Datto RMM overview

About Remote Monitoring and Management (RMM)

A remote monitoring and management (RMM) software application enables managed IT service providers (MSPs) to remotely and proactively monitor their customers' networks and computers.

Data about the remote devices, also known as endpoints, is collected by a lightweight software program called the Agent. The Agent then communicates this data to the RMM application. The service provider has access to this information via the web interface.

With an RMM solution, you can collect information about the customers' network, hardware, and software. You can also remotely support customers, proactively monitor every endpoint, deploy patches, create alerts and tickets when issues arise, schedule maintenance jobs, and more. You can stay ahead of issues and resolve them without going on site, often before your customers are aware of a problem.

Datto RMM web interface and Agent

Datto RMM consists of two separate applications: the web interface and the Agent.

Datto RMM configuration

Before you begin using Datto RMM, we recommend that you perform a few configuration steps. You should make sure that you are hosted on the right platform, add a number of IP addresses and URLs to the allowlist, and learn about supported operating systems and requirements for the Agent. To learn more about the requirements and settings, refer to Setting up Datto RMM.

Integrations

Datto offers complete solutions for RMM and IT Business Management. Our products can be used as integrated solutions or as stand-alone products.

  • For an overview of the integrations of Datto products, refer to Integrations.
  • For an overview of other tools that have integrated with Datto RMM, refer to Third-party integrations.