Datto RMM 13.6.0 release notes
Schedule*
| Platform | Date | From (UTC) | To (UTC) | Duration |
|---|---|---|---|---|
| Syrah (APAC) | Monday, October 14, 2024 | 10:00 | 13:00 | 3 hrs |
| Zinfandel (US West) | Wednesday, October 16, 2024 | 08:00 | 11:00 | 3 hrs |
| Concord (US East) | Thursday, October 17, 2024 | 08:00 | 11:00 | 3 hrs |
| Merlot (EU2) | Thursday, October 17, 2024 | 18:00 | 21:00 | 3 hrs |
| Vidal (US East) | Monday, October 21, 2024 | 08:00 | 11:00 | 3 hrs |
| Pinotage (EU1) | Monday, October 21, 2024 | 18:00 | 21:00 | 3 hrs |
NOTE *The schedule is subject to change. Please check the Status page for regular updates. When changes are made to the original schedule, those changes are denoted in red.
IMPORTANT This is a full platform and Agent release; therefore, partners should expect brief disconnections of the Agent during the update window.
About the release
The 13.6.0 release is the tenth of our twelve monthly releases planned for 2024. Please see below for the highlights, along with the full list of fixes and improvements. As always, we look forward to your feedback as we continue to improve the product every single month.
Autotask Integration: Site mapping performance improvement
Site mapping for the Autotask Integration now performs more efficiently for accounts with thousands of companies.
This update resolves the issue that could cause the Sites tab to spin for extended periods of time without loading results.
With reduced load times, users can now access site data more quickly and reliably, improving workflow efficiency and saving time.
Datto EDR and Datto AV Integration: API key validation for deregistration
Previously, users were unable to deregister the Datto EDR Integration when their API key was invalid, leading to failed requests.
To address this, the deregistration process has been updated to require users to reenter their API key.
This improvement ensures the integration can be properly deregistered, preventing issues during reregistrations, especially in troubleshooting or migration scenarios.
Refer to Disable the Datto EDR Integration in Datto RMM.
Improved Datto EDR and Ransomware Detection status accuracy
Datto RMM has implemented extra checks to ensure the web interface reflects accurate Datto EDR and Ransomware Detection statuses. Now, certain sets of conditions must be met for the statuses to be reported as Active on the platform. Refer to RWD Status in Column Chooser - Devices and Ransomware Status in Widget Library.
Patch approval override visibility
When a patch is manually approved at the device level, users previously lost visibility of its overridden status.
A new column has been added to indicate when a patch has been manually overridden, including filtering and sorting options based on the override status, for ease of management and visibility. Refer to Patches summary list.
Software Management: Improved process execution handling
ComStore components used by the standard Software Management policy now include a -wait flag in PowerShell's Start-Process cmdlet to ensure proper execution and prevent premature cleanup of the working directory. Refer to Software Management.
Enhanced network interface information available via the API
New functionality has been added to the public API, offering more efficient access to network interface information.
This update allows you to retrieve device network interface details in bulk, including previously unavailable information about the connection type.
The connection type is now included in the network interface data available via the /v2/audit/device/[deviceUid] API endpoint, giving greater visibility into how devices are connecting.
A new API endpoint, /v2/site/[siteUid]/devices/network-interface, has been introduced, enabling you to query all network interface information for all devices within a site.
Datto EDR agent integrity check
To further strengthen the security posture of Datto EDR, Datto RMM now performs an integrity check on the Datto EDR agent to ensure everything is running as expected. If necessary, a service restart or even a reinstallation will be performed to ensure that jointly managed devices remain fully protected at all times.
New best practices resources
Patch Management
Refer to Best practices for Patch Management to learn how to use the Patch Management and Windows Update policies to control how your Windows PCs download, install, and report back data on Windows updates. This updated guide is intended for users who are new to Datto RMM, but the information may be relevant to users looking to refine their existing setups.
Security levels in co-managed environments
Refer to Potential configurations for co-managed environments in Security levels to review recommended security level configurations for users in your environment who require access to Datto RMM for specific purposes (for example, L1 technicians versus L3 technicians).
More best practices
Review other new and existing Best practices guides.
Advanced Software Management: September updates
Discontinued titles
- Python 3.10 (32-bit)
- Python 3.10 (64-bit)
- Python 3.11 (32-bit)
- Python 3.11 (64-bit)
During software installation and updates, Advanced Software Management no longer closes applications currently in use by the end user. Microsoft 365 applications have been updated to reflect this change, and Datto RMM plans to extend this capability to other applications managed by Advanced Software Management in the future.
Additions to the ComStore
We release new ComStore components and update existing ones every month. Notable additions this month include the following:
- User Activity Monitor and OneDrive Sync Status Monitor: Both of these components use CreateProcessAsUser. Datto RMM now uses precompiled DLLs for this function, eliminating the need for PowerShell to compile it every time. These ComStore scripts provide a smoother experience for ThreatLocker users.
- CylancePROTECT and CylanceOPTICS integration: A formal business integration with BlackBerry serves Cylance from the ComStore. Currently, this integration extends as far as deployment for macOS and Windows.
NOTE To access a full list of ComStore components, refer to List of ComStore components.
Want to know what's coming next?
Interested in what we’re currently working on and the broader roadmap vision? Check out the Datto RMM resources feed and watch the latest Quarterly Innovations Update for a glimpse into product priorities.
