Devices - New UI

SECURITY Refer to Sites > Devices in Permissions.
SECURITY For the Request Audit action button, also refer to Sites > Audit in Permissions.
SECURITY For the Quick Job, Create a Job, Patch Now, Schedule Reboot, Webroot SecureAnywhere, and Windows Defender Antivirus action buttons, also refer to Jobs > Active Jobs in Permissions.
SECURITY For the Create a Report and Quick Report action buttons, also refer to Reports > Active Reports in Permissions.
SECURITY For device group actions, refer to Global > Groups and Sites > Groups in Permissions.

NAVIGATION New UI > Devices > All

NAVIGATION New UI > Sites > All Sites > click the name of a site

NOTE These lists of devices do not include categories at the top of the page nor filtering functionality.
NAVIGATION New UI > Dashboards > click the name of a dashboard > click an area of any device widget to drill into a list of devices
NAVIGATION New UI > Sites > All Sites > click the name of a site > click the name of a dashboard (left navigation menu) > click an area of any device widget to drill into a list of devices
NAVIGATION New UI > Device Filters page > click the name of a filter. To view the various navigation paths you can use to access the Device Filters page, refer to Device Filters - New UI.
NAVIGATION New UI > Groups page > click the name of a group. To view the various navigation paths you can use to access the Groups page, refer to Groups - New UI.
NAVIGATION New UI > Patches page > click the number of devices (Total Devices column). To view the various navigation paths you can use to access the Patches page, refer to Patch Management - New UI.
NAVIGATION New UI > Software page > click the number of devices (Total Devices column). To view the various navigation paths you can use to access the Software page, refer to Software - New UI.
NAVIGATION New UI > Software Management page > click the number of devices (Total Devices column). To view the various navigation paths you can use to access the Software Management page, refer to Software Management - New UI.
NAVIGATION New UI > Hardware page > click the number of devices (Total Devices column). To view the various navigation paths you can use to access the Hardware page, refer to Hardware - New UI.
About
Devices are the endpoints that are managed in your Datto RMM account. All devices are associated with a site. Refer to Sites. The Devices page displays all of your devices or a subset of your devices associated with one particular site, depending on whether you navigate to List of all devices or List of devices in a site, respectively.

Click Add Device at the top of the page. For more information, refer to Adding a device - New UI.

At the top of the page, click any of the following categories to filter the list by that device type:
Category | Description |
---|---|
Total | Displays the total number of devices. This includes servers, workstations, mobile devices, network devices, printers, Datto Networking devices, Datto Continuity devices, and ESXi hosts. IMPORTANT The Mobile Device Management (MDM) feature is no longer available. For more information, refer to this Community post. |
Server | Displays the total number of servers. |
Workstation | Displays the total number of laptops and desktops. |
Network | Displays the total number of the following network device types: • Datto Access Point • Datto Managed Power • Datto Switch • Network Device (Other) • Network Device (Router) • Network Device (Switch) • Network Device (UPS) • Network Device (Firewall) • Network Device (IP Phone) • Network Device (NAS) • Network Device (Network Appliance) • Network Device (SAN) • Printer |
ESXi | Displays the total number of ESXi hosts. |
Filters & Groups | Opens a pane on the right. The pane allows you to view a list of filters or groups depending on what is selected from the drop-down menu at the top of the pane. You may also search for a specific filter or group using the search bar. The search results will be narrowed as you type. NOTE Device Groups are available from the Devices page, while Site Device Groups are available from the Site Summary page. For more information about the types of filters and groups available, refer to Device Filters - New UI and Groups - New UI. Click View next to a specific filter or group. The pane will close and you will be redirected to the list of devices targeted by that filter or group. To either remove a filter or group or to choose a new one, click Filters & Groups to open the pane. Select a new filter or group, or click Remove next to the one that is currently selected. The pane will close and you will be redirected to the list of devices. You may only select one filter or group at a time. |
The Column Chooser allows you to select which columns should be visible in the list. Refer to Column Chooser field definitions for descriptions of all of the available fields. The columns are resizable.
You can filter some of the columns. The Filtered by bar displays all applied column filters. Click the X next to any filter to remove that filter or click Reset Filters to remove all filters. If no filter is applied, the Filtered by bar displays Unfiltered. The filter selection will persist the next time the page is accessed.
NOTE You can also reset all filters by using the Reset Filters action button. Refer to Reset Filters.
The Refresh button allows you to reload the data while keeping existing filters when already configured.
The table density is set to condensed theme by default. To change it to relaxed theme, click the density toggle icon. The selection will persist across all pages.
The number of results displayed can be specified by selecting the desired number from the pagination control. This selection will persist the next time the page is accessed.

