Datto RMM 11.3.0 release notes

Schedule*

Platform Date From (UTC) To (UTC) Duration
Syrah (APAC) Monday, November 7, 2022 10:00 13:00 3 hrs
Zinfandel (US West) Wednesday, November 9, 2022 09:00 12:00 3 hrs
Concord (US East) Thursday, November 10, 2022 09:00 12:00 3 hrs
Merlot (EU2) Thursday, November 10, 2022 18:00 21:00 3 hrs
Vidal (US East) Monday, November 14, 2022 09:00 12:00 3 hrs
Pinotage (EU1) Monday, November 14, 2022 18:00 21:00 3 hrs

NOTE  *The schedule is subject to change. Please check the Status Page for regular updates.

IMPORTANT  This is a full platform and Agent release; therefore, partners should expect brief disconnections of the Agent during the update window.

About the release

The 11.3.0 release is the eleventh of our twelve monthly releases planned for 2022. Please see below for the highlights, along with the full list of fixes and improvements. As always, we look forward to your feedback as we continue to improve the product every single month.

Video

VIDEO  Datto RMM 11.3.0 Release Overview
Join George Cochrane, Product Manager, as he provides a quick overview of the Datto RMM 11.3.0 release featuring Web Remote PowerShell functionality, the addition of device change log and services, improvements to global search, and new ComStore components.

Web Remote PowerShell

When launching Web Remote, you can now choose to begin a PowerShell session alongside the existing Chat and Control Screen options. Refer to Initiate a Web Remote PowerShell session. The following features are available:

  • Work without disturbing end users. Issues can be solved from the command line without requiring a screen share session.
  • Run commands in private. Sensitive commands can be executed without end users viewing and potentially attempting to copy later.
  • View real-time command output. Tail logs or view progress bars on long-running commands.

For Web Remote PowerShell session requirements, refer to Requirements.

Device Change Log

From the System card on the Device Summary page, you can now launch a log of system, software, and hardware changes on a device. Refer to Change Log. The following features are available:

  • Adjust the visible time frame. View changes that occurred since a set number of days ago or during a custom date range.
  • View changes by type or all together. Filter by system, software, or hardware changes, or reset filters to see a complete list.
  • Narrow changes by action. View any combination of additions, deletions, and changes to focus attention on what’s important.

Device services

From the System card on the Device Summary page, you can now launch a list of device services with status information as captured at the last audit, including startup type and status. Refer to Services. The following features are available:

  • View services by status. Filter by stopped, running, disabled, or all statuses, or use column filters to view additional statuses.
  • Investigate services by startup type. View any combination of startup types to help troubleshoot problems, especially disabled services.
  • Find services by service name or display name. Use column filters to search for services by the low-level service name or the more human-readable display name.

Support Access

Provide a Datto Support representative with temporary access to your account by configuring Support Access settings via Help > Support in the left navigation menu. Refer to Support Access. The following features are available:

  • Adjust the support access time frame. Choose 7, 14, or 28 days using the quick selection options, or set a custom deactivation date.
  • Easily forward access details. The Copy Details option can be used to provide a Datto Support representative with the information required to work on your account.
  • Understand changes made. Work carried out by a Datto Support representative while using Support Access will be recorded in the Activity Log.

IMPORTANT  You should only enable Support Access when requested to do so by a Datto Support representative.

Search

You can now select Custom Device Filter, Default Device Filter, or Device Group from the search field selection drop-down menu. Refer to Global search. The following features are available:

  • Regain access to temporarily removed fields. Refactored filter and group searches are returning after temporary removal for platform performance and stability reasons in 10.9.0.
  • Focus on default or custom filters. Remove unwanted noise from search results by choosing only the filter type required.
  • Quickly access filter and group member devices. Select a filter or group from the search results drop-down menu for a list of associated devices, or navigate to the appropriate list of filters or groups using the View Results option.

My Settings

From the updated My Settings page, you can now edit user details and view user settings in the Datto Partner Portal. Refer to My Settings. The following features are available:

  • Change password and set up two-factor authentication. Quickly navigate to your user details in the Datto Partner Portal to update authentication settings.
  • Edit basic user details. Amend your first and last name to update your Datto Partner Portal and Datto RMM user details.
  • Updated page layout. A more spacious design avoids time zone data truncation and lays the foundation for additional options in the future.

Reports activity logging

View detailed information about the processing of reports in the Activity Log. Refer to Activity Log. The following features are available:

  • Confirm the successful sending of emails. View a log of sent emails, including recipients.
  • Examine processing performance. See the total report execution time in minutes and seconds.
  • Troubleshoot failures. Access related error messages for scheduled reports encountering problems.

