Datto RMM 10.8.0 release notes

Schedule*

Platform Date From (UTC) To (UTC) Duration
Syrah (APAC) Tuesday, June 21, 2022 10:00 13:00 3 hrs
Zinfandel (US West) Wednesday, June 22, 2022 08:00 11:00 3 hrs
Concord (US East) Thursday, June 23, 2022 08:00 11:00 3 hrs
Merlot (EU2) Thursday, June 23, 2022 17:00 20:00 3 hrs
Pinotage (EU1) Monday, June 27, 2022 17:00 20:00 3 hrs

NOTE  *The schedule is subject to change. Please check the Status Page for regular updates.

IMPORTANT  This is a full platform and Agent release; therefore, partners should expect disconnection of the Agent during the update window.

About the release

The 10.8.0 release is the sixth of our twelve monthly releases planned for 2022. Please see below for the highlights, along with the full list of fixes and improvements.

Patch audit views at the global, site, and device level

You can now access patch audit information at the global, site, and device level in the New UI. Refer to Global and site-level patch audit summaries in Patch Management and Patch audit summary in Device Summary - New UI. This provides a number of benefits including the following:

  • View the patch detail summary for multiple devices. Find devices with patches of interest in the Installed, Approved Pending, or Not approved state, for a single site or globally.
  • Link directly to the associated Microsoft KB article. Explore detailed information directly on the Microsoft Support site for any audited patch.
  • Navigate to a filtered device list for any patch in any installation state. Take further actions such as running a report or initiating patching on devices based on the installation state of a patch. Refer to Total Devices.

Web Remote clipboard sync management

When working across one or multiple machines, it can often be all too easy to accidentally copy and paste information to your clients' machines via the clipboard. As a result, some partners may desire more control over how information is shared between clipboards.

To support this, we have made a number of improvements and changes to how clipboard synchronization works in Web Remote. Refer to Preferences.

  • Sync Clipboard. Enabled by default, this new option allows technicians to control whether the keyboard should automatically synchronize or not between the host and guest devices of a Web Remote session. This option allows technicians to decide whether to synchronize potentially sensitive data when connecting to client devices.
  • Clear Clipboard On Close. Enabled by default, this new option allows technicians to ensure that the clipboard is cleared after disconnecting from a device.
  • Web Remote now prevents propagation to both Microsoft's Cloud Clipboard and the local Clipboard History. Any material synchronized to a target endpoint’s clipboard will not be replicated to other devices the target user owns, bypassing Microsoft’s Cloud Clipboard feature. The clipboard is also not preserved by the target’s local Clipboard History. This change to prevent propagation into clipboard history cannot be disabled by technicians nor Administrators.

Other New UI updates

  • Column filter visibility improvements. We have made it more obvious which filters have been applied to columns in device and job lists, with options to quickly remove filters. Refer to List of devices and The jobs table.
  • Configure job duration. You can now configure job duration when creating and editing jobs. Refer to Duration.
  • Created date column for jobs. You can now access a Created date column from the Jobs page, including options to sort. Refer to Created in The jobs table.
  • Audio icon for dashboard widgets. You can now easily identify widgets with an audible alert activated to manage audio preferences. Refer to Recent Alerts.

Discontinuation of support for Windows Vista and Windows Server 2008

IMPORTANT  As mentioned in the Datto RMM 10.6.0 release notes and Datto RMM 10.7.0 release notes, starting with the 10.8.0 release, Datto RMM Agents will stop functioning on endpoints that cannot run .NET6 (previously known as .NET Core). As such, Windows Vista and Windows Server 2008 will no longer be supported.

Most modern Windows operating systems happily support .NET 6; however, some releases such as Windows Server 2008 R2 or Windows 7 (anything NT 6.1) may need to get the correct KB updates installed to ensure continued operation with .NET 6. For more information, refer to this Community post and Supported operating systems and Agent requirements.

Additions to the ComStore

We release new ComStore components and update existing ones every month. Notable additions this month include the following components:

  • Microsoft Office RCE (Follina) Workaround. Use this CyberDrain Component to apply (or remove) a patch for the newly discovered Follina vulnerability in Microsoft Office. More information.
  • Potentially Unwanted Remote Support Software Scanner. This monitor replaces dedicated monitors for Atera and Kaseya agents and adds support for TeamViewer and ConnectWise Control. Use it to ensure your devices have not had unauthorised RMM/RTO programs installed on them.

NOTE  To access a full list of ComStore components, refer to List of ComStore components.

Want to know what's coming next?

Interested in what we’re currently working on and the broader roadmap? Check out this post in the Datto Community for more information on our broader roadmap vision, what we’re currently working on, and priorities for upcoming releases!

