Licenses - New UI

SECURITY  Refer to SETUP > Billing in Security Level Details - Permissions.

NAVIGATION  New UI > Setup > Licenses

About

All accounts in Datto RMM have a license limit. The initial license limit is set when you sign up for an account; however, you can add additional managed device and Ransomware Detection licenses to your account on the Licenses page in the New UI.

On the Licenses page, you can perform the following actions:

Once additional licenses are added, the license count gets updated on the Setup > Billing page in the current UI as well where you can view and pay invoices. Refer to Licensing and billing.

NOTE  If you have a trial account or if you have any questions about self-provisioning additional licenses, please contact your Account Manager.

VIDEO  Watch this video in which Product Manager Frederick Bendžius-Drennan takes you through this feature.

Overutilization of licenses

When your account exceeds either its managed device or Ransomware Detection license limit (or both), both the current UI and the New UI will inform you about this by displaying a banner. Click the Go to Licenses button to self-provision additional licenses. Refer to Add managed device licenses and Enable Ransomware Detection and add licenses.

NOTE  The Datto Networking Integration is free of charge, and Datto Networking devices do not count toward your managed device limit.

NOTE  Datto RMM has a 10% buffer to ensure that you don't lose connectivity to your devices when your account has reached its limit. However, any devices added above that buffer will not be able to connect to the Datto RMM platform, and an error message will be logged in the Datto RMM Agent log file. Refer to Agent log files.

How to...

  1. Navigate to the Licenses page and click Add More Licenses in the Managed Devices section.

  2. Enter the number of licenses you would like to add (minimum amount: 10, maximum amount: 10,000).

    NOTE  A message confirming the license count change will be displayed.

  3. Read the terms regarding the purchase and select the I acknowledge I have read and understand the statement above check box.

  4. Click Add Additional Licenses Now. Licenses are made immediately available for use once added.

NOTE  For general information about Ransomware Detection in Datto RMM, refer to Ransomware Detection.

  1. Navigate to the Licenses page.
  2. If Ransomware Detection has not yet been enabled for your Datto RMM account, click Enable Ransomware Detection in the Ransomware Detection section. The following information will be displayed:

    If Ransomware Detection has already been enabled for your Datto RMM account, click Add More Licenses in the Ransomware Detection section.

  3. Enter the number of licenses you would like to add (minimum amount: 10, maximum amount: 10,000).

    NOTE  A message confirming the license count change will be displayed.

  4. Read the terms regarding the purchase and select the I acknowledge I have read and understand the statement above check box.

  5. Click Add Additional Licenses Now. Licenses are made immediately available for use once added.

NOTE  Once Ransomware Detection is enabled and licenses are added, you can set up a Ransomware monitor. Click the Configure Ransomware Monitor button in the Ransomware Detection section to learn how. For more information, refer to Ransomware monitor.

Contact your Account Manager if you would like to decrease your licenses as this option is not available on the Licenses page.