List of improvements and fixes
Alerts
| Type | Summary |
|---|---|
| Foundation | Alert diagnostics larger than 1 MB will now be truncated to ensure proper display in the web interface. |
Autotask Integration
| Type | Summary |
|---|---|
| Fix | The Settings page for a site now includes the Autotask company type within the mapping configuration. |
| Fix | Manually mapping macOS and Linux devices using the manual mapping tool on the device summary page no longer throws an error. |
ComStore
| Type | Summary |
|---|---|
| Fix | Community ComStore links have been updated to point to Kaseya Community. |
Datto EDR and Datto AV Integration
| Type | Summary |
|---|---|
| Fix | Disabling the Datto EDR Integration within Datto RMM will now effectively disable the integration even if the connected Datto EDR tenant has been changed since the initial setup. |
Endpoint Security
| Type | Summary |
|---|---|
| Fix | Customized Windows Defender AV settings will now be saved when copying an Endpoint Security policy without having to modify the section prior to saving. |
|
Fix |
Devices added to the Disable Devices list in an Endpoint Security policy are now correctly excluded from the policy after saving. |
Filters
| Type | Summary |
|---|---|
| Fix | The default Offline > 1 Week filter now functions correctly without errors and returns accurate results. |
Integrated Customer Billing
| Type | Summary |
|---|---|
| Fix | The combined DesktopAndLaptopMetric billing type for Integrated Customer Billing is now correctly transmitting data for use. Refer to Integrated Customer Billing via Autotask and Kaseya BMS. |
Long-term metrics
| Type | Summary |
|---|---|
| Fix | Device metrics will now be displayed for devices that have been deleted and subsequently re-added. |
|
Fix |
Device metrics will now be displayed for a device after it has been relocated to a different site. NOTE Only metrics collected in the future will appear for these devices; all previous metrics will stay linked to the device's original site and will be visible if it is moved back. |
Microsoft 365 Integration
| Type | Summary |
|---|---|
|
Fix |
Attempting to sync already synced tenants and unsync already unsycned tenants no longer causes infinite polling loops. |
|
Fix |
A recently visited user display name in the left navigation menu is now instantly updated if the display name is changed when editing the user. |
|
Fix |
Pagination in the Roles table no longer sometimes reflects an incorrect page count. |
New UI
| Type | Summary |
|---|---|
| Fix | Email recipients added during site creation are now properly saved. |
Patch Management
| Type | Summary |
|---|---|
| Fix | Patch audits no longer fail when the Patch Management policy that targets the device uses either the is empty restriction or is not empty restriction for the Category criterion. |
| Fix | Patch audits no longer fail when the Patch Management policy that targets the device uses the is empty restriction for the KB article category. |
| Fix | Devices with other global, site, or override Patch Management policies will no longer show an error message when using Patch Now for an override Patch Management policy. |
| Fix | The Manual approval section of the Patch Management policy has been corrected through removal of an incorrect column and by fixing the quick filter tabs on the policy creation and editing pages. |
| Fix | The Patch Now button is no longer visible to non-admin security levels unless the user possesses the necessary Manage permission for Jobs > Active Jobs. |
| Fix | Devices that display an installation error for patch status will no longer retain this failure status once their Patch Management policy is changed to Audit only. |
Platform backend
| Type | Summary |
|---|---|
| Foundation | To achieve more robust performance during agent downloads, the macOS and Linux Agent installer has been moved to a new microservice. |
Policy Management
| Type | Summary |
|---|---|
| Fix | Toggling policies at the device level will now properly push out a definition update and refresh the target list for the associated policy. |
Reports
| Type | Summary |
|---|---|
| Fix | Reports with more than 480 attachments will now archive those attachments into a ZIP file and send a download link to the configured recipients via email. Refer to Report delivery in Reports. |
Web Remote
| Type | Summary |
|---|---|
| Foundation | The beta Video Protocol now respects configured proxy settings. |
| Fix | Blocking remote access to targeted devices via agent policy settings now works correctly for connection attempts using the beta Video Protocol. |
| Fix | The IT Glue passwords feature and Autotask companion now appear correctly in Web Remote when a user selects Control Screen during a Web Remote chat session. |
| Fix | The file upload feature now detects desktop locations that are not in the default directory. |
ComStore updates
IMPORTANT This table does not list updates for components that are installed via Software Management.
NOTE To access a full list of ComStore components, refer to List of ComStore components.
| Component Name | Platform | Status | Description |
|---|---|---|---|
| Windows 11 Readiness Check | Windows | Updated | Bugfixes regarding UDF output. |
| CylanceOPTICS Deploy | macOS Windows |
New | New integration with Cylance. |
| CylancePROTECT Deploy | macOS Windows |
New | |
| Datto EDR Force Reinstall and Upgrade | Windows | New | Used chiefly for Support purposes. Reinstalls Datto EDR. |
| Datto (Backup) Windows Agent | Windows | Updated | Adjusted documentation links in Stdout. |
| Datto EDR Monitor | Windows | Updated | Improvements to Datto EDR file location detection. |
| Datto Endpoint Backup Agent | Windows | Updated | Adjusted disk size limits. |
| Internet Connection Checkup | Windows | Updated | Updated librespeed binary. |
| DefensX Agent | Windows | Updated | Vendor update. |
| User Activity Monitor | Windows | Updated | The monitor now uses precompiled DLLs, which can be allowlisted in antivirus solutions. |