Other New UI updates

Additions to the ComStore

We release new ComStore components and update existing ones every month. Notable additions this month include the following:

  • Install Updates with SUPER (macOS). A new solution using Kevin White’s excellent SUPER has taken the place of the old Install Updates component. The ComStore component is a basic implementation, but the script can easily be copied and edited to add various setting options.
  • Windows 10: Upgrade via ISO. The ISO for Windows 10 version 21H2 is now hosted on Datto’s servers. To push 22H2, use the Update/Upgrade to Latest Windows 10 Version component instead.

NOTE  To access a full list of ComStore components, refer to List of ComStore components.

New ComStore integrations

BlackPointCyber is back. We are pleased to welcome back the BlackpointCyber Snap Install (Windows) Agent component to the ComStore after some re-tooling.

Updates since the last release

Type Case ID Summary
Fix RMM-15318 The RMM Agent no longer fails to update long-term metrics data continuously.
Fix RMM-15404 Filters with is empty, is not empty, or older than operators no longer return no results in the legacy UI and when targeting automation actions.

Want to know what's coming next?

Interested in what we’re currently working on and the broader roadmap? Check out this post in the Datto Community for more information on our broader roadmap vision, what we’re currently working on, and priorities for upcoming releases!

List of improvements and fixes in this release

New UI

Type Case ID Summary
Feature RMM-13395 In the left navigation menu, All Site Groups in the Sites menu has been renamed Site Groups and can now also be accessed in the Global menu. Refer to Site Groups - New UI.
Feature RMM-15254 In the left navigation menu, the Device Groups page is now available for the selected site in the Sites menu. Refer to List of device groups.
Feature RMM-15088 A list of device services, including the startup type and status at last audit, can now be opened from the System card on the Device Summary page. Refer to Services.
Feature RMM-15090 A log of device hardware, software, and system changes can now be opened from the System card on the Device Summary page. Refer to Change Log.
Feature RMM-15237 The My Settings page has been updated to include editable user details and the ability to view user settings in the Datto Partner Portal. Refer to My Settings.
Feature RMM-15348 On the Device Groups page at the global level, the Scope column can now be filtered by All, Global, or Site. Refer to List of device groups.
Feature RMM-15030 The following usability improvements have been made to the Device Filters page:
  • In the left navigation menu, Filters is now available at the global level and for the selected site in the Sites menu.
  • Quick filters for Default and Custom filter types have been added to the Device Filters page at the site level.
  • Quick filters for Global Default, Global Custom, Site Default, and Site Custom have been added to the Device Filters page at the global level.
  • At the global level, the Scope column can now be filtered by All, Global, or Site.
  • The Type column has been simplified to include only Default and Custom.

Refer to List of filters.

Feature RMM-15367 The following usability improvements have been made to the Device Groups page at the global and site levels:
  • The list header is now frozen to always remain visible.
  • Pagination controls have been added to the list header for easier access.

Refer to List of device groups.

Feature RMM-15415 The following usability improvements have been made to the Device Groups page at the global and site levels:
  • Clicking the group name now navigates you to a list of member devices instead of the detail pane.
  • Edit and delete actions within the table have been added for each group.
  • The detail pane has been removed.

Refer to List of device groups.

Feature RMM-15324 In the left navigation menu, Previous Interface has been renamed Legacy UI. Refer to Using the New UI.
Feature RMM-15238 You can now configure Support Access settings via Help > Support. Refer to Support Access.
Feature RMM-14070 You can now edit site notes from the Site Summary page. Refer to Notes.
Fix RMM-15282 Masked variables are no longer lost if other variables are edited in the New UI.
Fix RMM-15385 Navigation to some site-level device lists in the New UI no longer fails if the site has an assigned resource for end-user ticketing in the legacy UI.
Fix RMM-15431 The Column Chooser no longer displays an error under certain circumstances.
Foundation RMM-14785 The Activities card on the Device Summary page now uses the same data source as the Activity Log.

Web Remote

Type Case ID Summary
Foundation RMM-15470 Web Remote screen control and PowerShell activities on the Device Summary page now have separate entries for session start and end times after migrating to use the same data source as the Activity Log. Refer to Activity Log.

ConnectWise PSA Integration

Type Case ID Summary
Fix RMM-15108 When devices are deleted from the New UI, their corresponding configurations are now deactivated in ConnectWise PSA.

Datto Continuity Integration

Type Case ID Summary
Fix RMM-14986 Archived agents are now identified correctly when more than one device has the same name and IP address.
Fix RMM-10228 Disabled Datto Continuity monitors will no longer raise alerts.

Activity Log

Type Case ID Summary
Fix RMM-15102 The hostname is now included in the Activity Log when a device is deleted from the New UI. Refer to Activity Log.

Agent

Type Case ID Summary
Foundation RMM-15094 Several improvements have been made to the Agent Process (AEMAgent) connection reliability.

