Splashtop Remote Screen Share Integration

SECURITY  To enable the integration, refer to Setup > Integrations in Permissions.

SECURITY  To access the Splashtop remote tool, refer to Remote control tools.

NAVIGATION  Setup > Integrations

About Splashtop

Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. The Splashtop Integration allows Datto RMM users to remotely access computers using Splashtop technology.

Splashtop deployment works by utilizing a server and a viewer application or, in Splashtop terms, a Streamer for the remote side and a Client for the viewing side.

The Splashtop Integration offers the following benefits:

  • Windows and macOS support
  • Retina display support: The use of Splashtop gives remote takeover ability to retina display devices, as well as the ability to take over macOS devices unattended.
  • Multiple user (Terminal Server) support and multiple monitor support
  • Two concurrent connections to a single device
  • Ability to enable blank screen remotely
  • Remote keyboard and mouse locking
  • Copy/paste clipboard on Windows devices at login screen
  • Secure connection: All ports are routed through our secure tunnel servers when the connection is initiated from a Datto RMM Agent.

NOTE  Datto RMM does not utilize any versions of Splashtop Software Updater (SSU), an additional piece of software that Splashtop Streamer (versions prior to 3.6) would install automatically onto Windows systems. If SSU version 1.5.6.23 or older is installed on a user's device, the Datto RMM Agent will automatically detect and remove it.

Current Splashtop Streamer versions

  • Windows: 3.7.2.3
  • macOS: 3.7.2.0

Splashtop system requirements

Refer to this Splashtop Support article.

NOTE  Also refer to Requirements in Connecting to a device using Splashtop.

Automatic uninstallation details

IMPORTANT  For security purposes, Splashtop Streamer will be automatically uninstalled from user's devices once a series of checks are passed, even if the Splashtop Remote Screen Share Integration is enabled in Datto RMM. These checks are performed on a daily basis.

Splashtop Streamer will not be automatically uninstalled if any one of the following conditions are true:

  • The installed Splashtop Streamer is licensed with Splashtop for Business.
  • Splashtop Streamer is installed through a configuration outside of Datto RMM.
  • A Splashtop remote control session has been initiated on a device with the Streamer software installed within the last 30 days.
  • The Splashtop Streamer was installed within the last 30 days.
  • The Splashtop Streamer Configuration Tool component in Datto RMM was used to opt out of this automatic removal mechanism. Refer to ComStore.

If Splashtop Streamer is automatically uninstalled, the uninstallation can be reversed by attempting a Splashtop connection to a device without the Streamer software installed, which will initiate immediate deployment and connection.

How to...

  1. In Datto RMM, navigate to Setup > Integrations > Splashtop.
  2. In the Details card, click Turn On.

  3. Click Confirm to execute the action or Cancel to close out of the dialog box.

The Splashtop installer, that is, the Splashtop Streamer, makes it possible to view a device remotely. When you connect to a device using Splashtop for the first time, the Splashtop Streamer will automatically be installed on the device. A confirmation dialog box will appear indicating that it may take a few moments for the Streamer to install; however, you can also choose to connect to the device using Web Remote. Refer to Web Remote.

Alternatively, you can pre-install the Splashtop Streamer on Windows and macOS devices using the Pre-install Splashtop Streamer component from the ComStore. Refer to Download a component.

NOTE  When the Splashtop Streamer is installed, its icon will be hidden on the device by default.

IMPORTANT  If you already have an account with Splashtop, installing the Splashtop Streamer through Datto RMM will remove your ability to configure your Splashtop Business Account credentials from within the Splashtop Streamer menu. If you would like to be able to configure your credentials from within the settings, we recommend that you use the installer provided by Splashtop. However, when using this login method, data will not be tunneled through our secure connection and is therefore not supported by Datto RMM.

Installation of the Client is automatic on each device upon the first time a connection of this type is initiated.

NOTE  When the Splashtop session is initiated from a macOS device, and the remote endpoint does not have the Splashtop Client installed, the initiating device's Agent will install it on the endpoint. A confirmation dialog box will prompt the initiating device's user to allow this action.

