Splashtop Remote Screen Share Integration

SECURITY  To enable the integration, refer to Setup > Integrations in Permissions.

SECURITY  To access the Splashtop remote tool, refer to Remote control tools.

NAVIGATION  Setup > Integrations

1. In Datto RMM, navigate to Setup > Integrations > Splashtop.
2. In the Details card, click Turn On.
   
   
3. Click Confirm to execute the action or Cancel to close out of the dialog box.
   

The Splashtop installer, that is, the Splashtop Streamer, makes it possible to view a device remotely. When you connect to a device using Splashtop for the first time, the Splashtop Streamer will automatically be installed on the device. A confirmation dialog box will appear indicating that it may take a few moments for the Streamer to install; however, you can also choose to connect to the device using Web Remote. Refer to Web Remote.

Alternatively, you can pre-install the Splashtop Streamer on Windows and macOS devices using the Pre-install Splashtop Streamer component from the ComStore. Refer to Download a component.

NOTE  When the Splashtop Streamer is installed, its icon will be hidden on the device by default.

IMPORTANT  If you already have an account with Splashtop, installing the Splashtop Streamer through Datto RMM will remove your ability to configure your Splashtop Business Account credentials from within the Splashtop Streamer menu. If you would like to be able to configure your credentials from within the settings, we recommend that you use the installer provided by Splashtop. However, when using this login method, data will not be tunneled through our secure connection and is therefore not supported by Datto RMM.

Installation of the Client is automatic on each device upon the first time a connection of this type is initiated.

NOTE  When the Splashtop session is initiated from a macOS device, and the remote endpoint does not have the Splashtop Client installed, the initiating device's Agent will install it on the endpoint. A confirmation dialog box will prompt the initiating device's user to allow this action.

The Client and the Streamer will automatically be updated in the same way Agents are updated when updates become available.

You can uninstall the Splashtop Streamer from Windows and macOS devices using the Splashtop Uninstaller component from the ComStore. Refer to Download a component.

1. In Datto RMM, navigate to Setup > Integrations > Splashtop.
2. In the Details card, click Turn Off.
3. Click Confirm to execute the action or Cancel to close out of the dialog box.

• The device you wish to connect to must be online.
• The Splashtop Integration must be enabled. Refer to Enable the Splashtop Integration.
• The RDP option must be enabled in the Remote control tools section of your security level. Refer to Remote control tools.
• In order for Splashtop to function properly on macOS devices running Mojave and newer, the following applications must be listed and checked under System Preferences > Security & Privacy > Privacy in the following sections:
  • Screen Recording: AEM Agent, Splashtop Streamer
  • Accessibility: AEM Agent, Splashtop Streamer
  • Full Disk Access: AEM Agent, Splashtop Streamer
  
• If you are connecting to a remote user's macOS device running Mojave and newer, a pop-up notification will be displayed stating Splashtop Streamer.app would like to record this computer's screen. Direct the user to click Open System Preferences on the device and to select the application in the Privacy pane to allow interaction between their device and the Agent's VNC session using Vine Server.

NOTE  Both Web Remote and Splashtop are not supported for remote takeover of headless devices (physical devices with no attached monitor) unless the device has an active virtual monitor. In these cases, third-party video adapters or other software can be used to generate a virtual display. RDP is an alternative remote takeover tool that functions for headless devices. Refer to RDP in Remote takeover tools.

1. Navigate to a device you wish to connect to.
2. If you are on a device list page, hover over the available remote support tools next to the device.
   If you are on the Device Summary page, hover over the Agent Browser action button.
3. Click Splashtop to initiate a connection to the device. Refer to Remote support actions and Action buttons.

1. Log in to the Agent Browser. Refer to Log in to the Agent Browser.
2. Search for the device. Refer to Search.
3. Connect to device so that the device is displayed in the Connected Devices area. Refer to Connect to a device.

4. Once connected, locate and click the Splashtop icon . Refer to Remote takeover tools.

NOTE  For further information about the Agent Browser, refer to Agent Browser and Agent Browser tools.

Once the Splashtop window is open, the following toolbar functions become available:

Icon	Name	Description
	Disconnect	Ends the Splashtop session and disconnects the remote device.
	Terminal Session	Shows if multiple RDP sessions are active on the remote device.
	Switch Monitor	Allows you to view and switch between multiple monitors of the remote device.
	View Options	Choose from the following options: • Size: original/scaled • Frame rate: high/medium/low • Show remote cursor
	Full Screen	Allows you to toggle to a full screen view of the remote device. Click the Close Full Screen icon to exit the full screen. NOTE  In full-screen mode, you can hide the toolbar by clicking the Hide Toolbar icon.
	Ctrl-Alt-Del	Sends the key press combination of CTRL-ALT-DEL to the remote device.
	Actions	The following options are available: • Blank screen • Lock keyboard and mouse • Paste clipboard as keystrokes NOTE  Paste clipboard as keystrokes supports up to 80 characters. If the string stored in the clipboard is longer than 80 characters, only the first 80 characters will be pasted on the remote device.

Once you have configured the Splashtop Integration, you can connect to the devices you manage in Datto RMM using Splashtop. In some cases, however, your end users may want remote access capability, too. To learn how to grant remote access and control permissions to your end users, refer to this Splashtop Support article.

Refer to Splashtop Remote Screen Share Integration: End user setup guide. This guide is designed to provide end users step-by-step instructions on setting their passwords, logging in to Datto RMM for the first time, and navigating to the Splashtop screen sharing functionality.