Datto RMM 12.5.0 release notes


Platform Date From (UTC) To (UTC) Duration
Syrah (APAC) Monday, November 6, 2023 10:00 13:00 3 hrs
Zinfandel (US West) Wednesday, November 8, 2023 09:00 12:00 3 hrs
Concord (US East) Thursday, November 9, 2023 09:00 12:00 3 hrs
Merlot (EU2) Thursday, November 9, 2023 18:00 21:00 3 hrs
Vidal (US East) Monday, November 13, 2023 09:00 12:00 3 hrs
Pinotage (EU1) Monday, November 13, 2023 18:00 21:00 3 hrs

NOTE  *The schedule is subject to change. Please check the Status Page for regular updates.

IMPORTANT  This is a full platform and Agent release; therefore, partners should expect brief disconnections of the Agent during the update window.

About the release

The 12.5.0 release is the eleventh of our twelve monthly releases planned for 2023. Please see below for the highlights, along with the full list of fixes and improvements. As always, we look forward to your feedback as we continue to improve the product every single month.

Autotask Integration setup in the New UI

You can now set up the Autotask Integration in the New UI within Setup > Integrations. This configuration brings massive usability improvements compared to the legacy UI setup page. Clarity and intuitive usage are the heart of the new design. Refer to Autotask Integration.

Highlights include the following:

  • New tab layout keeps each area of the integration cleanly organized.

  • Significant performance improvements when using the site mapping analysis tool to automatically match Autotask companies to sites. Refer to Configure organization (site) mapping.
  • What’s Next? tab with guidance and video tutorials on how to get the most out of the Autotask Integration.
  • Color-coding, quick filters, and apply-to-all utilities help get the job done faster.

Web Remote: Additional Autotask companion actions

We have extended the Web Remote Autotask companion to put some essential tools into technicians’ hands and provide some brand new workflow possibilities:

  • Add a note to the Autotask ticket: Not all updates need a time entry. This feature allows a simple text note to be added to a ticket. Choose between an internal note or customer-facing note. Refer to Managing Autotask tickets from Web Remote.
  • Add a local file to the Autotask ticket: This is a quick way to attach a file local to the technician’s machine to the ticket. Refer to Managing Autotask tickets from Web Remote.
  • Add a screenshot of the remote machine to the Autotask ticket: A great way to capture an error message or a software configuration page without writing it out by hand. Refer to Managing Autotask tickets from Web Remote.
  • Create a new ticket from the Change Ticket button: If you don’t have an existing ticket in Autotask to attach your time entry back to, this ticket will be made using the End Client Agent monitor settings on the Autotask Integration setup page. Refer to Creating an Autotask ticket from Web Remote.

As we continue to make additions to the Autotask companion in Web Remote, we would love to hear your thoughts on what else you would like from this tool. Submit your feedback through this form or via the Send Feedback button within Datto RMM. Refer to Sending feedback.

Microsoft 365 Integration

IMPORTANT  We're excited to introduce performance enhancements in the current 12.5.0 release of our Microsoft 365 Integration. To fully benefit from these changes, please refresh the All Tenants page and All Users page in your browser to update the lists of tenants and users. If the refresh does not populate results, follow these steps:

  1. Navigate to Setup > Integrations > Microsoft 365.
  2. In the Authenticate tab selected by default, click Turn Off.
  3. Turn the integration back on, insert a dummy value in the Tenant ID field, and click Save. You will receive a message stating, "Unable to save Microsoft 365 configuration details. Please try again."
  4. Enter your real tenant ID and click Save. Initially, the Tenants tab will be empty, but the list of tenants should appear within five minutes.
  5. Re-sync your tenants. For instructions, refer to Sync Microsoft 365 client tenants to Datto RMM.
  6. Return to the All Tenants and All Users pages in the Microsoft 365 menu, which may also require up to five minutes to populate results.

Once you have completed these steps, subsequent actions will allow you to experience the performance enhancements introduced in this release.

Thank you for your cooperation. If you encounter any issues or have questions, don't hesitate to reach out.

Release updates

The 12.5.0 release contains some major foundational architecture changes to improve performance and streamline the experience. Refer to Microsoft 365 Integration.

