Licenses - New UI

SECURITY  Refer to Setup > Billing in Permissions.

NAVIGATION  New UI > Setup > Licenses

About

All accounts in Datto RMM have a license limit. The initial license limit is set when you sign up for an account; however, you can add additional Managed device licenses, Ransomware Detection licenses, and Datto Endpoint Detection and Response (EDR) licenses to your account on the Licenses page in the New UI.

On the Licenses page, you can perform the following actions:

  • Review your current Managed device license count and usage as well as your current OnDemand device license usage. To self-provision additional managed licenses, refer to Add Managed device licenses.

    • NOTE  OnDemand devices have their own license type and do not count toward your Managed device limit.

  • Review your current Ransomware Detection license count and usage. To self-provision additional Ransomware Detection licenses, refer to Add Ransomware Detection licenses.

NOTE  The Licenses in use count for Ransomware Detection displays the number of devices that have an active (enabled) Ransomware monitor.

  • Review your total Datto EDR license usage as well as your free license, trial license, and billable license usage. Click Protect Devices to create or edit an Endpoint Security policy and configure Datto EDR. Refer to Datto EDR in Endpoint Security policy.

NOTE  The Licenses in use count for Datto EDR displays the number of devices that have an active (enabled) Threat Detection monitor.

When additional licenses are added, Administrators will receive an email confirmation stating which user purchased the licenses, the type and number of licenses added, and the total number of licenses on the account. Administrators will also receive an email when a feature is enabled.

NOTE  When Managed device licenses are added, the license count will get updated on the Setup > Billing page in the legacy UI as well. Refer to Licensing and billing.

NOTE  If you have a trial account, or if you have any questions about self-provisioning additional licenses or enabling Datto EDR, please contact your Account Manager.

Overutilization of licenses

When your account exceeds either its Managed device or Ransomware Detection license limit (or both), both the legacy UI and the New UI will inform you about this by displaying a banner. Click the Go to Licenses button to self-provision additional licenses. Refer to Add Managed device licenses and Add Ransomware Detection licenses.

NOTE  The Datto Continuity Integration and Datto Networking Integration are free of charge. Datto Continuity and Datto Networking devices do not count toward your Managed device limit. Refer to Datto Continuity Integration and Datto Networking Integration.

NOTE  Datto RMM has a 10% buffer to ensure that you don't lose connectivity to your devices when your account has reached its limit. However, any devices added above that buffer will not be able to connect to the Datto RMM platform, and an error message will be logged in the Datto RMM Agent log file. Refer to Agent log files.

How to...

  1. Navigate to the Licenses page, and click Add More Licenses in the Managed device licenses card.

  2. Enter the number of licenses you would like to add (minimum amount: 10, maximum amount: 10,000).

    NOTE  A message confirming the license count change will be displayed.

  3. Read the terms regarding the purchase, and select the I acknowledge I have read and understand the statement above check box.

  4. Click Add Licenses. Licenses are made immediately available for use once added.

IMPORTANT  Adding Ransomware Detection licenses will be disabled from December 15, 2022 until January 2, 2023. During this period, the Add More Licenses button will be hidden in the Licenses > Ransomware Detection card.

NOTE  For general information about Ransomware Detection in Datto RMM, refer to Ransomware Detection.

  1. Navigate to the Licenses page, and click Add More Licenses in the Ransomware Detection licenses card.

  2. Enter the number of licenses you would like to add (minimum amount: 10, maximum amount: 10,000).

    NOTE  A message confirming the license count change will be displayed.

  3. Read the terms regarding the purchase, and select the I acknowledge I have read and understand the statement above check box.

  4. Click Add Licenses. Licenses are made immediately available for use once added.

NOTE  Once Ransomware Detection licenses are added, you can set up a Ransomware monitor. For information, refer to Ransomware monitor.

NOTE  The Licenses in use count for Ransomware Detection displays the number of devices that have an active (enabled) Ransomware monitor.

Contact your Account Manager if you would like to decrease your licenses as this option is not available on the Licenses page.