To access all action buttons, click the Row Actions icon.
The action buttons are grayed out or become unavailable if no row is selected in the table or if the action button is not applicable to the selected rows. The check boxes allow you to select one or more rows. Select all rows shown on a page by selecting the check box in the table header. You can also use the drop-down arrow next to the check box in the table header to choose one of the following options: Select none, Select all on page, or Select all rows across all pages. If you choose to select all rows across all pages, the check boxes of the rows will not be selected; however, the page will indicate that all rows have been selected.
NOTE When all rows are selected across all pages, only certain action buttons are supported, which is indicated in the All Rows column in the table below.
Action Button | All Rows | Description |
---|---|---|
Quick Job |
|
Refer to Quick jobs - New UI. NOTE For this action button to be available when all rows are selected across all pages, filtering is limited to the following columns: AV Product, AV Status, Description, External IP, Groups, Hostname, Internal IP, Is Network Node, Last User, Patch Status, Privacy Mode, Reboot Required, Serial Number, Software Status, Status, Type, User-Defined Field (1-30), Warranty Expiration, and Web Port. |
Create a Job |
|
Refer to Scheduled jobs - New UI. NOTE For this action button to be available when all rows are selected across all pages, filtering is limited to the following columns: AV Product, AV Status, Description, External IP, Groups, Hostname, Internal IP, Is Network Node, Last User, Patch Status, Privacy Mode, Reboot Required, Serial Number, Software Status, Status, Type, User-Defined Field (1-30), Warranty Expiration, and Web Port. |
Export Selected Rows to CSV |
|
In the confirmation dialog box that appears, select whether to show table headers in the file by turning on the toggle for Show table headers in the exported CSV. Click Confirm to download the file or Cancel to close out of the dialog box. Any column selections, filters, and sorting that have been applied to the table will also be applied in the CSV file.![]() |
Export All Rows to CSV |
|
This action button is available only if all rows have been selected across all pages in the table. In the confirmation dialog box that appears, click Confirm to download the file or Cancel to close out of the dialog box.![]() Pop-up notifications will inform you of the start and completion of the CSV export action. Click the X to close the notification; otherwise, the notification will automatically be cleared after five minutes. Any column selections, filters, and sorting that have been applied to the table will also be applied in the CSV file. |
Quick Report |
|
Refer to Quick reports. |
Create a Report |
|
Refer to Reports - New UI. |
Request Audit |
|
NOTE This action button is not available for OnDemand devices. Requests an audit of the selected devices. When a single device is selected, a full audit will be performed. When multiple devices are selected, a delta audit will be performed. NOTE A full audit can also be requested on the Device Summary page. Refer to Request Audit. IMPORTANT Device audits are rate limited. Only two audits may be performed per device over a five-minute time frame. This rate limiting applies to both full and delta audits. NOTE Audit data is also available at the global and site levels in the New UI. Refer to Alerts - New UI, Global and site-level patches summary lists, Software - New UI, and Hardware - New UI. |
Move to Another Site |
|
Refer to Move to Another Site. |
Send Message |
|
Refer to Send Message. NOTE Receiving messages is only supported by certain devices types. For more information, refer to Action buttons. |
Enable Privacy Mode |
|
IMPORTANT Privacy Mode cannot be disabled from the web interface. Once enabled, it can only be disabled by the end user on the device itself. For more information, refer to Privacy Mode. Refer to Privacy Mode for information about this action. NOTE The Enable Privacy Mode action button is grayed out if none of the selected devices are a compatible type. Only Windows, macOS, and Linux laptops and desktops are supported for this action.
