Licenses - New UI


All accounts in Datto RMM have a license limit. The initial license limit is set when you sign up for an account; however, you can manage your licenses on the Licenses page in the New UI.

  • Managed and OnDemand devices: Review your current Managed device license count and usage as well as your current OnDemand device license usage. To self-provision additional managed licenses, refer to Add Managed device licenses.
  • NOTE  OnDemand devices have their own license type and do not count toward your Managed device limit.

  • Ransomware Detection: Review your current Ransomware Detection license count and usage. To self-provision additional Ransomware Detection licenses, refer to Add Ransomware Detection licenses.

NOTE  The Licenses in use count for Ransomware Detection displays the number of devices that have an active (enabled) Ransomware monitor.

  • Datto EDR: Review your total Datto Endpoint Detection and Response (EDR) license usage as well as your free license, trial license, and billable license usage. Click Protect Devices to create or edit an Endpoint Security policy and configure Datto EDR. Refer to Datto EDR in Endpoint Security policy.

NOTE  The Licenses in use count for Datto EDR displays the number of devices that have an active (enabled) Threat Detection monitor.

NOTE  If Datto EDR has not yet been enabled for your Datto RMM account, refer to Get started with Datto EDR.

When additional licenses are added, Administrators will receive an email confirmation stating which user purchased the licenses, the type and number of licenses added, and the total number of licenses on the account. Administrators will also receive an email when a feature is enabled.

NOTE  When Managed device licenses are added, the license count will get updated on the Setup > Billing page in the legacy UI as well. Refer to Licensing and billing.

NOTE  If you have a trial account, or if you have any questions about self-provisioning additional licenses, please contact your Account Manager.

How to...