The Client and the Streamer will automatically be updated in the same way Agents are updated when updates become available.

You can uninstall the Splashtop Streamer from Windows and macOS devices using the Splashtop Uninstaller component from the ComStore. Refer to Download a component.

  1. In Datto RMM, navigate to Setup > Integrations > Splashtop.
  2. In the Details card, click Turn Off.
  3. Click Confirm to execute the action or Cancel to close out of the dialog box.

Connecting to a device using Splashtop

  • The device you wish to connect to must be online.
  • The Splashtop Integration must be enabled. Refer to Enable the Splashtop Integration.
  • The RDP option must be enabled in the Remote control tools section of your security level. Refer to Remote control tools.
  • In order for Splashtop to function properly on macOS devices running Mojave and newer, the following applications must be listed and checked under System Preferences > Security & Privacy > Privacy in the following sections:
    • Screen Recording: AEM Agent, Splashtop Streamer
    • Accessibility: AEM Agent, Splashtop Streamer
    • Full Disk Access: AEM Agent, Splashtop Streamer
  • If you are connecting to a remote user's macOS device running Mojave and newer, a pop-up notification will be displayed stating Splashtop Streamer.app would like to record this computer's screen. Direct the user to click Open System Preferences on the device and to select the application in the Privacy pane to allow interaction between their device and the Agent's VNC session using Vine Server.

NOTE  Both Web Remote and Splashtop are not supported for remote takeover of headless devices (physical devices with no attached monitor) unless the device has an active virtual monitor. In these cases, third-party video adapters or other software can be used to generate a virtual display. RDP is an alternative remote takeover tool that functions for headless devices. Refer to RDP in Remote takeover tools.

  1. Navigate to a device you wish to connect to.
  2. If you are on a device list page, hover over the available remote support tools next to the device.
    If you are on the device summary page, hover over the Agent Browser action button.
  3. Click Splashtop to initiate a connection to the device. Refer to Remote support actions and Action buttons.
  1. Log in to the Agent Browser. Refer to Log in to the Agent Browser.
  2. Search for the device. Refer to Search.
  3. Connect to device so that the device is displayed in the Connected Devices area. Refer to Connect to a device.
  1. Once connected, locate and click the Splashtop icon . Refer to Remote takeover tools.

NOTE  For further information about the Agent Browser, refer to Agent Browser and Agent Browser tools.

Once the Splashtop window is open, the following toolbar functions become available:

Icon Name Description
Disconnect Ends the Splashtop session and disconnects the remote device.
Terminal Session Shows if multiple RDP sessions are active on the remote device.
Switch Monitor Allows you to view and switch between multiple monitors of the remote device.
View Options Choose from the following options:
• Size: original/scaled
• Frame rate: high/medium/low
• Show remote cursor
Full Screen Allows you to toggle to a full screen view of the remote device. Click the Close Full Screen icon to exit the full screen.

NOTE  In full-screen mode, you can hide the toolbar by clicking the Hide Toolbar icon.
Ctrl-Alt-Del Sends the key press combination of CTRL-ALT-DEL to the remote device.
Actions The following options are available:
• Blank screen
• Lock keyboard and mouse
• Paste clipboard as keystrokes

NOTE  Paste clipboard as keystrokes supports up to 80 characters. If the string stored in the clipboard is longer than 80 characters, only the first 80 characters will be pasted on the remote device.

Providing remote access to your end users

Once you have configured the Splashtop Integration, you can connect to the devices you manage in Datto RMM using Splashtop. In some cases, however, your end users may want remote access capability, too. To learn how to grant remote access and control permissions to your end users, refer to this Splashtop Support article.

Refer to Splashtop Remote Screen Share Integration: End user setup guide. This guide is designed to provide end users step-by-step instructions on setting their passwords, logging in to Datto RMM for the first time, and navigating to the Splashtop screen sharing functionality.