Devices

IMPORTANT  The Mobile Device Management (MDM) feature is no longer available. For more information, refer to this Kaseya Community post.

NOTE  For this action button to be available when all rows are selected across all pages, filtering is limited to the following columns: AV Product, AV Status, Description, External IP, Groups, Hostname, Internal IP, Is Network Node, Last User, Patch Status, Privacy Mode, Reboot Required, Serial Number, Software Status, Status, Type, User-Defined Field (1-30), Warranty Expiration, and Web Port.

NOTE  For this action button to be available when all rows are selected across all pages, filtering is limited to the following columns: AV Product, AV Status, Description, External IP, Groups, Hostname, Internal IP, Is Network Node, Last User, Patch Status, Privacy Mode, Reboot Required, Serial Number, Software Status, Status, Type, User-Defined Field (1-30), Warranty Expiration, and Web Port.

Allows you to edit the Description and/or User-defined field values for one or more devices at the same time.
Fields can be overwritten, appended with additional content, or cleared by leaving them blank.

NOTE  A maximum of 500 rows can be selected for export. If more than 500 rows are selected for export, the Export Selected Rows to CSV option will become grayed out.

Pop-up notifications will inform you of the start and completion of the CSV export action. Click the X to close the notification; otherwise, the notification will automatically be cleared after five minutes.

Any column selections, filters, and sorting that have been applied to the table will also be applied in the CSV file.

NOTE  This action button is not available for OnDemand devices.

Requests an audit of the selected devices. When a single device is selected, a full audit will be performed. When multiple devices are selected, a delta audit will be performed.
For network devices, printers, and ESXi devices, this action button is only available if the device is assigned to a Network Node. Refer to the Assigned Network Node field in the Summary card. To see a list of supported device types, refer to Action buttons. For more information about audits, including full and delta audits and their frequency, refer to Audits.

NOTE  A full audit can also be requested on the device summary page. Refer to Request Audit.

IMPORTANT  Device audits are rate limited. Only three audits may be performed per device over a five-minute time frame. This rate limiting applies to both full and delta audits.

NOTE  Audit data is also available at the global and site levels. Refer to Alerts, Global and site-level patches summary lists, Software, and Hardware.

NOTE  Receiving messages is only supported by certain devices types. For more information, refer to Action buttons.

IMPORTANT  Privacy Mode cannot be disabled from the web interface. Once enabled, it can only be disabled by the end user on the device itself. For more information, refer to Privacy Mode.

Refer to Privacy Mode for information about this action.

NOTE  The Enable Privacy Mode action button is unavailable if none of the selected devices are a compatible type. Only Windows, macOS, and Linux laptops and desktops are supported for this action.

1. Click Enable Privacy Mode and observe the dialog box that appears.
2. If any of the selected devices are eligible to have Privacy Mode enabled, select the check box and click Enable Privacy Mode to execute the action or Cancel to close out of the dialog box.
   
   The confirmation dialog box will indicate if any of the selected devices are not eligible to have Privacy Mode enabled. Ineligible devices include those that already have Privacy Mode enabled and those that are not a compatible type. Ineligible devices will not be impacted upon clicking Enable Privacy Mode.
   
   The confirmation dialog box will indicate if none of the selected devices are eligible for this action because they already have Privacy Mode enabled. In this case, click Confirm, and the devices will remain unchanged.
   

If completed, a pop-up notification will indicate the number of devices marked to have Privacy Mode enabled.

NOTE  Once Privacy Mode is enabled, a lock icon will appear next to the device name. Refer to Devices.

NOTE  You can also enable Privacy Mode on a single device from the device summary page. Refer to Enable Privacy Mode.

NOTE  The Patch Now action button is unavailable if a single non-Windows device is selected or if all of the selected devices are non-Windows devices.

1. Click Patch Now and observe the dialog box that appears.
   In any of the following scenarios, if any of the selected devices are non-Windows devices, a warning will be displayed. The warning indicates the number of non-Windows devices that were selected and confirms that they will not be patched with the rest of the devices.
   
   • If no Patch Management policy targets the selected devices, or if the Patch Management policy targeting the selected devices is used for audit purposes only, a warning is displayed. Click OK.
     
   • If one Patch Management policy targets all of the selected devices, the name of the policy will be displayed in the dialog box. Select the I understand that this action is irreversible check box to confirm the action and click Patch to execute. Or, click Cancel to close out of the dialog box.
     
   • If multiple Patch Management policies target one or more of the selected devices, the first policy in the list (in alphabetical order) will be used by default for each targeted device. Optionally, select the Only patch devices with a single policy check box if you only wish to patch devices that are targeted by a single Patch Management policy. Otherwise, leave the check box clear. Select the I understand that this action is irreversible check box to confirm the action and click Patch to execute. Or, click Cancel to close out of the dialog box.
     
2. Once you click Patch, a dialog box will confirm that the request has been submitted successfully. The Patch Management policy will now run on the selected devices and patch installation will begin. If a device is offline, the policy will run on it when it next comes online.
   After the updates have been installed, the devices will either shut down, restart (if required), or not restart, depending on which of those settings is selected in the Patch Management policy. Refer to Power in Patch Management policy.

NOTE  You can also use the Patch Now action button on a single device on the device summary page. Refer to Patch Now.

Recommended workflow

When patching multiple devices using the Patch Now action button, the following workflow is recommended:

1. Navigate to any device list.
2. Select the Patch Status column in the Column Chooser.
3. Click the filter icon next to the Patch Status column and select the Approved Pending status.
4. Select all devices in the list.
5. Click the Row Actions icon and click Patch Now.
   
6. Confirm the action in the Patch Now dialog box as described in the preceding series of steps and click Patch.

NOTE  If you select more than one device, the remote action will run only on the devices that have Webroot SecureAnywhere Endpoint Protection installed.

NOTE  If you select more than one device, the remote action will run only on the devices that have Microsoft Defender Antivirus or Microsoft Defender for Endpoint installed.

Adds the selected device(s) to an existing group. Enter the group name and select it from the drop-down menu, then click Add. Or, click Cancel to close out of the dialog box.

NOTE  If a Site Device Group is entered and any of the selected devices are not included in the site, a message will be displayed indicating that these devices cannot be added to the Site Device Group.

NOTE  The Add button will only become available once a group has been specified.

Removes the selected device(s) from a group. Enter the group name and select it from the drop-down menu, then click Remove. Or, click Cancel to close out of the dialog box.

NOTE  The Remove button will only become available once a group the device(s) belong to has been specified.

NOTE  You can also reset all filters by using the Reset Filters button in the Filtered by bar. Refer to List of devices.