Licensing and billing - Legacy UI

SECURITY  Refer to SETUP > Billing in Security Level Details - Permissions

NAVIGATION  Legacy UI > Setup > Billing

Refer to Licenses.

About

On the Billing page, you can review the details of your Datto RMM account and access the Billing Portal to pay your invoices.

Field Description
Account Name The name of the company Datto is billing for Datto RMM.
Account ID The unique identifier of your Datto RMM account.
Account Status Indicates the status of your account:
• Trial
• Full
• Expired
• Suspended
• Closed
Managed Devices The number of Managed devices used of your device limit.

The following device types consume Managed device licenses:

  • Servers, desktops, and laptops with a Managed Agent installed
  • Managed network devices, printers, and ESXi devices

NOTE  Datto Networking and Datto Continuity devices do not count toward your Managed device limit.

When your account exceeds its Managed device, Advanced Software Management, and/or Ransomware Detection license limit, a warning banner appears. Click Go to Licenses to self-provision additional licenses.
To learn how to self-provision additional licenses without contacting Datto, refer to Licenses.
Alternatively, click the Request Subscription Increase link to increase the number of devices. A member of our Sales Team will contact you shortly.
OnDemand Devices The number of OnDemand devices used.

NOTE  OnDemand devices have their own license type and do not count toward your Managed device limit. For information about OnDemand license limit and pricing, please contact your account manager.
  1. Click the View and Pay Your Invoices hyperlink to open Datto Partner Portal.
  2. Log in and navigate to Purchasing & Billing where you can access and pay your invoices.

NOTE  If you can log in to Datto Partner Portal but do not have access to Purchasing & Billing, or if you receive an Account Disabled message after clicking the link, contact your account manager.

NOTE  To learn how to bill efficiently and accurately for services you provide to your customers, refer to Integrated Customer Billing via Autotask and Kaseya BMS.

This functionality has been deprecated. For information about how to access and pay your invoices, refer to Billing in Datto Partner Portal.

How to...

You can self-provision additional licenses on the Licenses page in the New UI. Refer to Licenses.

NOTE  Datto RMM has a 10% buffer to ensure that you don't lose connectivity to your devices when your account has reached its limit. However, any devices added above that buffer will not be able to connect to the Datto RMM platform, and an error message will be logged in the Datto RMM Agent log file. Refer to Agent log files.

Refer to Decreasing your licenses.