Datto RMM 13.7.0 release notes

Schedule*

Platform	Date	From (UTC)	To (UTC)	Duration
Syrah (APAC)	Monday, November 4, 2024	10:00	13:00	3 hrs
Zinfandel (US West)	Wednesday, November 6, 2024	08:00	11:00	3 hrs
Concord (US East)	Thursday, November 7, 2024	08:00	11:00	3 hrs
Merlot (EU2)	Thursday, November 7, 2024	18:00	21:00	3 hrs
Vidal (US East)	Monday, November 12, 2024	08:00	11:00	3 hrs
Pinotage (EU1)	Monday, November 12, 2024	18:00	21:00	3 hrs

NOTE *The schedule is subject to change. Please check the Status page for regular updates. When changes are made to the original schedule, those changes are denoted in red.

IMPORTANT This is a full platform and Agent release; therefore, partners should expect brief disconnections of the Agent during the update window.

About the release

The 13.7.0 release is the eleventh of our twelve monthly releases planned for 2024. Please see below for the highlights, along with the full list of fixes and improvements. As always, we look forward to your feedback as we continue to improve the product every single month.

New global device filters

When 13.7.0 releases, with it will come new global Default Device Filters to make it easier for administrators to manage and target devices within dashboards, reports, jobs, and policies. These filters automatically detect specific software and services, eliminating the need to create custom filters and ensuring ongoing accuracy. Preset filters will be available for RocketCyber, Datto Endpoint Backup, Datto AV, Datto EDR, Datto File Protection, and Datto Networking Devices.

Discontinuation of support for Windows 7 and Server 2008 family of operating systems

As of the 13.7.0 release, support for the Windows 7 and Server 2008 family of Windows operating systems has been formally discontinued for Datto RMM.

The list of affected operating systems is comprised of the following:

Windows 7
Windows Server 2008 and 2008 R2
Windows Small Business Server 2011
Windows Embedded Standard

From this release, quality assurance testing will no longer be carried out on this operating system family, and Datto RMM Support will be unable to provide assistance for devices running it.

In the short term, the Datto RMM Agent should remain mechanically compatible with these operating systems, but this support is no longer officially provided; it is strongly recommended to upgrade these devices to compatibility with the latest versions of Windows as soon as possible.

Advisory on Mozilla Thunderbird

Mozilla Thunderbird has been temporarily removed from Software Management because of a switchover from its Release branch to its ESR (Extended Support Release) branch.

Keeping Thunderbird in Software Management would have produced errors, as the software would be forcing a downgrade, which can result in removal of user profile data. Thunderbird will be added back to Software Management once its ESR version is greater than or equal to the version of the Release branch when the switchover occurred.

In the meantime, it is recommended that any users concerned about running the latest supported version continue to use the Mozilla Thunderbird ESR [WIN] ComStore component to force the switchover process manually.

Additions to the ComStore

We release new ComStore components and update existing ones every month. Notable additions this month include the following:

Enforce Inactivity Timeout [WIN]: Allows users to set a timeout in minutes past which point the system will return to the lock screen.
Run Ad Hoc Command (PowerShell 2-5 and Shell): Two new components for macOS, Linux, and Windows to run ad-hoc commands.

NOTE To access a full list of ComStore components, refer to List of ComStore components.

Want to know what's coming next?

Interested in what we’re currently working on and the broader roadmap vision? Check out the Datto RMM resources feed and watch the latest Quarterly Innovations Update for a glimpse into product priorities.

List of improvements and fixes

Autotask Integration

Type	Summary
Fix	Ticket creation no longer fails when toggling the Repeat or Related options and leaving them blank in the New UI.
Fix	Changing the company name in Autotask now updates the company name in the All Sites list and in site settings.

ConnectWise Manage Integration

Type	Summary
Fix	ConnectWise agreements now properly increment/decrement in more situations related to moving devices between sites.

Dashboard

Type	Summary
Fix	The Patch column in the Windows Patch Status widget no longer prioritizes disabled policies.
Fix	Drilling into the Managed Windows Defender Status widget no longer results in an error.

Device list

Type	Summary
Fix	The Device Warranty column in device lists no longer shows a day earlier when compared with the value on the device summary page if the account time zone setting is UTC-X.

Integrated Customer Billing

Type	Summary
Fix	Unit counts for billing metrics now reduce unit counts to 0 when no matching configurations exist.

KaseyaOne

Type	Summary
Fix	The Services Score metrics no longer fail to be generated on some platforms, which caused the dashboard widget in the Organization Dashboard feature in KaseyaOne to display no data.

Long-term metrics

Type	Summary
Fix	The Monitoring Performance report now shows data that represents the given day’s average usage when values are missing for part of that day.

Microsoft 365 Integration

Type	Summary
Fix	The All Tenants CSV exports no longer report an incorrect number of tenant users.
Fix	Users can now be sorted properly in the All Users list.
Fix	Sorting the All Users list now works correctly when sorting users from multiple tenants.
Fix	The Mail Nickname value now saves correctly if it varies from the User Principal Name.
Fix	The Employee hire date value properly defaults to the user creation date instead of N/A if no date is selected.
Fix	During user creation, the date format will now change based on the region selected.
Fix	Sign in Status for sign-in logs no longer displays the wrong filter when selected.

Monitoring

Type	Summary
Fix	Rate limits no longer trigger too early for non-Event Log monitors.

New UI

Type	Summary
Fix	Device lists no longer restrict the export to 250 devices during manual selection. All manually selected devices, up to the supported maximum of 500 devices, are exported before the export option is grayed out.
Fix	Querying UDF 3 and UDF 4 in global search no longer uses UDF 1 and UDF 3, respectively.
Fix	The data shown in Windows Update Server and Windows Update Status Server will no longer be presented as hyperlinks.
Fix	The UDF columns are now resizable and fixed with a default width.

Patch Management

Type	Summary
Fix	Patch Management policies scheduled to run once have been updated to include Run once followed by the scheduled run time on a device's Patch Management card and within the Windows Patch Status widget.
Fix	Hyper-V core devices now correctly show patch status on reports and exports.

Reports

Type	Summary
Fix	Scheduled reports no longer run twice when the report completion happens within the same minute as the start time.

Saved views

Type	Summary
Fix	An error is no longer displayed related to saved views when navigating from the Jobs page to the Devices page.

Software Management

Type	Summary
Fix	The Software Management Status no longer remains as Install Error when the software is no longer installed and the managed action was changed from Auto approve and install if not present to Auto approved.
Fix	32-bit software that is skipped is now properly marked as Compliant in the Software card on the device summary page.

Web Remote

Type	Summary
Fix	The Autotask companion ticket time counter no longer resets if you log out of the end-client device or if you trigger a reboot via the Web Remote session.
Fix	Caps lock no longer affects the case of pasted data from the clipboard via Web Remote.
Fix	Various changes related to lost connection and timeout errors have been implemented to improve the connection success rate. Timeout errors have been addressed by our operations team with positive results, and further changes have been implemented related to Windows session ID detection logic.

ComStore updates

IMPORTANT This table does not list updates for components that are installed via Software Management.