  • Data persistence: We have created a persistence layer in our architecture where we store Microsoft 365 data in our database. Previously, we called all the APIs fresh every time, which resulted in the Datto RMM web interface being able to load only as fast as the Microsoft Graph API could run. With this persistence layer, the web interface will pull data from the backend with backend jobs running in the background to keep it fresh. Additionally, we have introduced data encryption at REST to remain GDPR-compliant.
  • Improved user information: To streamline the experience, we have cleaned up the Microsoft 365 data we are displaying and added more relevant information, such as the last password reset, risky user, licenses, and more. Additionally, we have rebuilt our device linking logic by making changes on the Agent to detect if the device is AD Joined. With this change, we will be able to have a bi-directional link between the device details page and user details page in a future release.
  • “Pending Sync” issue: While we continue to work through the Pending Sync, we have implemented a database cleanup when the integration is turned off, which will reset everything and allow you to re-integrate. Additionally, we have implemented improvements for better handling of API calls to Microsoft around timeouts and retries as well as better logging for the Datto RMM Support team to help with debugging.

Maintenance mode option for Patch Management policy

You can now automatically enable maintenance mode on targeted devices for the duration of a patch window to suppress alerts that would otherwise be generated. Refer to Monitoring Maintenance Window in Patch Management policy.

Uninstalling software from global and site-level pages

An Uninstall button has been added to Software pages at the global and site levels to allow MSI-based Windows software to be removed from multiple devices with a single action. Refer to Software and Column Chooser - Software.

Updated Add Licenses page

The Add Licenses page for Datto RMM and Ransomware Detection now more clearly shows usage before and after the transaction to help prevent purchasing mistakes. Refer to Add Managed device licenses and Add Ransomware Detection licenses.

Portuguese (Brazilian) language support

Portuguese (Brazilian) is now a supported language in Datto RMM. This addition does not apply to the legacy UI or to reports. Refer to User Language in My Settings.

Email notifications linked to the New UI

All email notification hyperlinks now point to the relevant page in the New UI. This change also reflects any New UI custom branding. Customers without updated New UI branding will see the default branding. Refer to Branding.

Updated "Show New UI by Default" setting for all users

Our metrics show that most users prefer the New UI for their default login experience by a ratio of almost 3:1. As all email links now redirect users to the New UI, we've decided to again encourage remaining users to give it a try.

The process will transpire as follows:

  • On Wednesday, November 1, users who still have the legacy UI set as their default login experience will be invited via a message to try the New UI.
  • The message will also inform that on November 29, the New UI will be automatically set as the default login experience for all users, with a link provided to learn more.
  • It is made clear that the legacy UI will remain accessible until the New UI transition is complete in 2024.
  • This message will repeat weekly until the login preference is changed for all users.

Additions to the ComStore

We release new ComStore components and update existing ones every month. Notable additions this month include the following:

  • Write Data to/Clear UDF: Reduxed version of a previous component with better support for clearing UDFs.
  • Uninstall Microsoft Store apps: Can be used to audit for Microsoft Store app IDs and, once they have been gathered, re-used to remove them. Use with caution.

New ComStore integrations

  • RMMMax: Many new components as part of an integration with RMMMax.com.
  • Datto Endpoint Backup: The new name for Datto Cloud Continuity.

Note for Bitdefender-integrated partners

The manner in which accounts integrate with Bitdefender will soon change. Review Bitdefender's instructions on reconfiguring your account for the new integration before the changeover on November 30.

NOTE  To access a full list of ComStore components, refer to List of ComStore components.

Want to know what's coming next?

Interested in what we’re currently working on and the broader roadmap? Check out this post in the Kaseya Community for more information on our broader roadmap vision, what we’re currently working on, and priorities for upcoming releases!

List of improvements and fixes in this release

Activity Log

Type Case ID Summary
Fix RMM-16992 The Activity Log now includes all users added or removed from a security level while editing.
Foundation RMM-16874 Scheduled job and report activity log entries have been updated to show the next run date.


Type Case ID Summary
Foundation RMM-19141 TLS 1.3 has been enabled for use on supported operating systems. Refer to Agent and Web Remote security.
Fix RMM-18975 The Agent update retry logic has been changed from a fixed two-hour delay to a random delay of between 90 and 150 minutes if an HTTP error occurs.


