Devices - New UI

SECURITY  Refer to Sites > Devices in Permissions.

SECURITY  For the Request Audit action button, also refer to Sites > Audit in Permissions.

SECURITY  For the Quick Job, Create a Job, Patch Now, Schedule Reboot, Webroot SecureAnywhere, and Windows Defender Antivirus action buttons, also refer to Jobs > Active Jobs in Permissions.

SECURITY  For the Create a Report and Quick Report action buttons, also refer to Reports > Active Reports in Permissions.

SECURITY  For device group actions, refer to Global > Groups and Sites > Groups in Permissions.

NAVIGATION  New UI > Devices > All

NAVIGATION  New UI > Sites > Devices

NAVIGATION  New UI > Sites > All Sites > click the name of a site

About

Devices are the endpoints that are managed in your Datto RMM account. All devices are associated with a site. Refer to Sites. The Devices page displays all of your devices or a subset of your devices associated with one particular site, depending on which navigation path you chose to access the page.

Click the Add Device action button at the top of the page. For more information, refer to Adding a device - New UI.

At the top of the page, click any of the following categories to filter the list by that device type:

Category Description
Total Displays the total number of devices. This includes servers, workstations, mobile devices, network devices, printers, Datto Networking devices, Datto Continuity devices, and ESXi hosts.

IMPORTANT  The Mobile Device Management (MDM) feature is no longer available. For more information, refer to this Community post.
Server Displays the total number of servers.
Workstation Displays the total number of laptops and desktops.
Network Displays the total number of the following network device types:
• Datto Access Point
• Datto Managed Power
• Datto Switch
• Network Device (Other)
• Network Device (Router)
• Network Device (Switch)
• Network Device (UPS)
• Network Device (Firewall)
• Network Device (IP Phone)
• Network Device (NAS)
• Network Device (Network Appliance)
• Network Device (SAN)
• Printer
ESXi Displays the total number of ESXi hosts.
Filters & Groups Opens a pane on the right. The pane allows you to view a list of filters or groups depending on what is selected from the drop-down menu at the top of the pane. You may also search for a specific filter or group using the search bar. The search results will be narrowed as you type.

NOTE  Device Groups are available from the Devices page, while Site Device Groups are available from the Site Summary page. For more information about the types of filters and groups available, refer to Device Filters - New UI and Groups - New UI.

Click View next to a specific filter or group. The pane will close and you will be redirected to the list of devices targeted by that filter or group. To either remove a filter or group or to choose a new one, click Filters & Groups to open the pane. Select a new filter or group, or click Remove next to the one that is currently selected. The pane will close and you will be redirected to the list of devices. You may only select one filter or group at a time.

The Column Chooser allows you to select which columns should be visible in the list. Refer to Column Chooser field definitions for descriptions of all of the available fields. The columns are resizable.

You can filter some of the columns. The Filtered by bar displays all applied column filters. Click the X next to any filter to remove that filter or click Reset Filters to remove all filters. If no filter is applied, the Filtered by bar displays Unfiltered. The filter selection will persist the next time the page is accessed.

NOTE  You can also reset all filters by using the Reset Filters action button. Refer to Reset Filters.

The Refresh button allows you to reload the data while keeping existing filters when already configured.

The table density is set to Condensed Theme by default. To change it to Relaxed Theme, click the density toggle icon. The selection will persist across all pages.

The number of results displayed can be specified by selecting the desired number from the drop-down menu at the bottom of the table. This selection will persist the next time the page is accessed.

Various table actions are available.

The action buttons are grayed out if no row is selected or if the action is not applicable to the selected rows. The selection box allows you to select one or more rows. Select all rows shown by checking the selection box in the table header. To access all action buttons, click the Row Actions icon at the end of the row. The table below lists all available action buttons.

Action Button Description
Quick Job Refer to Quick jobs - New UI.
Create a Job Refer to Scheduled jobs - New UI.
Export Selected Rows to CSV In the confirmation dialog box, select whether to show table headers in the file by toggling the Show table headers in the exported CSV button. Select OK to download the file. Any column selections or filters that have been applied to the table will also be applied in the CSV file. A maximum number of 500 rows can be exported to a single CSV file. The Export all (max. 500) rows to CSV action is available without selecting any row in the table.
Export All (Max. 500) Rows to CSV
Quick Report Refer to Quick reports.
Create a Report Refer to Reports - New UI.
Request Audit

NOTE  This action is not available for OnDemand devices.

Requests an audit of the selected devices. When a single device is selected, a full audit will be performed. When multiple devices are selected, a delta audit will be performed.
For network devices, printers, and ESXi devices, this action is only available if the device is assigned to a Network Node. Refer to Assigned Network Node. To see a list of supported device types, refer to Action buttons. For more information about audits, including full and delta audits and their frequency, refer to Audits.