Agent Browser

Type Case ID Summary
Fix RMM-13984 It is now possible to view and edit the HKLM\SYSTEM\CurrentControlSet\Control registry key from the Agent Browser.

Global search

Type Case ID Summary
Feature RMM-14439 Custom Device Filter is now available in the search field selection drop-down menu. Refer to Global search.
Feature RMM-14438 Default Device Filter is now available in the search field selection drop-down menu. Refer to Global search.
Feature RMM-14440 Device Group is now available in the search field selection drop-down menu. Refer to Global search.
Feature RMM-15325 The F key shortcut (search focus in Datto RMM) no longer conflicts with the CTRL+F key shortcut (browser find).
Fix RMM-15304 Quick results now show No Results for the General search category if all results are empty.

Monitoring

Type Case ID Summary
Fix RMM-11936 The Subject line configuration for monitor responses, which affects PSA integrations and emails, is no longer lost to the previous edit when edited from an alternate interface.

Network Discovery

Type Case ID Summary
Fix RMM-15196 Improvements were made in Network Discovery from the New UI to prevent the duplication of device IDs within a site when MAC addresses could not be determined.

Patch Management

Type Case ID Summary
Fix RMM-14599 The Patch Now and Run Now actions now correctly follow the appropriate override policy as configured instead of the overridden global policy.

Platform backend

Type Case ID Summary
Foundation RMM-15023 Database maintenance has been undertaken to improve the performance of job history tables.

Policy management

Type Case ID Summary
Feature RMM-10607 You can now export a Monitoring policy from the policy edit page in the New UI. Refer to Exporting a Monitoring policy.
Feature RMM-10608 You can now import a Monitoring policy from the policy list page in the New UI. Refer to Importing a Monitoring policy.
Fix RMM-13271 Global policies in the New UI no longer show an inaccurate status if the policy was edited at the site level in the legacy UI.
Fix RMM-15439 Users can now toggle policies between enabled and disabled at the device level in the New UI if they are granted Manage access to the Sites > Policies permission in their security level.
Fix RMM-14965 Service monitors now display a correct status message on monitor lists in the New UI.

Reports

Type Case ID Summary
Feature RMM-15293 Diagnostic information detailing the processing of reports is now available in the New UI Activity Log. Refer to Activity Log. The information includes the following:
  • When a report is created and queued.
  • When processing begins and ends.
  • When a failure occurs (including related error message).
  • When a report is successfully sent (including email recipients).
  • Total execution time in minutes and seconds.
Fix RMM-14506 If the data is present, we now include the Printed Page Count on the Device Details export report.

Security levels

Type Case ID Summary
Fix RMM-10310 Users with restricted (View or None) permissions for global site filters but with Manage permissions for site filters are now able to delete Site Device Filters.
Fix RMM-13371 Users that are not using the Administrator security level are no longer prevented from viewing groups to which they have access in the Groups column of a list of devices.

ComStore updates

IMPORTANT  This table does not list updates for components that are installed via Software Management.

NOTE  To access a full list of ComStore components, refer to List of ComStore components.

Component Name Platform New/Updated/Deprecated Description
Get/Set Default Browser Windows Updated Updated to better handle userland browser installations.
Windows 10: Upgrade via ISO Windows Updated Updated to factor in Windows 10 21H2. Use Update to Latest for 22H2.
Liongard Agent Windows Updated Updated variables.
Install Updates with SUPER macOS New New tool for updating macOS. See https://github.com/Macjutsu/super.
Install updates macOS Deprecated Use Install Updates with SUPER.
RapidFire Tools: Compliance Manager (GRC)/Network Detective Scan Windows Updated Improved 7-Zip handling.
Agent Health Direct-Check Windows Updated Updated certificate handling.
Security Audit Windows Updated Removed RTO file-type checks and updated guidance on SMBv1.
BitLocker & TPM Audit Windows Updated Improved TPM version readout.
BlackpointCyber Snap Install Windows Updated Reintroduction to ComStore.
Windows Build Identification Tool Windows Updated Updated to include Windows 10/11 22H2.
Datto Cloud Continuity Windows Updated Updated to serve version 3.0.15.2.
Monitor Windows Update Status Windows Updated Refer to the CyberDrain Components tab of the spreadsheet in the following topic: List of ComStore components.
Monitor Dell Driver Updates (DCU 4.6) Windows Updated
Add Windows Firewall Rule Windows New
Monitor Boot File edits Windows New
Monitor Credential Guard Windows New
Monitor Local Admin Group Windows New
Monitor Local User Creation Windows New
Monitor Unsigned drivers Windows New
Monitor USB Storage Driver Status Windows New
Monitor VSS Snapshots Windows New