If completed, a pop-up notification will indicate the number of devices marked to have Privacy Mode enabled. NOTE Once Privacy Mode is enabled, a lock icon will appear next to the device name. Refer to Devices - New UI. NOTE You can also enable Privacy Mode on a single device from the Device Summary page. Refer to Enable Privacy Mode. |
Patch Now |
|
Allows you to start the installation of approved patches on the selected devices via a Patch Management policy. Patch installation will begin immediately, outside of the schedule configured in the policy targeting the devices. For information about Patch Management, refer to Patch Management - New UI and Patch Management policy. NOTE The Patch Now action button is grayed out if a single non-Windows device is selected or if all of the selected devices are non-Windows devices.
NOTE You can also use the Patch Now action button on a single device on the Device Summary page. Refer to Patch Now. Recommended workflowWhen patching multiple devices using the Patch Now action button, the following workflow is recommended:
|
Schedule Reboot |
|
Refer to Schedule Reboot. |
Delete |
|
Refer to Deleting a device - New UI. |
Create a Maintenance Mode Window |
|
Places the selected devices in an unscheduled maintenance mode that will prevent alerts from being generated for a specified time frame. Refer to Create a Maintenance Mode Window. |
End Maintenance Mode Windows |
|
Ends all (both unscheduled and scheduled) maintenance mode windows configured for the selected devices upon confirmation. For information about unscheduled maintenance mode, refer to Create a Maintenance Mode Window. For information about scheduled maintenance mode, refer to Maintenance policy. |
Webroot SecureAnywhere |
|
This action button is available only if Webroot SecureAnywhere Endpoint Protection is installed on at least one of the selected devices. Opens a submenu that allows you to select and run remote actions on the selected devices. Refer to Webroot SecureAnywhere Endpoint Protection.
NOTE If you select more than one device, the remote action will run only on the devices that have Webroot SecureAnywhere Endpoint Protection installed. |
Windows Defender Antivirus |
|
This action button is available only if Microsoft Defender Antivirus or Microsoft Defender for Endpoint is installed on at least one of the selected devices. Opens a submenu that allows you to select and run remote actions on the selected devices. Refer to Windows Defender Antivirus.
NOTE If you select more than one device, the remote action will run only on the devices that have Microsoft Defender Antivirus or Microsoft Defender for Endpoint installed. |
Create a Device Group |
|
Creates a new group that includes the selected devices. Refer to Creating a Device Group or Site Device Group. |
Add to Existing Device Group |
|
Adds the selected device(s) to an existing group. Enter the group name and select it from the drop-down menu, then click Add. Or, click Cancel to close out of the dialog box. NOTE If a Site Device Group is entered and any of the selected devices are not included in the site, a message will be displayed indicating that these devices cannot be added to the Site Device Group. NOTE The Add button will only become available once a group has been specified. |
Remove from Existing Device Group |
|
Removes the selected device(s) from a group. Enter the group name and select it from the drop-down menu, then click Remove. Or, click Cancel to close out of the dialog box. NOTE The Remove button will only become available once a group the device(s) belong to has been specified. |
Reset Filters |
|
Resets any of the filters applied in the table. NOTE You can also reset all filters by using the Reset Filters button in the Filtered by bar. Refer to List of devices. |
Uncheck All |
|
Clears all selected rows. The number of selected rows is indicated next to the Row Actions icon. NOTE This action button is not available if all rows have been selected across all pages in the table. To clear all selected rows across all pages, use the Select none option from the drop-down arrow next to the check box in the table header. |

Various remote support actions are available for online devices from any device list page. A user's security level permissions, the device's operating system, and the device type determine which actions are available. Hover over the V icon next to the remote support button to access all available actions.
To learn more about each remote support action, refer to Action buttons.