Video

VIDEO  Datto RMM 10.8.0 Release Overview
Join Frederick Bendžius-Drennan, Senior Product Manager, as he provides a quick overview of the Datto RMM 10.8.0 release featuring updates to Patch Management at the global, site, and device level, new Web Remote options, better visibility of filters applied in device lists, and updates to jobs.

List of improvements and fixes

New UI

Type Case ID Summary
Feature RMM-14051 A Global section has been added to the left navigation menu for audit summaries at the global level. Refer to Global.
Feature RMM-14199 Tooltips adding little value or obstructing other operations have begun to be removed.
Feature RMM-14207 Visibility of active column filters applied to device lists has been improved by adding a dedicated Filtered by bar. Refer to List of devices.

Web Remote

Type Case ID Summary
Feature RMM-14209 A preference has been added for clipboard sync to be Automatic or Disabled, with the default set to Automatic. Refer to Preferences.
Feature RMM-14208 A preference has been added to Clear Clipboard On Close, with the default setting set to enabled. We will also explicitly block any copied text from being written into both the guest's local clipboard history and Windows cloud clipboard history (preventing synchronization to other Windows machines owned by the target Windows user). Refer to Preferences.
Feature RMM-14203 Custom branding logos in Web Remote chat that exceed the maximum dimensions of 260 pixels wide by 36 pixels high are now dynamically resized to prevent requiring a reversion to default branding. Refer to User Interface.
Feature RMM-14124 It is now possible to access the chat history for end users not currently logged in. Refer to View chat history.
Fix RMM-10166 Send clipboard as keystrokes now works with Safari browsers. Refer to Keyboard.
Foundation RMM-12025 The Web Remote process dependency on .NET Framework 4 has been removed. This is part of a multi-step upgrade to .NET 6 for Web Remote. Refer to Supported operating systems and Agent requirements to verify any additional dependencies to support normal operation for your operating system.

Autotask PSA Integration

Type Case ID Summary
Fix RMM-13572 Linked tickets now close more reliably when alerts are closed in Datto RMM.
Fix RMM-13987 Notes entered into the Save Activity window in the Agent Browser are now correctly saved as a Device Note if the Autotask PSA ticketing integration is available but the user opts not to add the note to a new or existing ticket. Refer to Disconnect from a device.

ConnectWise Manage Integration

Type Case ID Summary
Fix RMM-10819 Ticket subtypes are no longer prevented from being shown in the integration setup if any of the available subtypes in ConnectWise Manage are not linked to ticket types.
Fix RMM-13384 Tickets including screenshots no longer cause multiple tickets to be created without attached images when created by end users. Refer to Configure a Security Role in ConnectWise Manage.

Datto Continuity Integration

Type Case ID Summary
Fix RMM-12847 The Datto Continuity Backup Status dashboard widget now includes all protected devices. Refer to Datto Continuity Backup Status.
Fix RMM-14122 The Protected Devices card on the Device Summary page no longer duplicates the hostname of the first unmanaged protected device (without a Datto RMM Agent) as the hostname of all other unmanaged devices.

Splashtop

Type Case ID Summary
Fix RMM-13997 The Agent Service now validates that the Splashtop security code has been set before connecting, resolving the problem that causes a "Your security code is incorrect. Please try again." error on the remote device.
Foundation RMM-14182 The Splashtop Streamer for macOS has been updated to version 3.5.0.2. Refer to Current Splashtop Streamer versions.

Account management

Type Case ID Summary
Fix RMM-13874 A read-only error is no longer displayed when deleting certain sites in the current UI.

Agent

Type Case ID Summary
Foundation RMM-14361 Agents previously prevented from updating because they logged "is busy" for Audit, Job Runner, or Patcher will now be forced to update after three days.
Foundation RMM-14102 An array of timestamp servers is now used when signing Agent installers to prevent failed downloads when a single instance is uncontactable.
Foundation RMM-14265 The Agent Process (AEMAgent) dependency on .NET Framework 4 has been removed. This is part of a multi-step upgrade to .NET 6 for AEMAgent. Refer to Supported operating systems and Agent requirements to verify any additional dependencies to support normal operation for your operating system.
Foundation RMM-14330 The Agent Service (CagService) now logs the device's last reboot time to aid troubleshooting.

Agent update

Type Case ID Summary
Foundation RMM-14285 The Agent Service restart logic used during updates has been improved to deal with scenarios where an existing instance was incorrectly detected as running.

Antivirus

Type Case ID Summary
Fix RMM-14244 Universal antivirus detection now reports newer versions of Sophos Intercept X for Windows correctly, after the recent product architecture changes. Refer to Antivirus products.