NOTE  A full audit can also be requested on the Device Summary page. Refer to Request Audit.
Move to Another Site Refer to Move to Another Site.
Send Message Refer to Send Message.

NOTE  Receiving messages is only supported by certain devices types. For more information, refer to Action buttons.
Enable Privacy Mode Refer to Enable Privacy Mode.
Patch Now Allows you to start the installation of approved patches on the selected devices via a Patch Management policy. Patch installation will begin immediately, outside of the schedule configured in the policy targeting the devices. For information about Patch Management, refer to Patch Management and Patch Management policy.

NOTE  The Patch Now action button is grayed out if a single non-Windows device is selected or if all of the selected devices are non-Windows devices.

  1. Click Patch Now and observe the dialog box that appears.
    In any of the following scenarios, if any of the selected devices are non-Windows devices, a warning will be displayed. The warning indicates the number of non-Windows devices that were selected and confirms that they will not be patched with the rest of the devices.
    • If no Patch Management policy targets the selected devices, or if the Patch Management policy targeting the selected devices is used for audit purposes only, a warning is displayed. Click OK.
    • If one Patch Management policy targets all of the selected devices, the name of the policy will be displayed in the dialog box. Select the I understand that this action is irreversible check box to confirm the action and click Patch.
    • If multiple Patch Management policies target one or more of the selected devices, the first policy in the list (in alphabetical order) will be used by default for each targeted device. Optionally, select the Only patch devices with a single policy check box if you only wish to patch devices that are targeted by a single Patch Management policy. Otherwise, leave the check box clear. Select the I understand that this action is irreversible check box to confirm the action and click Patch.
  2. Once you click Patch, a dialog box will confirm that the request has been submitted successfully. The Patch Management policy will now run on the selected devices and patch installation will begin. If a device is offline, the policy will run on it when it next comes online.
    After the updates have been installed, the devices will either shut down, restart (if required), or not restart, depending on which of those settings is selected in the Patch Management policy. Refer to Power in Patch Management policy.

NOTE  You can also use the Patch Now action button on the Device Summary page. Refer to Patch Now.

Recommended workflow

When patching multiple devices using the Patch Now action button, the following workflow is recommended:

  1. Navigate to any device list.
  2. Select the Patch Status column in the Column Chooser.
  3. Click the Filter Menu icon next to the Patch Status column and select the Approved Pending status.
  4. Select all devices in the list.
  5. Click the Row Actions icon and click Patch Now.
  6. Confirm the action in the Patch Now dialog box as described above and click Patch.
Schedule Reboot Refer to Schedule Reboot.
Delete Refer to Deleting a device - New UI.
Create a Maintenance Mode Window Places the selected devices in an unscheduled maintenance mode that will prevent alerts from being generated for a specified time frame. Refer to Create a Maintenance Mode Window.
End Maintenance Mode Windows Ends all (both unscheduled and scheduled) maintenance mode windows configured for the selected devices upon confirmation. For information about unscheduled maintenance mode, refer to Create a Maintenance Mode Window. For information about scheduled maintenance mode, refer to Maintenance policy.
Webroot SecureAnywhere This action button is available only if Webroot SecureAnywhere Endpoint Protection is installed on at least one of the selected devices. Opens a submenu that allows you to select and run remote actions on the selected devices. Refer to Webroot SecureAnywhere Endpoint Protection.

NOTE  If you select more than one device, the remote action will run only on the devices that have Webroot SecureAnywhere Endpoint Protection installed.
Windows Defender Antivirus This action button is available only if Microsoft Defender Antivirus or Microsoft Defender for Endpoint is installed on at least one of the selected devices. Opens a submenu that allows you to select and run remote actions on the selected devices. Refer to Windows Defender Antivirus.

NOTE  If you select more than one device, the remote action will run only on the devices that have Microsoft Defender Antivirus or Microsoft Defender for Endpoint installed.
Create a Device Group Creates a new group that includes the selected devices. Refer to Creating a group.
Add to Existing Device Group Adds the selected devices to an existing group. Enter the group name, then click Add, or click Cancel to return to the list of devices.

NOTE  If a Site Device Group is entered and any of the selected devices are not included in the site, a message will be displayed indicating that these devices cannot be added to the Site Device Group.

NOTE  The Add button will only become available once a group has been specified.
Remove from Existing Device Group Removes the selected devices from a group. Enter the group name, then click Remove, or click Cancel to return to the list of devices.

NOTE  The Remove button will only become available once a group has been specified.
Reset Filters Resets any of the filters applied in the table.

NOTE  You can also reset all filters by using the Reset Filters button in the Filtered by bar. Refer to List of devices.
Uncheck All Clears all selected rows. The number of selected rows is indicated in parentheses and next to the Row Actions icon.

Various remote support actions are available for online devices from any device list page. A user's security level permissions, the device's operating system, and the device type determine which actions are available. Hover over the V icon next to the remote support button to access all available actions.

To learn more about each remote support action, refer to Action buttons.