Global Settings

PERMISSIONS  Refer to Setup > Global Settings in Permissions.

NAVIGATION  Setup > Global Settings

This section allows you to control access to your Datto RMM account. Turn the options on or off as required or edit the Restricted IP List. Configure the fields and click Save. Click Confirm to execute the action or Cancel to close out of the dialog box. To discard the changes, click Cancel.

This section allows you to set the amount of time that a user can be inactive before they are automatically logged out of Datto RMM: 

NOTE  Full-screen dashboards are excluded from the inactivity timer. For information about using dashboards in full-screen mode, refer to Dashboards toolbar.

This section allows you to define how Agents communicate with the platform and perform network scans. Configure the fields and click Save. Click Confirm to execute the action or Cancel to close out of the dialog box. To discard the changes, click Cancel.

This section allows you to specify a From Name and a Reply-To Address for email notifications sent by your Datto RMM account. These will be used in the From and To fields for response emails only. Configure the fields and click Save. To discard the changes, click Cancel.

NOTE  The Email Settings section can be saved if both fields contain values, if both fields are empty, or if the Reply-To Address field contains a valid email address and the From Name field is empty.
The Email Settings section cannot be saved if the From Name field contains a value and the Reply-To Address field is empty.

This section allows you to specify one or more email recipients and define what type of email notifications they should receive.

NOTE  The user who registered the account is added as an email recipient by default, and all notification types are selected for this user.

NOTE  Email recipients of a particular site can be specified in the Email Recipients section in Creating or editing a site or the Email Recipients section in Site Settings.

To delete an email recipient, click the delete icon at the end of the row. To add one, click Add Email Recipient. Configure the fields and click Save. Click Confirm to execute the action or Cancel to close out of the dialog box. To discard the changes, click Cancel.

You can specify variables that can be used when writing custom components. The variables can be defined with a specific value that the Agent will use when executing the script. How you refer to the variables in your script will be defined by the scripting language you apply (for example, in batch scripts, you can refer to a variable in the format of %VariableName%).

NOTE  Global variables used in components will be passed to jobs and monitors but will be overridden by site variables of the same name. You can specify site variables on the Site Settings page. Refer to Variables. You can also update multiple sites' variables in bulk using a CSV template. Refer to the Import Site Variables section of Global Settings.

To delete a variable, click the delete icon at the end of the row. To add one, click Add Variable. Configure the fields and click Save. Click Confirm to execute the action or Cancel to close out of the dialog box. To discard the changes, click Cancel.

Update one or more of your Managed sites' existing variables or add new variables by uploading a CSV file.

NOTE  Sites with OnDemand devices cannot be updated with variables.

You can upload any file with the .csv extension saved on your device. You may opt to use the pre-populated CSV template that contains every site you have permission to view in your Datto RMM account. The template is useful for quickly adding a single variable or for adding multiple variables at once to any number of sites. Complete the following steps to download, edit, and upload the site variables CSV template:

1. Click Download Template.
2. Open the CSV file you downloaded, and add the following information:

NOTE  The variable_name and variable_value values in the CSV file are both mandatory in order for a site variable to be successfully imported.

NOTE  In order for the import to be successful, the column headings must not be edited or rearranged.

4. Save the file in CSV format.
5. Click Import, and select the file you have just saved.
6. Click Upload, and you will see a message that the site variables uploaded successfully. Or, click Cancel to remove any selected file.

NOTE  The Upload button is unavailable until a valid CSV file is imported.

The variables will appear in the Variables section in Site Settings.

This section allows you to rename the default label of 30 user-defined fields (UDFs). The UDFs can be populated with information that is not picked up in the device audit to provide additional targeting for jobs and policies. You can enter and edit UDF information manually on the Device summary page, or it can be populated by the Datto RMM Agent. For further information, refer to User-defined fields.

IMPORTANT  UDF 1 is set to display a notice when a device has been isolated using the standalone Datto RMM Ransomware Detection, and will overwrite any other data stored in that UDF. Refer to Standalone Datto RMM Ransomware Detection.

To rename a default UDF label, update the Global Label field. The change will be saved automatically.

NOTE  UDF labels have a limit of 22 characters.

NOTE  UDFs have a limit of 255 characters.

To reset a UDF label to its default value, click the Reset to default value icon at the end of the row.