Splashtop Remote Screen Share Integration

About Splashtop

Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. The Splashtop Integration allows Datto RMM users to remotely access computers using Splashtop technology.

Splashtop deployment works by utilizing a server and a viewer application or, in Splashtop terms, a Streamer for the remote side and a Client for the viewing side.

The Splashtop Integration offers the following benefits:

  • Windows and macOS support
  • Retina display support: The use of Splashtop gives remote takeover ability to retina display devices, as well as the ability to take over macOS devices unattended.
  • Multiple user (Terminal Server) support and multiple monitor support
  • Two concurrent connections to a single device
  • Ability to enable blank screen remotely
  • Remote keyboard and mouse locking
  • Copy/paste clipboard on Windows devices at login screen
  • Secure connection: All ports are routed through our secure tunnel servers when the connection is initiated from a Datto RMM Agent.

Current Splashtop Streamer versions

  • Windows:
  • macOS:

Splashtop system requirements

Refer to this Splashtop Support article.

NOTE  Also refer to Requirements in Connecting to a device using Splashtop.

Automatic uninstallation details

IMPORTANT  For security purposes, Splashtop Streamer will be automatically uninstalled from user's devices once a series of checks are passed, even if the Splashtop Remote Screen Share Integration is enabled in Datto RMM. These checks are performed on a daily basis.

Splashtop Streamer will not be automatically uninstalled if any one of the following conditions are true:

  • The installed Splashtop Streamer is licensed with Splashtop for Business.
  • Splashtop Streamer is installed through a configuration outside of Datto RMM.
  • A Splashtop remote control session has been initiated on a device with the Streamer software installed within the last 30 days.
  • The Splashtop Streamer was installed within the last 30 days.
  • The Splashtop Streamer Configuration Tool component in Datto RMM was used to opt out of this automatic removal mechanism. Refer to ComStore.

If Splashtop Streamer is automatically uninstalled, the uninstallation can be reversed by attempting a Splashtop connection to a device without the Streamer software installed, which will initiate immediate deployment and connection.

How to...

Connecting to a device using Splashtop

Providing remote access to your end users