VNC Integration

SECURITY  To enable the integration, refer to Setup > Integrations in Permissions.

SECURITY  To access the VNC remote tool, refer to Remote control tools.

NAVIGATION  Setup > Integrations > VNC

NOTE  This setting only affects Windows devices.

1. In Datto RMM, navigate to Setup > Integrations > VNC.
2. In the Details card, click Turn On.
   
   
3. Click Confirm. A pop-up notification will indicate the integration has been enabled.
   

NOTE  This setting only affects Windows devices.

1. In Datto RMM, navigate to Setup > Integrations > VNC.
2. In the Details card, click Turn Off.
   
3. Click Confirm to execute the action or Cancel to close out of the dialog box. Confirming will remove existing VNC services implemented by Datto RMM and associated files from all devices, and the Datto RMM Agent will not download and install the VNC service on newly added devices. In addition, the Agent Browser VNC tool and Web Remote fallback to VNC on Windows 7/Windows Server 2008 R2 will not be available. Refer to VNC and Guest GPU Acceleration.
   

NOTE  If the Datto RMM Agent is uninstalled from a device, the Datto RMM implementation of VNC will also be removed from that device. However, other implementations of VNC will not be affected.

VNC does not allow user switching, and you cannot connect to a device where no user is logged in.

To learn how to change the default password used in a VNC remote takeover session, refer to Configure the Agent and Agent Browser.

Connecting to a Windows device

• The device you wish to connect to must be online.
• The VNC Integration must be enabled. Refer to Enable the VNC Integration.
• The Screen Share option must be enabled in the Remote control tools section of your security level. Refer to Remote control tools.

Connecting to a macOS device

• The device you wish to connect to must be online.
• The Screen Share option must be enabled in the Remote control tools section of your security level. Refer to Remote control tools.
• In order for VNC to function properly on macOS devices running Mojave and newer, the following applications must be listed and checked under System Preferences > Security & Privacy > Privacy in the following sections:
  • Accessibility: AEM Agent, Vine Server
  • Full Disk Access: AEM Agent, Vine Server
• If Vine Server is updated for any settings within the panes under System Preferences > Security & Privacy > Privacy, you may need to remove the AEM Agent application from the list. Then, on the next activity requiring the AEM Agent application, the device will display a pop-up notification prompting you to re-add the application in order for the changes to take effect.
• If you are connecting to a remote user's macOS device running Mojave, a pop-up notification will be displayed stating AEM Agent.app would like to control this computer using accessibility features. Direct the user to click Open System Preferences on the device and to select the application in the Privacy pane to allow interaction between their device and the Datto RMM Agent's VNC session using Vine Server. Please note that Vine Server is installed during the Agent install and runs as user (instead of root) so that the above permission can take effect.

Legacy UI

1. Navigate to a device you wish to connect to.
2. If you are on a device list page, hover over the context menu next to the device, and then hover over Remote Actions.
   If you are on the device summary page, hover over the Remote Actions button.

3. Click Remote Takeover (VNC) to initiate a connection to the device. Refer to Remote Actions.

1. Log in to the Agent Browser. Refer to Log in to the Agent Browser.
2. Search for the device. Refer to Search.
3. Connect to device so that the device is displayed in the Connected Devices area. Refer to Connect to a device.

4. Once connected, locate and click the VNC icon . Refer to Remote takeover tools.

NOTE  For further information about the Agent Browser, refer to Agent Browser and Agent Browser tools.