the alert in chronological order.

The following information is displayed:

Field Description
When? Displays how long ago the event occurred.
Event Type The card can display the following events:
• Alert created
• Diagnostic information
• Response component run
• Email created
• Ticket pending/created
• Alert resolved
• Ticket closed
Event Details Displays the name and various details of the event, such as the date, time, ticket number (if applicable), and recipient email address. Successful events are highlighted in green, while failed events are highlighted in red.

Open Device Alerts

The Open Alerts card displays a list of the device's open alerts. The card header has a badge showing the number of alerts, and the color of the badge matches the color of the highest priority alert in the list.

The single alert you are currently viewing is highlighted in the list.

This card adds context to the single alert details displayed in the Overview card. While some alerts are isolated incidents, some are part of a wider issue affecting the device, and viewing all of this information in one place allows you to decrease troubleshooting time. From this list, you can resolve the single alert, or you can resolve multiple related alerts all at once. You can also export all or selected rows to CSV. Refer to Open Alerts.

The Column Chooser allows you to select which columns should be visible in the list. Refer to Column Chooser field definitions for descriptions of all of the available fields.

The table density is set to Condensed Theme by default. To change it to Relaxed Theme, click the density toggle icon at the top right of the table. The selection will persist across all pages.

The number of results displayed can be specified by selecting the desired number from the drop-down menu at the bottom of the table. This selection will persist the next time the page is accessed.