Dashboard

Type Case ID Summary
Feature RMM-13054 An icon has been added to dashboard widgets with an audible alert enabled to help users manage this preference. Refer to Recent Alerts.

Filters

Type Case ID Summary
Fix RMM-13310 Custom filters using multiple Does Not Contain criteria with the OR operator now return results consistently between the current UI and New UI.

Jobs

Type Case ID Summary
Feature RMM-14369 Visibility of active column filters applied to the jobs table in the New UI has been improved by adding a dedicated Filtered by bar. Refer to The jobs table.
Feature RMM-12867 You can now configure job duration when creating or editing a job in the New UI. Refer to Duration.
Feature RMM-13455 You can now view and sort the Created date column in the jobs table in the New UI. Refer to Created in The jobs table.
Fix RMM-10655 Scheduled, recurring jobs with a Next run scheduling failure are no longer marked as Completed and removed from future scheduling.
Foundation RMM-13748 The front-end API delete jobs query was unresponsive to use, taking over 25 seconds to complete. This query has now been optimized to improve performance and provide a better partner experience.

Patch Management

Type Case ID Summary
Feature RMM-14057 Patch audit detail for Installed, Approved Pending, and Not approved is now visible at the device level in the New UI. Refer to Patch audit summary in Device Summary - New UI.
Feature RMM-14061 Patch audit detail for Installed, Approved Pending, and Not approved is now visible at the global level in the New UI. Refer to Global and site-level patch audit summaries in Patch Management.
Feature RMM-14059 Patch audit detail for Installed, Approved Pending, and Not approved is now visible at the site level in the New UI. Refer to Global and site-level patch audit summaries in Patch Management.
Fix RMM-13589 The ability to select an execution time of Now in the New UI Patch Management policy has been removed as the resulting schedule will never run.
Foundation RMM-13986 All libraries used by the Patch Management microservice have been updated to the latest and most secure versions.

Platform back end

Type Case ID Summary
Foundation RMM-14284 The device activity database clean-up task now correctly deletes entries after the six-month retention period, resulting in a smaller index and faster queries.
Foundation RMM-14195 The device change log database clean-up task now correctly deletes entries after the twelve-month retention period, resulting in a smaller index and faster queries.

Reports

Type Case ID Summary
Fix RMM-14551 Windows Server 2012 and Windows Server 2012 R2 are no longer marked as unsupported in the Hardware Lifecycle and Executive Summary reports.

Software management

Type Case ID Summary
Fix RMM-13498 Updates are now processed more efficiently to prevent information conflicting between pages when different platform data sources are out of sync.

User management

Type Case ID Summary
Foundation RMM-14399 The number of calls to the Datto Partner Portal has been reduced when loading the user list in the New UI for a more responsive experience.

ComStore updates

IMPORTANT  This table does not list updates for components that are installed via Software Management.

NOTE  To access a full list of ComStore components, refer to List of ComStore components.

Component Name Platform New/Updated/Removed Description
Adobe Shockwave Player macOS
Windows
Removed Removed in line with Adobe's deprecation of the Shockwave platform.
Kaseya Agent Detection Monitor Windows Removed Removed in favor of the new Potentially Unwanted Remote Support Software Scanner monitor.
Atera Agent Monitor/Uninstaller Windows Removed
Microsoft Office RCE (Follina) Workaround Windows New Patches the Registry to guard against “Follina” Microsoft Diagnostics Tool Attack. Changes can be reversed.
Liongard Agent Windows Updated Vendor update.
Disk Cleanup Windows Updated Security update.
Potentially Unwanted Remote Support Software Scanner Windows New Scans for (and can attempt to uninstall) potentially unwanted remote support software. Currently supported are Kaseya & Atera RMM Agents, Screen Connect/ConnectWise Control, and TeamViewer.
BitLocker & TPM Audit Windows Updated Updated to catch devices which are encrypted but whose recovery key is not accessible.
Splashtop Uninstaller macOS
Windows
Updated Improved macOS uninstallation subroutine.
Malwarebytes OneView Endpoint Agent Deployment macOS Updated Vendor update.
Malwarebytes OneView Endpoint Agent Deployment v2 & Server Windows Updated
Windows 11: Upgrade via ISO Windows Updated Failures when downloading from an internal server now produce a more detailed troubleshooting dialogue on file system permissions.
Windows 10: Upgrade via ISO Windows Updated
Agent Health Direct-Check Windows Updated Updated documentation link.
Microsoft Remote Desktop Client Windows New  
Install Office Click2Run Updates Windows Updated Refer to the CyberDrain Components tab of the spreadsheet in the following topic: List of ComStore components.
M365: Disable Anonymous Reports Windows Updated