When a device is deleted, it will be removed from its current site and placed into the Deleted Devices site with a flag set on the database to uninstall the Agent from the device.
If the device is online at the time of deletion, it will recognize that it has been placed into the queue for deleted devices. The Agent will be uninstalled from the device automatically, and the device will be immediately removed from the queue for deleted devices.
If the device is offline at the time of deletion, it will remain in the queue for deleted devices. The Agent will be uninstalled from the device when it next connects to the platform.
If the device is offline when deleted and stays offline for 30 days, it will be removed from the platform before the Agent can be instructed to uninstall itself. If the device then comes back online after 30 days, the Agent will connect to the platform, and it will be added again as a new device.
NOTE If the device is deleted from a site that is then deleted from the platform and the device comes back online after 30 days, the device will be added to the Managed site created by default when you originally set up your platform.
NOTE You are not charged for devices in the queue for deleted devices. They are also ignored in reporting and filtering.
Users with Administrator security level can find the Deleted Devices page by following these steps:
- Click Sites.
- Click Manage Deletions in the upper-left corner of the page.
IMPORTANT The Manage Deletions option is only displayed for users with Administrator security level. Refer to SITES > Deleted Devices in Security Level Details - Permissions.