Type Case ID Summary
Foundation RMM-18990 The Agent audit logic has been improved to avoid unnecessary full audits when certain errors occur.


Type Case ID Summary
Fix RMM-18861 The Component Library is now properly displayed in job and monitor detail panes after previously being inaccessible due to security level or other restrictions.

Datto Networking Integration

Type Case ID Summary
Fix RMM-15297 A correctly configured Datto Networking Integration will now populate all networks as displayed in the Datto Partner Portal.


Type Case ID Summary
Fix RMM-18698 Available SNMP data is now populated in columns on filter results pages.
Fix RMM-17151 The Site Device Group filter results are now correct in the New UI.
Fix RMM-18769 The filter detail pane has been updated to display a complete list of all policy associations.
Fix RMM-19215 The Name column filter on the Policies page now correctly displays matching policy names when searching.
Fix RMM-19194 The Type column filter in the Network Discovery device list no longer selects all options when a second option is chosen.

Long-term metrics

Type Case ID Summary
Fix RMM-19213 The Metrics card on the Device Summary page has been updated to properly display gaps from offline events when viewing narrow and wider time frames.


Type Case ID Summary
Foundation RMM-19026 Monitor resource usage has been reduced to improve Agent reliability and reduce timeouts.
Foundation RMM-19031 Monitoring has been optimized so the Agent can recover faster in the event of an error to reduce the number of lost metric values.


Type Case ID Summary
Fix RMM-16662 Database maintenance was carried out to ensure Patch Management Activity reports no longer fail to generate due to a timeout while querying data.
Fix RMM-18796 Report targets using Global Default - All Sites no longer switch to a site default filter upon saving.

Security Levels

Type Case ID Summary
Foundation RMM-14898 Users with access to only specific device groups will no longer see devices outside of their device groups that exist in sites to which the user has limited access.

Web Remote

Type Case ID Summary
Foundation RMM-19072 Web Remote now checks the operating system version to avoid graphics support errors on unsupported systems.

ComStore updates

IMPORTANT  This table does not list updates for components that are installed via Software Management.

NOTE  To access a full list of ComStore components, refer to List of ComStore components.

Component Name Platform New/Updated/Removed Description
Audit OS Time Zone Windows New Places the device's Time Zone into a UDF.
RMMMax BitLocker Collection Windows New Integration components for the RMMMax Service.
RMMMax BleachBit Collection Windows New
RMMMax Chocolatey Collection Windows New
RMMMax Defender Collection Windows New
RMMMax Device State Collection Windows New
RMMMax HomeBrew Collection macOS
RMMMax Linux Update Collection Linux New
RMMMax SurfLog Collection Windows New
Write Data to/Clear UDF Windows New Component remade to be more robust.
Write Data to UDF Windows Removed
Uninstall Microsoft Store Apps Windows New Audits and removes Windows Store apps.
Please use this tool sparingly.
Windows 11: Upgrade via ISO Windows Updated Bugfixes.
Microsoft Office 365 Configuration Tool Windows Updated MatchOS language tag no longer added by default.
Reboot If Required Windows Updated Added StdOut to indicate when a device does not need rebooting.
Datto Endpoint Backup (for PCs & Servers) Agent Windows Updated Renamed and updated to serve latest builds.
Internet Connection Checkup Windows Updated Changed SpeedTest binary.
Potentially Unwanted Remote Support Software Scanner Windows Updated Bugfixes.
Sophos Central Status Monitor Windows Updated Vendor update.
Splashtop Streamer Pre-Installer Windows Updated Persistent banner option enabled by default.
Monitor WinGet Application Updates Windows Updated Refer to the CyberDrain Components tab of the spreadsheet in the following topic: List of ComStore components.
Monitor Local Admin Group Windows Updated
Monitor Azure FileShares Windows Updated
Execute Dell Command Updates - No reboot (DCU 3.1-5.0) Windows Updated
Execute Dell Command Updates (DCU 3.1-5.0) Windows Updated
Monitor Dell Driver Updates (DCU 5.0) Windows Updated
Enable NuGet PowerShell Provider Windows Updated
M365: Disable User Application Consent Windows Removed Removed pending script updates.
Monitor Office365 Modern Authentication Windows Removed
Monitor Office365 Suspicious Login Locations Windows Removed